Agenda Day 3 – September 18, 2020


Beyond the "Shoulds" - How False Beliefs Keep Us
From Authenticity 11:00 AM - 11:30 AM EDT
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Overview

People are bombarded by millions of messages everyday about how to create the perfect life and what is normal, but unfortunately, much of what is taught in the mental health and self-development field is based on false beliefs about how people should  work and what health should look like? The result is that people are often left feeling depressed, stuck, anxious and confused about who their authentic self actually is. With Lisa's in-depth understanding of neuro-psychology, how the mind is designed to work and the biology of symptoms, she teaches people why they create the life experiences that they do freeing them from many of the cultural myths and the limiting beliefs that keep them stuck, powerless, and dissatisfied.
Speakers

Lisa Dion, Lisa-Dion.com, Boulder, Colorado
Diversity, Equity and Inclusion At the Personal
And Organizational Level (Part 2) 11:30 AM - 12:00 PM EDT
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Overview

Inclusive teams are two times more likely to meet or exceed targets and three times more likely to develop innovative solutions. Staff see a 56% increase in job performance when they feel like they belong. Every member of an organization is responsible for creating a culture that prioritizes, supports, and invests in diversity, inclusion, equity and a commitment to antiracism. This presentation is designed to guide participants through foundational diversity concepts and best practices. Outcomes include self-awareness, team engagement and more effective coordination of action. define the relationship between diversity, inclusion, equity and racism awareness of worldview, stereotypes and historical discourses best practices for success with diversity and inclusion program
Speakers

Sonya Ware, Blue Beagle Consulting, Houston, Texas
A Modern 211 for the Modern United Way 12:30 PM - 1:30 PM EDT
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Overview

211s are uniquely poised to tell the story of a community and provide United Way with a modern impact product. Whether a United Way operates a 211 or provides funding to an independent 211, this workshop will focus on the value of a modern 211 for a local United Way. Using 211 messages, stories and data, this workshop will detail how a 211 fits into the various components of a modern United Way. With a focus on creating innovative products, this workshop will also show how 211 understands community needs, addresses relevant issues, delivers awesome experiences, and provides services year-round.
Speakers

Joshua Pedersen, United Way Worldwide, Alexandria, Virginia
Evolving I&R: Instagram and Referral 12:30 PM - 1:30 PM EDT
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Overview

Do you love Instagram? Or does Instagram frighten or confuse you? This session is geared to understanding how to incorporate Instagram into your I&R world in a fun and exciting way that can be used by ANYONE. We will discuss tips and tricks to help grow an account and understanding how that can impact your I&R service. Real world examples will be visited in what 211 Miami has been able to accomplish within a year of taking the Instagram challenge.
Speakers

Richard Shutes, Jewish Community Services 211 Miami, Miami, Florida
Crisis Intervention in I&R: The Basics 2:00 PM - 3:00 PM EDT
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Overview

Many community resource specialists are apprehensive supporting service users actively experiencing crisis, and worry they lack the skills to effectively assist those in crisis. This session will explore the basics of crisis intervention, how they apply to information and referral, and what community resource specialists can already leverage when helping someone in crisis. Participants will receive a basic understanding of crisis intervention, tools they can use to deescalate crisis, and practical skills to use when supporting clients. This session will also explore making connections to your local crisis services, as well as advice and tips from those who work in crisis. This session is ideal for I&R trainers and front-line professionals looking to increase their capacity and understanding when responding to risks including suicide, and domestic violence.
Speakers

Emma Potter, Canadian Mental Health Association - Edmonton, Edmonton, Alberta
Chloe McBean, Distress Centre Calgary, Calgary, Alberta
You've Served Us, Now Let Us Serve You: Understanding
Military Culture to Deliver World-Class Service for Veterans 2:00 PM - 3:00 PM EDT
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Overview

With more than 18 million Veterans across the United States, increasing your knowledge of military culture will help you better understand and support the needs of your Veterans. This session is designed for front line I&R staff across all skill levels who provide programs and services to veterans. Participants will learn about the complexities of military life, the challenges of reintegration, and some tools and tips to provide world class service to this population.
Speakers

Connie Melendez, MCCS Marine and Family Programs, Okinawa, Japan
Special Session 3:30 PM - 4:00 PM EDT
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Overview

We will take the opportunity to celebrate and commemorate the accomplishments of I&R organizations over the past year.
Speakers

Clive Jones, AIRS, Victoria, British Columbia
Conquer Your Stress: Go From Worrier to Warrior 4:00 PM - 4:30 PM EDT
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Overview

It's estimated that stress is responsible for 60-90% of doctor's visits, and one million employees miss work each day because of stress. It is imperative that we recognize that stress is not the problem, it's our reaction to our stress. And this is somethign we can control. Acquire cutting edge self-care techniques; affirmations, visualization, mindfulness techniques and mini-meditations that staff can do on their own for better health. A stress free staff is a productive, healthy and happy staff. Dr. Gruver will share her decades of experience and you will walk away inspired to make positive changes in your life, your company and your staff. After this session, you will be able to:
  • Recognize the emotional, physical and behavioral signs of stress
  • Examine current research on meditation, positive self talk and visualization and how it can be incorporated into your workday
  • Learn a simple technique, known as a minimeditation, to stop the stress response in its tracks
  • Understand how you can use your daydreams to boost immune function and increase relaxation
  • Discover how to incorporate mindfulness into your day, even if you think you don't have time.

Speakers

Kathy Gruver, KathyGruver.com, Santa Barbara, California