#AIRS2020 Conference "Virtually Yours"

  • A Modern 211 for the Modern United Way
    211s are uniquely poised to tell the story of a community and provide United Way with a modern impact product. Whether a United Way operates a 211 or provides funding to an independent 211, this workshop will focus on the value of a modern 211 for a local United Way. Using 211 messages, stories and data, this workshop will detail how a 211 fits into the various components of a modern United Way. With a focus on creating innovative products, this workshop will also show how 211 understands community needs, addresses relevant issues, delivers awesome experiences, and provides services year-round.
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  • Beyond the "Shoulds" - How False Beliefs Keep Us From Authenticity
    People are bombarded by millions of messages everyday about how to create the perfect life and what is normal, but unfortunately, much of what is taught in the mental health and self-development field is based on false beliefs about how people should  work and what health should look like? The result is that people are often left feeling depressed, stuck, anxious and confused about who their authentic self actually is. With Lisa's in-depth understanding of neuro-psychology, how the mind is designed to work and the biology of symptoms, she teaches people why they create the life experiences that they do freeing them from many of the cultural myths and the limiting beliefs that keep them stuck, powerless, and dissatisfied.
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  • Confidence in Any Weather: Saying No and Managing Difficult Calls
    Sometimes it feels like all we do is say "No". Community resource specialists often have to guide people through the reality of a limited social service safety net. This presentation is a team effort by a 211 and an ADRC, and will help you develop tools to help manage calls with confidence, even when you have to say "No"'. We will provide examples of helpful scripting, strategies for controlling the call, and tips for getting through difficult interactions. This session will enable you to be more confident in your position, and provide you with tools to leave both you and your caller feeling more positive about the road ahead. While this training is primarily for community resource specialists, supervisors and managers will find it helpful in understanding and supporting staff.
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  • Conquer Your Stress: Go From Worrier to Warrior
    It's estimated that stress is responsible for 60-90% of doctor's visits, and one million employees miss work each day because of stress. It is imperative that we recognize that stress is not the problem, it's our reaction to our stress. And this is something we can control. Acquire cutting edge self-care techniques; affirmations, visualization, mindfulness techniques and mini-meditations that staff can do on their own for better health. A stress free staff is a productive, healthy and happy staff. Dr. Gruver will share her decades of experience and you will walk away inspired to make positive changes in your life, your company and your staff. After this session, you will be able to: Recognize the emotional, physical and behavioral signs of stress Examine current research on meditation, positive self talk and visualization and how it can be incorporated into your workday Learn a simple technique, known as a mini-meditation, to stop the stress response in its tracks Understand how you can use your daydreams to boost immune function and increase relaxation Discover how to incorporate mindfulness into your day, even if you think you don't have time.
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  • Crisis Intervention in I&R: The Basics
    Many community resource specialists are apprehensive supporting service users actively experiencing crisis, and worry they lack the skills to effectively assist those in crisis. This session will explore the basics of crisis intervention, how they apply to information and referral, and what community resource specialists can already leverage when helping someone in crisis. Participants will receive a basic understanding of crisis intervention, tools they can use to deescalate crisis, and practical skills to use when supporting clients. This session will also explore making connections to your local crisis services, as well as advice and tips from those who work in crisis. This session is ideal for I&R trainers and front-line professionals looking to increase their capacity and understanding when responding to risks including suicide, and domestic violence.
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