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Contains 8 Product(s)
Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.
Join us for a summer of wellness with Peak Wellness! Peak Wellness is the largest provider of corporate wellness training across North America and one of the few companies able to deploy programming in multiple cities simultaneously.
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Contains 6 Component(s)
Help prepare for your certification by reviewing all of the tests from the CRS-DC courses in AIRS.
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- Iowa211 - Free!
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- Massachusetts Rehabilitation Commission - Free!
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Contains 2 Component(s)
Are you curious how the recent Supreme Court decision will affect how you provide I&R in your state? Are you wondering what you can and cannot do that will keep your organization from being liable, and even culpable, for making a referral to an abortion clinic or national hotline? Do you know whether or not abortion is legal or illegal in the state you provide services in? Join the AIRS team to find out what they have found out. They will present guidance and resources to help you and your team make the best decisions for your organization on this issue.
Jennifer Abels
Accreditation Director
AIRS, Sioux Falls, South Dakota
Jennifer is the Database Manager at the Helpline Center located in Sioux Falls, SD. She has been with the Helpline for over 12 years, initially as a call specialist and youth volunteer coordinator. From there, she transitioned into the role of Database Specialist role and then Database Manager in 2014. She is has the AIRS credentials of CRS and CRS-DC as well as the AAS Certification (American Association of Suicidology) of Crisis Worker. Jennifer has a Master’s degree in Community Counseling, is a Licensed Professional Counselor, and a registered ASIST (Applied Suicide Intervention Skills) Trainer. Ensuring the accuracy of information (both the content, and standardized style requirements) are fulfilling for Jennifer because she believes the details make a difference. It is exciting to see resources she has created, being utilized (even only minutes later) to support both the staff and ultimately the callers in need. Jennifer lives on a small acreage with her husband and 2 adopted daughters. She enjoys walking, reading, and organizing things.
Catherine Rea
AIRS Policy Committee Chair/Vice President for 211
Heart of Florida United Way, Orlando, Florida
Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee
Lindsay Paulsen
211 Data Resource Manager/AIRS Taxonomy Committee/AIRS Executive Committee Secretary
United Way of the Midlands, Omaha, Nebraska
Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.
Meredith Ponder Whitmire
Vice President
Matz, Blancato and Associates, Washington, District of Columbia
Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.
Chiara Cameron-Wood
AIRS Interim Executive Director
AIRS, Lehi, Utah
Chiara Cameron-Wood is graduated with an Associates Degree in Business, Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can.
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- Gold - Free!
- Individual - Free!
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- Non-Member - $5
- Platinum - Free!
- Silver - Free!
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
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Contains 1 Component(s)
Join us as we feature Po Leapani and SteveTaylor as we discuss how to tell our story so that we can make a major policy impact.
Joshua B. Pedersen
Director of Network Operations & Performance
United Way Worldwide, Arlington, Virginia
Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years. He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland. Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations. Joshua has a bachelor’s degree in Communication from Weber State University. In his spare time, he enjoys spending whatever time with his 3 children and baking.
Sarah Kile
Executive Director
211 Northeast Michigan
Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties. She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.
Sarah has spent over a dozen years as a veteran of public health education and activism. She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.
Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”
Steve Taylor
Senior Vice President and Counsel for Public Policy
United Way Worldwide, Alexandria, Virginia
Steve Taylor is a public policy and government relations leader with more than 25 years of experience on Capitol Hill and as a nonprofit executive.
He currently serves as Senior Vice President and Counsel for Public Policy at United Way Worldwide, overseeing federal policy and advocacy for a network of over 1100 United Ways across the United States.Chiara Cameron-Wood
AIRS Interim Executive Director
AIRS, Lehi, Utah
Chiara Cameron-Wood is graduated with an Associates Degree in Business, Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can.
Po Leapai
Advocacy Organizer
Washington’s Low Income Housing Alliance
Community Organizer and Social Justice Advocate committed to investing in, and growing thriving communities by listening to our neighbors to create and manage equitable programs and provide support for people who need it the most. Lived and relatable experiences have given me the opportunity to engaging people in grassroots campaigns.
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- Subscriber - Free!
- 211Brevard - Free!
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- 211MRCPL - Free!
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- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
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- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
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Contains 10 Product(s)
The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
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- Gold - Free!
- Individual - Free!
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- Silver - Free!
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
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- VA 211 - Free!
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Contains 3 Component(s), Includes Credits
In this interactive and casual peer-to-peer video call, members will learn and share from one another on a specific topic. During June's session, attendees will be invited to share their experiences with using the various tools and resources available on the Taxonomy website in their day-to-day work. Improve your knowledge, connect with others, and get a CEU towards your AIRS Certification
Kristen Fogerty
2-1-1 Resource Program Manager
Greater Twin Cities United Way Minneapolis, Minnesota
Kristen Fogerty graduated with a Bachelor’s degree in Communications from the University of St. Thomas. She began working at Greater Twin Cities United Way over 21 years ago as a Database Specialist for a youth information and referral line. Eighteen years ago, she became a 2-1-1 Resource Specialist. Sixteen years ago, she became an AIRS Certified Community Resource Specialist-Database Curator. Last year she was promoted to 2-1-1 Resource Program Manager of the database curator team. Her favorite color is purple, and her favorite books/television shows/movies are psychological thrillers. She lives in Hudson, Wisconsin, with her husband and Bichon Frise dog.
Sarah Pottelberg (Moderator)
Certification and Data Analytics Director
AIRS
Sarah has a Master of Library and Information Studies degree from Dalhousie University and first entered the I&R world in 2014 with 211 Nova Scotia as the Database Manager. In 2018, she became an AIRS Database Reviewer for the Accreditation program and in 2020, she was hired as AIRS Staff. Sarah supports and manages the Certification program with the Certification Commission and is working to develop new ways AIRS can support its members through data analysis and reporting.
Lindsay Paulsen
211 Data Resource Manager/AIRS Taxonomy Committee/AIRS Executive Committee Secretary
United Way of the Midlands, Omaha, Nebraska
Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.
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- Platinum - Free!
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- Subscriber - Free!
- 211Brevard - Free!
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- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
- UWCalifornia - Free!
- UWMidlands211 - Free!
- VA 211 - Free!
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Contains 11 Product(s)
This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.
This package is designed to help anyone preparing to take the CRS Certification test by reviewing the portions of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.
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- Canadian - $76
- Commercial Associate/Consultant Associate - $114
- Iowa211 - Free!
- Gold - $114
- Individual - $114
- Military - $76
- Non-Member - $152
- Platinum - $76
- Silver - $114
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
- UWCalifornia - Free!
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- VA 211 - Free!
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Contains 2 Component(s)
This practice exam for AIRS Certification as a Community Resource Specialist (CRS) examination consists of 50 questions while the full exam contains 100 questions.
This practice exam for AIRS Certification as a Community Resource Specialist (CRS) consists of 50 questions while the full exam contains 100 questions. The questions are in the same format and weighted in the same proportion in subject area as the full exam. Success in the practice exam does not guarantee success in the full exam, but it will provide you with some realistic preparation for the actual experience. Although this practice exam contains no questions specific to I&R within Aging and Disabilities, this is also a useful preparation for CRS-A/D candidates because of the overlap of questions between the CRS and CRS-A/D examinations. Please note that some of the questions within this practice exam might be using the "old" designation of an "Information and Referral Specialist" or a "CIRS."
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- Canadian - $10
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- Iowa211 - Free!
- Arkansas211 - Free!
- Gold - $15
- Individual - $15
- Military - $10
- Non-Member - $20
- Platinum - $10
- Silver - $15
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
- UWCalifornia - Free!
- UWMidlands211 - Free!
- VA 211 - Free!
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Contains 4 Component(s), Includes Credits
An abundance of factors distinguishes a successful information and referral call from a merely mediocre one. In this interactive session, participants will explore the essential elements of a well-handled inquiry. It starts with preparation and purpose.
Faed Hendry
Manager – Training and Outreach
Findhelp Information Services/211 Toronto, Toronto, Ontario
Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989. Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto, Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.
Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.
An abundance of factors distinguishes a successful information and referral call from a merely mediocre one. In this interactive session, participants will explore the essential elements of a well-handled inquiry. It starts with preparation and purpose.
The session will identify the 5 stages of the I&R process and incorporate actual calls for review and evaluation. The workshop will also address the imperative performance-based competencies for Community Resource Specialists in the domains of knowledge, shill, and work-related attitudes and behaviors.
After this session, participants will be able to:
- Apply different strategies and techniques for effective call handling.
- Understand all of the factors that contribute to an effective inquiry response.
- Identify the common pitfalls and transgressions that adversely impact the I&R call handling process.
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- Canadian - $19
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- Gold - $19
- Individual - $19
- Military - $19
- Non-Member - $19
- Platinum - $19
- Silver - $19
- Subscriber - $19
- 211Brevard - $19
- 211Broward - $19
- 211MRCPL - $19
- 211PBTC - $19
- Atlanta211 - $19
- AUW 211 - $19
- bc211 - $19
- Cleveland211 - $19
- Connect MatSu - $19
- DRCOG - $19
- DupageCo - $19
- Epilepsy Foundation - $19
- GTCUW - $19
- HFUW211 - $19
- Inland SoCal 211 - $19
- Massachusetts Rehabilitation Commission - $19
- Michigan 211 - $19
- NC211 - $19
- Ontario 211 - $19
- UnitedWaySWPA - $19
- UWCalifornia - $19
- UWMidlands211 - $19
- VA 211 - $19
- Washington211 - $19
- Washington DSHS - $19
- Wyoming211 - $19
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Contains 4 Component(s), Includes Credits
We all have many things to balance in our lives, and the line between work and home seems to be becoming more blurred with each passing pandemic day. Sometimes it seems we are always in a reactive mode, constantly putting out little fires here and there, leaving us feeling like we never actually get anything on our "to do" list done. As the tasks pile up around you (begging for your time and attention)... how do you decide what to prioritize and what to set aside?
Chiara Cameron-Wood
AIRS Interim Executive Director
AIRS, Lehi, Utah
Chiara Cameron-Wood is graduated with an Associates Degree in Business, Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can.
Michael Santangelo
NYC Well, New York, New York
Mike Santangelo is the resource manager for NYC Well, New York City’s mental health hotline. Mike has a BA in psychology from Boston University and an MSED in mental health counseling from the University of Miami. He is the first resource staff that the hotline has ever had. The first annual update was a massive undertaking, spanning 2 years and 4,000 phone calls. Mike is passionate about helping people grow and has contributed greatly to NYC Well’s training department through training sessions, role playing, and homework grading. In his spare time, Mike engages in community activism and is an avid fan (and former performer) of extreme metal music.
Pati Kimball
SHIP Coordinator
Senior Solutions, Springfield, Vermont
Pati is the State Health Insurance Assistance Programs (SHIPs) Coordinator at Senior Solutions in Springfield, Vermont. She has enjoyed this position for 14 years. She enjoys providing local, in-depth, and objective insurance counseling and assistance to Medicare-eligible individuals, their families, and caregivers.
Andrew Holbein
Director of Administration and Data
VIA LINK, New Orleans, Louisiana
Andrew has spent several years refining a personal organization system and credits Inbox Zero for taking a lot of the stress out of his life! He oversees the resource department, data usage, and the newly emerging care coordination work at VIA LINK. He is the board chair of the Gulf Coast Evaluators Network, the American Evaluation Association's affiliate for Louisiana, Mississippi, and Alabama. He was previously the Manager of Strategic Initiatives for Graham Windham, a child welfare agency in Brooklyn, and before that the Executive Director of New Orleans Community Outreach.
Andrew lives in New Orleans with his wife and toddler. He is also a professional pianist with a passion for gospel music.
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- Canadian - Free!
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- Iowa211 - Free!
- Gold - Free!
- Individual - Free!
- Military - Free!
- Non-Member - $5
- Platinum - Free!
- Silver - Free!
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
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- VA 211 - Free!
- Washington211 - Free!
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