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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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115 Results

  • Contains 2 Component(s), Includes Credits

    What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more.

    Faed Hendry

    Manager – Training and Outreach

    Findhelp Information Services/211 Toronto, Toronto, Ontario

    Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989.  Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto,  Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.

    Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.   

    What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more, including:

    • What is being measured and counted? (Call Monitoring Forms)
    • 10 essential aspects of call handling, steering, and management (How is the interaction being guided?)
    • Managing expectations and providing context for referrals 
    • Considerations and strategies for effective call handling

    The intended audience is geared toward Community Resource Specialists and those managing, supervising, and providing feedback.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Even if it leads to a call, many searches for help start with Google. Help your community find your agency by staying on top in search results. This session is perfect for those who haven't received the grant and those aiming to optimize existing campaigns.

    Chris Lesner

    Founder and CEO

    Project World Impact (PWI)

    Chris Lesner is the Founder and CEO of Project World Impact (PWI). While in university, he helped start a digital marketing company that grew to have significant revenue in just two years, working with multiple Fortune 500 clients. At age 20, Chris founded PWI, with the vision of being able to impact hundreds of millions of people. Near the end of college, Chris left his original company, to devote his full-time to PWI.


    Under Chris's leadership, PWI pioneered projectworldimpact.com, an unparalleled nonprofit "hub" dedicated to bolstering the online presence of thousands of nonprofits. These associated nonprofits have collectively raised over $1 Billion annually and garnered the attention of more than 15 million cause-driven visitors since the site's launch.

    Google honored PWI in its inaugural list of Certified Professional Agencies. This acknowledgment came after Google observed that grants overseen by such agencies consistently resulted in an 8x increase in conversion values.

    Furthermore, Chris established a marketing division within PWI. This division offers a comprehensive suite of services including website development, app creation, SEO, graphic design, and marketing consultancy. Today, apart from serving multiple Fortune 500 clients, this arm aids hundreds of firms nationwide in amplifying their marketing initiatives.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits Recorded On: 11/03/2023

    Communities' diversity, equity, and inclusion efforts often focus on how employees and volunteers are treated within those agencies, how funding decisions are made, and efforts in speaking to consumers. These efforts should also focus on the resource databases and the language contained within them. As one of the most important features of a resource database, resource database curators should carefully select language that reflects the diversity of those who view the database online and the specialists using it to retrieve assistance for individuals in need.

    Kathy Gruver

    KathyGruver.com

    KathyGruver.com, Santa Barbara, California

    Kathy Gruver is an award-winning author, professional speaker, and coach with over 30 years of experience in mind/body medicine and human behavior. An entertainer and educator imbuing all of her programs with practicality and passion.

    With a West Coast mentality and an East Coast delivery her humorous, down to earth and engaging style has captivated hundreds of audiences on four continents, three cruise ships and a handful of islands. It’s been her true honor to have delivered two TEDx talks.

    Kathy has written eight books which have garnered 12 awards, hosted a TV series based on her first book, developed a stress reduction program for the US military, and cohosts the Fire and Earth Podcast. She has penned countless articles and appears regularly as a guest on radio, TV and in print media. She recently appeared on the Dr. Phil Show. She has earned her PhD in natural health and has studied mind-body medicine at the famed Benson Henry Institute for Mind-Body Medicine at Harvard. Kathy currently lives in Santa Barbara, California with her boyfriend, her guinea pig Listo and her cat Aleister. For fun and stress relief Kathy does flying trapeze and plays dungeons and dragons.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Communication is key. But what happens when the people communicating are almost speaking different languages? Learn what type of communicator you are and how to reach across that divide to communicate in a different way. A combination of communication skills, NLP, improvisation and psychology will imbue attendees with new skills and understanding to make sure their message is heard, effective and productive. Whether between co-workers, team members, bosses or in front of an audience. this workshop will up your game and allow you to accomplish more with less misunderstanding and confusion. This program is for anyone that wants to learn more about communication styles, conscious communication, thinking on their feet, direct and inferred communication, and how to get what you want with different personality types. Great for public speaking and one-on-one interactions.

    Kathy Gruver

    KathyGruver.com

    KathyGruver.com, Santa Barbara, California

    Kathy Gruver is an award-winning author, professional speaker, and coach with over 30 years of experience in mind/body medicine and human behavior. An entertainer and educator imbuing all of her programs with practicality and passion.

    With a West Coast mentality and an East Coast delivery her humorous, down to earth and engaging style has captivated hundreds of audiences on four continents, three cruise ships and a handful of islands. It’s been her true honor to have delivered two TEDx talks.

    Kathy has written eight books which have garnered 12 awards, hosted a TV series based on her first book, developed a stress reduction program for the US military, and cohosts the Fire and Earth Podcast. She has penned countless articles and appears regularly as a guest on radio, TV and in print media. She recently appeared on the Dr. Phil Show. She has earned her PhD in natural health and has studied mind-body medicine at the famed Benson Henry Institute for Mind-Body Medicine at Harvard. Kathy currently lives in Santa Barbara, California with her boyfriend, her guinea pig Listo and her cat Aleister. For fun and stress relief Kathy does flying trapeze and plays dungeons and dragons.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    The presentation will provide an overview of the role of Aging and Disability Resource Centers in the community and why becoming Inform USA accredited is important when working with stakeholders. The presentation will include a summary of the accreditation process and standards. The role of an ADRC will be connected with each Inform USA standard to demonstrate how and why ADRCs and Inform USA are related. Planning strategies will be presented to encourage how the accreditation process can look within large and small agencies. Information will also be presented to gain buy-in from upper leadership within an agency, the board of directors, and advisory committees.

    • You must log in to register
      • Non-Member - Free!
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    Inform USA recently updated its badges for certification and learned there are many questions about certification. This session will review the most common questions and provide answers to those questions.

    Sarah Pottelberg

    Certification and Data Analytics Director

    Inform USA

    Sarah has a Master of Library and Information Studies degree from Dalhousie University and first entered the I&R world in 2014 with 211 Nova Scotia as the Database Manager. In 2018, she became an AIRS Database Reviewer for the Accreditation program and in 2020, she was hired as AIRS Staff. Sarah supports and manages the Certification program with the Certification Commission and is working to develop new ways AIRS can support its members through data analysis and reporting.

    Matthew Hundley

    Director of Certification and Membership

    Inform USA

    With an unwavering dedication to the non-profit sector, Matthew Hundley has worked over the past 15 years spearheading certification and membership initiatives to foster growth and excellence within numerous non-profit organizations. Matthew started serving as the certification director for AIRS in 2016, and continues to advance the mission of the Inform USA certification program.

    • You must log in to register
      • Non-Member - Free!
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 4 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

  • Contains 8 Product(s)

    Join us for a summer of wellness with Peak Wellness! ​Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.

    Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.

  • Contains 2 Component(s), Includes Credits

    Programs often hear "apply for a federal grant," yet the guidance for information and referral programs on actually how to do this is lacking. In this webinar, you will hear from a practiced professional who has helped many agencies navigate the federal grant application process.

    Tiffany

    Clarke

    Igneous Consulting

    Tiffany Clarke (she/her) is a nonprofit executive with over 12 years of experience in grantmaking, program, and fiscal design/oversight. Tiffany spent 10 years leading a team of 27+ FTEs at a global nonprofit, where she successfully increased revenue by securing nearly 40 million dollars. She has a master’s degree in social work and holds both clinical and macro licensure in the State of Michigan. Tiffany has extensive experience serving on funding allocation committees, teaching as an adjunct professor at the graduate level, and advocating for community change by sitting on various system-level committee boards. When not working, Tiffany can be found taking her Labrador on walks, eating sushi, watching her kids in sports, or engaging in home renovation despite her husband’s chagrin.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    As one of the oldest isms, ageism is the only prejudice that shows hate towards our future selves. Ageism is a systemic barrier to service provision that affects everyone -stroll down any greeting card aisle and be bombarded by negative tropes. The numbers don’t lie- trillions of dollars a year are acquired by perpetuating the belief that “staying young” is ideal and “getting old” is a shameful disease to be avoided. However, getting older is one of the greatest scientific breakthroughs of our time, and celebrating birthdays can give you more birthdays to celebrate (7.5 to be precise)! Join us, educate yourself, embrace aging, and fight for a better future where growing old is seen as an opportunity rather than a liability.

    Jenna Wickens

    MatureMinds Coordinator, Community Development

    Catholic Family Services of Simcoe County

    Prior to working with Catholic Family Services as the MatureMinds Coordinator, Jenna engaged older adults through virtual platforms, worked in family ministry, and directed a youth centre. Her educational background is in Community Recreation from Brock University and Niagara College. For over a decade, Jenna has been a “storyteller” for those whose voices often get lost in the shuffle. Through both poetry and prose, she has advocated for the encouragement and resiliency found in others. In recent years, Jenna has become a spokesperson against ageism, recognizing that a cultural shift needs to occur if we are to see “growing old” as an opportunity, not a liability. Jenna is passionate about her faith, puns, and people. She wants people to know that they are valued and firmly believes that the greatest superpower is hope. 

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information