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Contains 2 Component(s), Includes CreditsNew Webinar
Information and referral providers depend on solid outreach to inform the community about their programs. It can be a challenge, however, to develop a plan that meets the needs of their community and has built-in measures of success. This webinar’s presenters will describe how they developed their outreach plans, measure success, and refine those plans using ongoing data collection from their I&R software.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
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Contains 2 Component(s), Includes CreditsNew Webinar
All of us can play a role in promoting elder justice. Information & Referral/Assistance professionals are uniquely situated to respond to individuals experiencing life circumstances that may contribute to the risk of maltreatment or self-neglect. This session will share resources that can support specialists and their agencies in this vital work.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
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Contains 2 Component(s), Includes CreditsNew Webinar
Build your connection toolkit with empathy and compassion. Both are essential for quality information and referral contacts and are required by the Inform USA Standards. You'll learn what these concepts are ... and what they are not. Walk away with hands-on tools to help you increase your skills for your next contact.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 7 Component(s), Includes CreditsNew Webinar
Following a presidential declaration, FEMA provides financial support and direct services to disaster survivors and works with state, tribal, territory, local, and community partners to help these survivors recover. FEMA has listened to feedback, learned from previous disasters, and is ready to move forward with significant changes that will help individuals recover quicker after disaster strikes. With these reforms, FEMA is simplifying processes, removing barriers to access services, and increasing eligibility for certain types of assistance under the program. This marks a significant step toward improving the disaster survivor experience.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes CreditsNew Webinar
Join us for an exclusive webinar in honor of Problem Gambling Awareness Month designed to provide a nuanced exploration of the intricate landscape of problem gambling, where we will explore the critical role that empathy and connection play in effective intervention and support. This webinar aims to deepen your understanding of problem gambling, shedding light on its prevalence, impact and challenges individuals and communities face. Staff from the National Council on Problem Gambling will discuss the importance of fostering awareness, recognizing signs, and the significance of empathy in recognizing the signs and fostering an environment conducive to open discussions about this complex issue.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes CreditsNew Webinar
Excel is one of the most flexible skills for your program to provide reports about how your I&R is performing, the number of persons contacting you, as well as the needs of those programs. Three Inform USA members will share how they use Excel for reporting, including basics and a few advanced features Excel offers. Finally, the discussion will include information on how to customize reports for its intended audience.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes CreditsNew Webinar
Do you have questions about managing your contact center? Are you wondering how you can best align your workforce to answer your calls and other contacts as they appear in the queue? This webinar is designed to give you introductory information on how you can manage these key concepts of workforce management.
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- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes CreditsNew Webinar
What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more.
Faed Hendry
Manager – Training and Outreach
Findhelp Information Services/211 Toronto, Toronto, Ontario
Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989. Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto, Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.
Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.
What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more, including:
- What is being measured and counted? (Call Monitoring Forms)
- 10 essential aspects of call handling, steering, and management (How is the interaction being guided?)
- Managing expectations and providing context for referrals
- Considerations and strategies for effective call handling
The intended audience is geared toward Community Resource Specialists and those managing, supervising, and providing feedback.
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You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes Credits
Even if it leads to a call, many searches for help start with Google. Help your community find your agency by staying on top in search results. This session is perfect for those who haven't received the grant and those aiming to optimize existing campaigns.
Chris Lesner
Founder and CEO
Project World Impact (PWI)
Chris Lesner is the Founder and CEO of Project World Impact (PWI). While in university, he helped start a digital marketing company that grew to have significant revenue in just two years, working with multiple Fortune 500 clients. At age 20, Chris founded PWI, with the vision of being able to impact hundreds of millions of people. Near the end of college, Chris left his original company, to devote his full-time to PWI.
Under Chris's leadership, PWI pioneered projectworldimpact.com, an unparalleled nonprofit "hub" dedicated to bolstering the online presence of thousands of nonprofits. These associated nonprofits have collectively raised over $1 Billion annually and garnered the attention of more than 15 million cause-driven visitors since the site's launch.
Google honored PWI in its inaugural list of Certified Professional Agencies. This acknowledgment came after Google observed that grants overseen by such agencies consistently resulted in an 8x increase in conversion values.
Furthermore, Chris established a marketing division within PWI. This division offers a comprehensive suite of services including website development, app creation, SEO, graphic design, and marketing consultancy. Today, apart from serving multiple Fortune 500 clients, this arm aids hundreds of firms nationwide in amplifying their marketing initiatives.-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
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Contains 2 Component(s), Includes Credits Recorded On: 11/03/2023New Webinar
Communities' diversity, equity, and inclusion efforts often focus on how employees and volunteers are treated within those agencies, how funding decisions are made, and efforts in speaking to consumers. These efforts should also focus on the resource databases and the language contained within them. As one of the most important features of a resource database, resource database curators should carefully select language that reflects the diversity of those who view the database online and the specialists using it to retrieve assistance for individuals in need.
Kathy Gruver
KathyGruver.com
KathyGruver.com, Santa Barbara, California
Kathy Gruver is an award-winning author, professional speaker, and coach with over 30 years of experience in mind/body medicine and human behavior. An entertainer and educator imbuing all of her programs with practicality and passion.
With a West Coast mentality and an East Coast delivery her humorous, down to earth and engaging style has captivated hundreds of audiences on four continents, three cruise ships and a handful of islands. It’s been her true honor to have delivered two TEDx talks.
Kathy has written eight books which have garnered 12 awards, hosted a TV series based on her first book, developed a stress reduction program for the US military, and cohosts the Fire and Earth Podcast. She has penned countless articles and appears regularly as a guest on radio, TV and in print media. She recently appeared on the Dr. Phil Show. She has earned her PhD in natural health and has studied mind-body medicine at the famed Benson Henry Institute for Mind-Body Medicine at Harvard. Kathy currently lives in Santa Barbara, California with her boyfriend, her guinea pig Listo and her cat Aleister. For fun and stress relief Kathy does flying trapeze and plays dungeons and dragons.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register