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111 Results

  • AIRS Forum CRS- Self Care

    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 02/04/2021 at 1:00 PM (EST)

    Join a panel of peers who will be leading a discussion about the possibilities and pitfalls of self care. They will be sharing many of their own experiences and hope to hear more of what you have learned as well!

    Join a panel of peers who will be leading a discussion about the possibilities and pitfalls of self care. They will be sharing many of their own experiences and hope to hear more of what you have learned as well!

    • Register
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  • AIRS Forum CRS (for Community Resource Specialists)

    Contains 5 Product(s) 1 new product(s) added recently

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as Community Resource Specialists and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as Community Resource Specialists and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    • Register
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      • GTCUW - Free!
      • 211PBTC - Free!
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      • Platinum/Canadian/Military - Free!
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  • AIRS Forum DC- Practical Application of the AIRS Standards Part 3

    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 02/03/2021 at 1:00 PM (EST)

    Join AIRS Executive Director and a panel of experienced database curators on a discussion about the application of AIRS Standards 9, 11 and 12.

    82.6% of AIRS Forum Survey respondents shared that PRACTICAL IMPLEMENTATION OF AIRS STANDARDS was one of the major issues they want to talk about. And its tricky isn't it! Sometimes what should be done and what can be done aren't the same thing.

    Join AIRS Executive Director and a panel of experienced database curators on a discussion about the application of AIRS Standards 9 (Classification System/Taxonomy), 11 (Database Quality Assurance) and 12 (Resource Database Data Collection). 

    Cathleen Cooney

    Epilepsy Foundation, Landover, Maryland

    Cathleen Cooney is the DC and CRS at the Epilepsy & Seizures 24/7 Helpline, the first national specialized I&R to receive AIRS Accreditation. Cathleen’s an RN with an MS in nursing and a BS in social work. She has worked as a certified nurse-midwife, a nurse and medical student educator, and a health coach. Cathleen sees her work as the confluence of healthcare and social justice; the AIRS guidelines provide a valuable platform for this work. Cathleen’s an organic gardener and a volunteer with the Medical Reserve Corps and will be administering the COVID vaccine soon.

    Clive Jones

    AIRS Executive Director

    Clive Jones is the current Executive Director of AIRS. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a newswriter, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in both Broadcast Journalism and Call Centre Management.

    Jennifer Abels

    Helpline Center, Sioux Falls, South Dakota

    Jennifer is the  Database Manager at the Helpline Center located in Sioux Falls, SD. She has been with the Helpline for over 12 years, initially as a call specialist and youth volunteer coordinator. From there, she transitioned into the role of Database Specialist role and then Database Manager in 2014. She is has the AIRS credentials of CRS and CRS-DC as well as the AAS Certification (American Association of Suicidology) of Crisis Worker. Jennifer has a Master’s degree in Community Counseling, is a Licensed Professional Counselor, and a registered ASIST (Applied Suicide Intervention Skills) Trainer.  Ensuring the accuracy of information (both the content, and standardized style requirements) are fulfilling for Jennifer because she believes the details make a difference. It is exciting to see resources she has created, being utilized (even only minutes later) to support both the staff and ultimately the callers in need.  Jennifer lives on a small acreage with her husband and 2 adopted daughters. She enjoys walking, reading, and organizing things.

    Lindsay Paulsen

    United Way of the Midlands, Omaha, Nebraska

    Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.

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  • AIRS Forum DC (for Database Curators)

    Contains 6 Product(s) 1 new product(s) added recently

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as database curators and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as database curators and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
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  • AIRS Forum MSD - Coaching

    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 02/02/2021 at 1:00 PM (EST)

    Join a panel of experienced leaders to have a discussion about coaching versus, teaching, counselling or even mentoring.

    Put simply, coaching is a process that aims to improve performance and focuses on the ‘here and now’ rather than on the distant past or future.

    While there are many different models of coaching, here we are not considering the ‘coach as expert’ but, instead, the coach as a facilitator of learning.

    Read more at: https://www.skillsyouneed.com/learn/coaching.html

    Join a panel of experienced leaders to have a discussion about coaching versus, teaching, counselling or even mentoring. 

    Michael Santangelo

    NYC Well, New York, New York

    Mike Santangelo is the resource manager for NYC Well, New York City’s mental health hotline. Mike has a BA in psychology from Boston University and an MSED in mental health counseling from the University of Miami.  He is the first resource staff that the hotline has ever had.  The first annual update was a massive undertaking, spanning 2 years and 4,000 phone calls. Mike is passionate about helping people grow and has contributed greatly to NYC Well’s training department through training sessions, role playing, and homework grading. In his spare time, Mike engages in community activism and is an avid fan (and former performer) of extreme metal music. 

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      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
    • More Information
  • AIRS Forum MSD (for Managers, Directors and Supervisors)

    Contains 6 Product(s) 1 new product(s) added recently

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as managers and supervisors and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as managers and supervisors and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
    • More Information
  • AIRS Webinar - Exploring the Opportunity to Use AIRS Learn As Your Org's OWN LMS

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 01/21/2021 at 1:00 PM (EST)

    AIRS offers an option to members where they can use the AIRS Learn site as their own LMS, leveraging AIRS content and creating your own custom content, for a fraction of the price of another LMS.

    AIRS offers an option to members where they can use the AIRS Learn site as their own LMS, leveraging AIRS content and creating your own custom content, for a fraction of the price of another LMS. Come and learn more about this opportunity; see the capabilities of the software and understand the  benefits of use that include cost reduction measures for your organization and spending less time, effort and money on training. This webinar cannot be used towards AIRS recertification hours and will not include a quiz. 

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Pheobie Hanover

    Project Director of Member Engagement

    My name is Pheobie Hanover.   I’ve been in the I&R field for over 20 years now.   I started out as a call technician handling both I&R and crisis calls.  I eventually worked my way up to management. During that time, I had the wonderful opportunity of becoming and AIRS Board member.   I am proud to have been of service to the organization and field. In January, I started working for AIRS and you, the membership.

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  • Service Delivery: Empowerment and Advocacy in Information and Referral

    Product not yet rated Contains 9 Component(s), Includes Credits

    Information and Referral is about much more than providing the “I” (Information) and the “R” (Referral). It is about empowering people to help themselves both now and in future situations; while it is sometimes also about advocating for people who are not currently able to help themselves. Empowerment and advocacy are fundamental principles of I&R. This interactive course is for Information & Referral (I&R) Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. The course describes the nature of empowerment (helping people to help themselves) and advocacy (when people really need additional support) within the context of I&R.

    Information and Referral is about much more than providing the “I” (Information) and the “R” (Referral). It is about empowering people to help themselves both now and in future situations; while it is sometimes also about advocating for people who are not currently able to help themselves.

    Empowerment and advocacy are fundamental principles of I&R. 

    This interactive course is for Information & Referral (I&R) Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. The course describes the nature of empowerment (helping people to help themselves) and advocacy (when people really need additional support) within the context of I&R.

    The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS).

    This course may not be applicable to human service professionals engaged in case management activities.

    AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

    Learning Objectives

    When you have successfully completed this course, you will be able to:

    1. Define the concept of empowerment within an I&R environment.
    2. Describe the meaning of advocacy in I&R and identify situations in which advocacy is necessary.

    Recognize the difference between individual and system advocacy and     examples of each.

    • Register
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      • Platinum/Canadian/Military - $9
      • Non-Member - $16
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  • Service Delivery: Responding Effectively to Challenging Clients

    Contains 15 Component(s), Includes Credits

    This course is primarily for Community Resource Specialists. When you have successfully completed this course, you will be able to: Describe the range of clients who may be described as “challenging” for reasons other than the nature of the call. Outline techniques to defuse hostility and cope with challenging clients. Identify when your own feelings are being “triggered” and you are at risk of losing control of the inquiry.

    Every day, Information and Referral (I&R) Specialists answer calls from vulnerable people in difficult situations. With experience, they get to handling these calls quite adeptly. This course is about those other calls. An I&R specialist must have the skills to meet the needs of all types of people in all types of situations, including people who are angry, hostile, manipulative, call frequently with the same problem, or are otherwise difficult to serve. This interactive course describes the range of “challenging” calls generally encountered within an I&R program, techniques for diffusing situations, setting boundaries, and if necessary, terminating calls. This training was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.


    This course is primarily for Community Resource Specialists.

    When you have successfully completed this course, you will be able to:

    • Describe the range of clients who may be described as “challenging” for reasons other than the nature of the call. 
    • Outline techniques to defuse hostility and cope with challenging clients. 
    • Identify when your own feelings are being “triggered” and you are at risk of losing control of the inquiry. 
    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $9
      • Non-Member - $16
    • More Information
  • 211 National Steering Committee - 211 and The Social Determinants of Health: What’s all the Hype About

    Contains 1 Component(s)

    Join us and learn more about why we hear about social determinants of health (SDOH) all the time

    Yuri Cartier

    Research Associate

    Social Interventions Research and Evaluation Network

    Yuri Cartier, MPH, is a Research Associate at the Social Interventions Research and Evaluation Network (SIREN) at the University of California, San Francisco. She carries out research and dissemination activities focused on social and medical care integration, with a focus on community-based organizations and the role of technology to facilitate cross-sector social care coordination. Previously, she led scientific activities at the International Union for Health Promotion & Education. Yuri received her MPH from the French National School o f Public Health (EHESP) and her BA from Wellesley College. She lives in San Francisco and is an avid admirer of other people’s dogs.

    Joshua B. Pedersen (Moderator)

    United Way Worldwide, Arlington, Virginia

    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  

    Tim Sullivan (Moderator)

    Director

    Washington 211


    Tim Sullivan is the statewide director for Washington 211, the lead organization that administers the 211 information and referral system for the State of Washington. Tim received his Bachelors of Science degree from Central Washington University in 1992 and shortly after started his career in social services working for the Yakima County Gang Prevention Intervention Coalition as a program manager.  In 1995, Tim was hired by the United Way of Central Washington, where he worked as the Community Impact Director for 15 years. 

    In 2004, Tim became involved in the issue of homelessness and helped establish the Homeless Network of Yakima County, a coalition that developed and implemented Yakima County’s first 10 Year Plan to End Homelessness. In 2006, Tim was contracted by Yakima County to develop the County’s first housing and homeless programs and later became a Senior Manager for Yakima County Human Services. In August 2016, Tim became the Statewide Director for Washington 211. 

    Tim is a member of the 2-1-1 National Steering Committee and chairs the SDOH Taskforce. Tim is also a founding board member of Justice Housing Yakima, a non-profit organization that is dedicated to building permanent housing for chronically homeless individuals using tiny homes. Tim makes his home in Yakima, WA with his wife Michelle of 27 years and his two children, Jessica age 22 and Ian age 13. 

    Matthew W. Kreuter, PhD, MPH

    Kahn Family Professor of Public Health

    Washington University in St. Louis

    Matthew W. Kreuter, PhD, MPH, is the Kahn Family Professor of Public Health at the Brown School at Washington University in St. Louis and founder and Senior Scientist of the Health Communication Research Laboratory (HCRL), now in its 25th year of continuous funding. Dr. Kreuter and the HCRL team study the lives and health of low-income Americans, developing and testing interventions that address social needs and improve health to eliminate disparities. Dr. Kreuter served for six years on the Institute of Medicine’s Board on Population Health and Public Health Practice, and has been ranked in three separate bibliometric studies in the top 1% of researchers in his field based on journal article citations. He received his PhD and MPH in Health Behavior and Health Education from the School of Public Health at the University of North Carolina – Chapel Hill.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    • Register
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      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information