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The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
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Contains 8 Product(s)
Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.
Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.
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Contains 2 Component(s), Includes Credits
The Houston Resource Guardians will provide the changes, the thought processes that went into the changes, lessons learned, and answer questions from anyone present. The workshop will be presented in 4 major sections: 1) Verification, 2) Adding new services, 3) Quality improvements of the data, and 4) Training for new team members.
Representatives of the Houston Resource Guardian Team will present the innovative processes developed over the past year to bring 3 regional databases from an average verification rate of 65% on April 1, 2019 to a standard 98% on June 30, 2019 which continues as our standard through today. This special will include the systematic and philosophical changes made on how to share the workload of verifying agencies every 6 months, increasing the addition rate of new services, improving quality and developing a training process for new team members. The Houston Resource Guardians will provide the changes, the thought processes that went into the changes made, lessons learned and answer questions from anyone present. The workshop will be presented in 4 major sections: 1)Verification, 2) Adding new services 3) Quality improvements of the data itself, and 4) Training for new team members.
After attending this session:
- Identify five ways of getting updates from agencies
- Understand at least three system changes that provide improved data quality
- Explain how to calibrate the work within one database and among three different databases to anyone
- Implement one or more actions to improve the efficiency of their own database work
- Take home a taxonomy "cheat sheet" for internal and external use in searching for resources
- Take home templates for field data
Dianne Long
Community Resource Manager of 211 Texas/United Way Helpline
Dianne is the Community Resource Manager for the Gulf Coast, North Central/Fort Worth and the Coastal Bend databases at 211 Texas/United Way of Greater Houston. She joined the Houston group in 2017, just after Hurricane Harvey hit the area. She answers calls from help-seekers and supported the development of a training manual for the resource team. Dianne is a Licensed Master Social Worker as well as a CRS and CRS-DC. She has worked for non-profits and medical service organizations for over 30 years in the Houston area. Throughout her career, the 211 Resource Database has been used to help clients/patients access needed services. This is her opportunity to make a difference that will help a larger group of people in need. Dianne enjoys walking outside anywhere, fostering cats or dogs and travelling.
Cleia Domiguiez
211 Texas/United Way of Greater Houston, Houston, Texas
Cleia is the Lead Community Resource Specialist at 211 Texas/United Way of Greater Houston. Cleia is a Master Level Social Worker and began as a Helpline Specialist in 2018. She has been working as a Resource Specialist since early 2019. She has worked with one of the largest nonprofits in Houston analyzing programs to improves services for the community. Cleia has a passion for developing efficiency in services so that help seekers can access quality services to reach stability. She has developed training guides and new processes in efficiency to meet goals and improve services. Cleia enjoys biking and playing with her family's 7 dogs and 4 cats.
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Contains 2 Component(s), Includes Credits
Programs often hear "apply for a federal grant," yet the guidance for information and referral programs on actually how to do this is lacking. In this webinar, you will hear from a practiced professional who has helped many agencies navigate the federal grant application process.
Tiffany
Clarke
Igneous Consulting
Tiffany Clarke (she/her) is a nonprofit executive with over 12 years of experience in grantmaking, program, and fiscal design/oversight. Tiffany spent 10 years leading a team of 27+ FTEs at a global nonprofit, where she successfully increased revenue by securing nearly 40 million dollars. She has a master’s degree in social work and holds both clinical and macro licensure in the State of Michigan. Tiffany has extensive experience serving on funding allocation committees, teaching as an adjunct professor at the graduate level, and advocating for community change by sitting on various system-level committee boards. When not working, Tiffany can be found taking her Labrador on walks, eating sushi, watching her kids in sports, or engaging in home renovation despite her husband’s chagrin.
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Contains 2 Component(s), Includes Credits
As one of the oldest isms, ageism is the only prejudice that shows hate towards our future selves. Ageism is a systemic barrier to service provision that affects everyone -stroll down any greeting card aisle and be bombarded by negative tropes. The numbers don’t lie- trillions of dollars a year are acquired by perpetuating the belief that “staying young” is ideal and “getting old” is a shameful disease to be avoided. However, getting older is one of the greatest scientific breakthroughs of our time, and celebrating birthdays can give you more birthdays to celebrate (7.5 to be precise)! Join us, educate yourself, embrace aging, and fight for a better future where growing old is seen as an opportunity rather than a liability.
Jenna Wickens
MatureMinds Coordinator, Community Development
Catholic Family Services of Simcoe County
Prior to working with Catholic Family Services as the MatureMinds Coordinator, Jenna engaged older adults through virtual platforms, worked in family ministry, and directed a youth centre. Her educational background is in Community Recreation from Brock University and Niagara College. For over a decade, Jenna has been a “storyteller” for those whose voices often get lost in the shuffle. Through both poetry and prose, she has advocated for the encouragement and resiliency found in others. In recent years, Jenna has become a spokesperson against ageism, recognizing that a cultural shift needs to occur if we are to see “growing old” as an opportunity, not a liability. Jenna is passionate about her faith, puns, and people. She wants people to know that they are valued and firmly believes that the greatest superpower is hope.
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Contains 2 Component(s), Includes Credits
Over the next few months, states will be faced with the daunting task of unwinding key protections for Medicaid and SNAP that were put in place during the COVID-19 pandemic. Health coverage for millions is at risk now the Medicaid continuous enrollment condition has ended, while many households may experience increased challenges applying for or renewing SNAP. Individuals who directly support people affected by changes to their Medicaid or SNAP benefits will play a critical role in helping navigate the return to routine policies. Those who interface with Medicaid and SNAP clients should understand what is at stake when these policies end, be prepared with information on upcoming changes, and help enrollees ensure they can maintain benefits if eligible.
Allexa Gardner
Senior Research Associate
Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF)
Allie Gardner is the Senior Research Associate at the Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF). Her work focuses on eligibility and enrollment policy, with a current emphasis on unwinding the COVID-19 continuous coverage protection. She also works on Medicaid section 1115 demonstration policies. Allie served as CCF’s Graduate Research Intern before her current role. Before joining CCF, she worked on domestic health policy at a state children’s hospital, as well as foreign economic policy issues, while serving in the public sector. She has a Master’s in Public Policy from Georgetown’s McCourt School and a BS in Economics from the University of Alabama, specializing in Public Policy and Law.
Jennifer Wagner
Director of Medicaid Eligibility and Enrollment
Center on Budget and Policy Priorities
Jennifer Wagner is the Director of Medicaid Eligibility & Enrollment with the Center on Budget and Policy Priorities. She focuses on how policy, operations, and technology can improve the enrollment experience for clients and staff and ensure more eligible individuals access needed supports. She also advances policies to increase coordination among public benefit programs, including SNAP, WIC, and TANF. Previously, she was an Associate Director with the Illinois Department of Human Services, where she was responsible for SNAP and TANF policy and oversaw local office operations statewide. Jennifer played a major role in the modernization of policy, business processes, and technology in connection with Affordable Care Act implementation in Illinois. She was also a Skadden Fellow at the Sargent Shriver National Center on Poverty Law. She is a 2008 graduate of Northwestern University School of Law and holds a B.S. from the University of Wisconsin – Madison.
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Contains 1 Component(s)
211/CIE® San Diego is pleased to have Beth Johnson and Artrese Morrison discuss with our network “Leveraging Community Information Exchanges for Equitable and Inclusive Data,” a suite of resources that inform early planning and community member engagement efforts for institutions building Community Information Exchanges (CIEs).
Artrese Morrison
Senior Director of Programs, Bay Area
Health Leads
Artrese joined Health Leads in August 2020 and facilitates program design, development, implementation, and operations. Artrese has over twenty-five years of expertise in leadership roles managing government and nonprofit programs. Before joining Health Leads, Artrese directed programs for the Alameda County Community Food Bank and served as a senior leader for Project Open Hand. Artrese is a dynamic leader who inspires and develops people, a respected and accomplished activator who consistently communicates a clear vision and strategy for reaching goals, and an engaging relationship builder who develops authentic and collaborative working relationships to unify people and inspire innovative ideas. Along with being a wife and mother of a teenage son, Artrese holds a 3rd-degree Black belt in Hapkido.
Beth Johnson
Senior Consultant, Strategic Initiatives
2-1-1 San Diego
Beth Johnson brings over fifteen years of experience managing national projects and learning collaboratives to inform and support 211/CIE San Diego’s national movement. She co-facilitates collaborative learning events and supports technical assistance for communities nationwide in the early stages of planning and implementing community information exchanges (CIEs). Before joining 211/CIE San Diego, Beth was a director at AcademyHealth, developing collaborative learning infrastructure for researchers and communities to share best practices, challenges, and lessons learned around using and exchanging electronic data to improve population health and patient outcomes.
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Contains 3 Component(s), Includes Credits
It can be hard to know where to start when it comes to advocating for your work. Whether at the local level or nationally, there are things we can all do to elevate the work of information and referral. Join the team from Matz and Blancato as well as Mike Lightbody and Tim Sullivan, as they give us an overview of public policy and how we can all get involved.
Meredith Ponder Whitmire
Vice President
Matz, Blancato and Associates, Washington, District of Columbia
Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.
Anita Khanna
National Director of Public Policy and Government Relations
United Way Centraide Canada
Anita Khanna is the National Director of Public Policy and Government Relations for United Way Centraide Canada. Previously, she was the national coordinator of Campaign 2000: End Child and Family Poverty in Canada and Director of Social Action and Community Building at Family Service Toronto. She has worked to make services and civic participation accessible to often marginalized community members. She served on the board of the Childcare Resource and Research Unit and the South Asian Legal Clinic of Ontario and as Executive Director of the Council of Agencies Serving South Asians (CASSA). She is a City-Wide Organizer at Social Planning Toronto and a member of the Ontario Human Rights Commission’s Community Advisory Group. Anita holds a Master's in Social Work from the University of Toronto and lives in Ottawa.
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Contains 1 Component(s)
Using 211 Data: Impact & Best Practices to Promote Diversity, Equity, and Inclusion
Maricela Alcala
CEO of Gryphon Place in Kalamazoo
Gryphon Place, Kalamazoo, Michigan
Maricela Alcala has been in the field of I&R and 2-1-1 since 2005. Before Gryphon Place Maricela she was the Program Director for United Way 2-1-1, in Toledo, Ohio. Where she oversaw the 2-1-1 and its internal programs. Free Tax Preparation Program, Coordinated Assessment, Critical Identification Program and Family Information Network. Prior to that, Maricela held several positions within United Way including: 2-1-1 Program Manager, Technology Resource Manager and I&R/Resource Specialist. Before joining United Way, Maricela was an Outreach Specialist at Adelante Latino Resource Center assisting Latino/Hispanic families with Drug and Alcohol Prevention. Maricela has been an active member of National AIRS, nominated and accepted to become National Accreditation Reviewer in 2011. Maricela has a bachelor’s degree in Business Administration/Information Systems from the University of Veracruz (Mexico) Maricela in 2019 founded along with other Latinas in the Kalamazoo area a Latina Leadership Program called “ELLAS” Empowering Latina Leaders Advocates for Success. ELLAS mission is to Empower, Enrich, and Elevate Latina leaders and allies to become bridge builders and influential change agents in Southwest Michigan.
Heather Black
United Way of North Carolina, Cary, North Carolina
Heather Black serves as the NC 211 State Director with United Way of North Carolina. In her role with NC 211, Heather oversees the work and planning for the statewide 2-1-1 information and referral system supported by United Ways across the State. As the State Director, Heather focuses on building partnerships with state and local government agencies, non-profit organizations, healthcare organizations, and others seeking to improve the lives of North Carolina citizens through access to information. During Heather's tenure, the team at NC 211 has served as a primary communication portal for the State's responses to Hurricanes Matthew and Florence and now the COVID-19 pandemic. Heather is a graduate of Meredith College in Raleigh with a B.S. degree in Business Administration. She has spent her career in public service working both in the non-profit sector in Washington, D.C. and in state government and non-profits in North Carolina.
Joshua B. Pedersen
Senior Director, 211
United Way Worldwide, Arlington, Virginia
Joshua has worked and volunteered in the nonprofit industry for more than 25 years. He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President & CEO of 211 Maryland. Today Joshua is the Senior Director for 211 at United Way Worldwide. Joshua has served on way too many boards. Today he serves on the Inform USA Board, the Maryland Governor’s Commission on Service & Volunteerism and as a Trustee for the Ausherman Family Foundation. Joshua has a bachelor’s degree in Communication from Weber State University.
Sarah Kile
Executive Director
211 Northeast Michigan
Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties. She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.
Sarah has spent over a dozen years as a veteran of public health education and activism. She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.
Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”
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Contains 1 Component(s)
What we can expect from winter utility assistance in 2022 and what we have learned!
Katrina Metzler
Executive Director
National Energy and Utility Affordability Coalition (NEUAC)
Katrina Metzler is the Executive Director of the National Energy and Utility Affordability Coalition (NEUAC), a leading organization in the fields of public policy and advocacy for energy and poverty issues. Members of the organization include utilities, non-profit organizations, energy assistance programs, trade associations, and tribal organizations. NEUAC currently serves more than 200 member organizations that span the nation. The organization bridges the gap between states, social service organizations, and government to empower them to work together and learn from each other in times of energy and poverty crisis.
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