FREQUENTLY ASKED QUESTIONS
What is my login info?
You will need to first login to the conference site using your email and the password you created when you created your AIRS Learn account. Please click here to reset your password. An email will be sent to you - if it does not come through right away, please check your junk/spam folders.
How do I access the sessions?
You can access any of the sessions by clicking on the “Agenda” in the top menu bar of the home page.
From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. IF the session is active, you will be prompted to "enter meeting". If you are entering the session 5 minutes early, click on the "early login is open" button. You will be placed in a standby mode until the speaker starts the session. You will be able to access each session 5 minutes in advance of the start time.
If you do not see the prompts for early login or enter meeting, refresh your browser page.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions will all be recorded. All registrants will have access from about one week following the conference until October 31st.The process will be similar to how you login for the live programs, but you will be able to view at your convenience.
Can I receive CEUs for the conference?
If you have questions about CEUs, please email Chiara Cameron-Wood at email@example.com
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software and bandwidth requirements.
Please review the following requirements well in advance
- Step 1: Perform a system and browser test (CLICK HERE)
- Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater. Internet Explorer WILL NOT work on this site
IP Addresses and Ports to Allow for HTML5:
18.104.22.168 port 80, 443 (web and audio)
22.214.171.124 port 80, 443 (web and audio)
126.96.36.199 ports 80, 443 (web and audio)
188.8.131.52 ports 80, 443 (web and audio)
184.108.40.206 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Technical Chat Support
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