Agenda Day 1 – September 16, 2020


Diversity, Equity and Inclusion At the Personal
And Organizational Level 11:00 AM - 12:00 PM EDT
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Overview

Inclusive teams are two times more likely to meet or exceed targets and three times more likely to develop innovative solutions. Staff see a 56% increase in job performance when they feel like they belong. Every member of an organization is responsible for creating a culture that prioritizes, supports, and invests in diversity, inclusion, equity and a commitment to antiracism. This presentation is designed to guide participants through foundational diversity concepts and best practices. Outcomes include self-awareness, team engagement and more effective coordination of action. define the relationship between diversity, inclusion, equity and racism awareness of worldview, stereotypes and historical discourses best practices for success with diversity and inclusion program
Speakers

Sonya Ware, Blue Beagle Consulting, Houston, Texas
We're All Okay Right Now: Reducing Stress Through
Radical Acceptance in a Time of COVID 12:30 PM - 1:30 PM EDT
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Overview

I&R professionals assist people during some of the most difficult times in their lives. However, Covid 19 has brought uncertainty and fear to all of us. In this workshop, we focus on increasing our own calmness and clarity to help us better assist others. You will learn how radical acceptance can help you reduce your stress. We'll help you recognize your own anxiety even when it disguises itself as business as usual.  We'll discuss the benefits of a mindful attitude and a calm body while facing challenges at work and home. Together we'll practice ways to accept what is, rather than resisting what is not. Guiding participants through yoga, meditation, visualization, and other proven methods, we'll practice tools to help us to practice radical acceptance during this pandemic.
Speakers

Diane Schlaufman, Greater Nashville Regional Council Area Agency on Aging and Disability, Nashville, Tennessee
Cynthia Balfour, Greater Nashville Regional Council Area Agency on Aging and Disability, Nashville, Tennessee
Strategies for Partnership: State Agencies and 211s 12:30 PM - 1:30 PM EDT
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Overview

This session will cover the strategy behind 211 Wisconsin's successful state agency partnerships. Attendees will leave with a strong grasp of the strategy steps and an understanding of the many ways that 211s can successfully partner with state agencies. Partnership opportunities highlighted in this session will include: data licensing, resource curation, after-hours coverage, disaster response, client surveying and the launch of specialized services, such as an addiction recovery helpline.
Speakers

Charlene Mouille, United Way of Wisconsin, Madison, Wisconsin
Chloe McCabe, United Way of Wisconsin, Madison, Wisconsin
Say What?! How To Communicate Anything to Anyone 2:00 PM - 3:00 PM EDT
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Overview

Communication is key. But what happens when the people communicating are almost speaking different languages? Learn what type of communicator you are and how to reach across that divide to communicate in a different way. A combination of communication skills, NLP, improvisation and psychology will imbue attendees with new skills and understanding to make sure their message is heard, effective and productive. Whether between co-workers, team members, bosses or in front of an audience. this workshop will up your game and allow you to accomplish more with less misunderstanding and confusion. This program is for anyone that wants to learn more about communication styles, conscious communication, thinking on their feet, direct and inferred communication, and how to get what you want with different personality types. Great for public speaking and one-on-one interactions.
Speakers

Kathy Gruver, KathyGruver.com, Santa Barbara, California
The Impact of COVID-19 on Transportation Services
for Older Adults and People with Disabilities 2:00 PM - 3:00 PM EDT
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Overview

One of the biggest challenges facing older adults and people with disabilities is finding transportation services in their community that meets their needs. In many communities, I&R/A programs or ADRCs are the only resources available to help consumers navigate community transportation programs and address specialized transportation needs. As result of COVID-19, transportation programs across the country are changing the way they provide and offer service to ensure the safety and well-being of their drivers and riders. Because of these shifts, it is important that community resource specialists stay informed of how these programs are partnering with other human service providers and adjusting their operations to meet ongoing needs at the local level. This session will include information about transportation options and resources, programs that help connect older adults and people with disabilities to ride options, and partnerships between transportation providers and I&R/A programs. More specifically, this session will look at the impact of COVID-19 on transportation programs, and will address issues such as prioritizing rides, vehicle sanitation, driver and rider policies, new roles in meeting the needs of the target population, recommendations, and best practices.
Speakers

Ken Thompson, National Aging and Disability Transportation Center, Silver Spring, Maryland
Melissa Gray, National Association of Area Agencies on Aging, Washington, District of Columbia
Confidence in Any Weather: Saying No and Managing
Difficult Calls 3:30 PM - 4:30 PM EDT
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Overview

Sometimes it feels like all we do is say "No". Community resource specialists often have to guide people through the reality of a limited social service safety net. This presentation is a team effort by a 211 and an ADRC, and will help you develop tools to help manage calls with confidence, even when you have to say "No"'. We will provide examples of helpful scripting, strategies for controlling the call, and tips for getting through difficult interactions. This session will enable you to be more confident in your position, and provide you with tools to leave both you and your caller feeling more positive about the road ahead. While this training is primarily for community resoruce specialists, supervisors and managers will find it helpful in understanding and supporting staff.
Speakers

Lacey Hanson, ADRC of Oregon, Portland, Oregon
Ciara Doyle, 211info, Portland, Oregon
We Need to Talk About Data 3:30 PM - 4:30 PM EDT
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Overview

Database curators are very often asked to report on the details within their resource database. How many domestic violence services in this ZIP Code? Where are there service gaps in a particular county? What are the most-referred-to organizations? What is your verification rate? How many public searches on your website? You may have been asked all these and more, but not been sure how exactly to provide the best information. You may have the raw data to answer questions but unsure how to display that data for your leadership or partners. In this session, we will review some basic principles of data analysis as well as some of the popular analysis tools available including Excel or Sheets, Power BI, and Tableau. Increase your skills and comfort in talking about data of all kinds!
Speakers

Laura James, United Way of North Carolina, Cary, North Carolina