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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 04/12/2023 at 1:00 PM (EDT)
Over the next few months, states will be faced with the daunting task of unwinding key protections for Medicaid and SNAP that were put in place during the COVID-19 pandemic. Health coverage for millions is at risk now the Medicaid continuous enrollment condition has ended, while many households may experience increased challenges applying for or renewing SNAP. Individuals who directly support people affected by changes to their Medicaid or SNAP benefits will play a critical role in helping navigate the return to routine policies. Those who interface with Medicaid and SNAP clients should understand what is at stake when these policies end, be prepared with information on upcoming changes, and help enrollees ensure they can maintain benefits if eligible.
Allexa Gardner
Senior Research Associate
Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF)
Allie Gardner is the Senior Research Associate at the Georgetown University McCourt School of Public Policy’s Center for Children and Families (CCF). Her work focuses on eligibility and enrollment policy, with a current emphasis on unwinding the COVID-19 continuous coverage protection. She also works on Medicaid section 1115 demonstration policies. Allie served as CCF’s Graduate Research Intern before her current role. Before joining CCF, she worked on domestic health policy at a state children’s hospital, as well as foreign economic policy issues, while serving in the public sector. She has a Master’s in Public Policy from Georgetown’s McCourt School and a BS in Economics from the University of Alabama, specializing in Public Policy and Law.
Jennifer Wagner
Director of Medicaid Eligibility and Enrollment
Center on Budget and Policy Priorities
Jennifer Wagner is the Director of Medicaid Eligibility & Enrollment with the Center on Budget and Policy Priorities. She focuses on how policy, operations, and technology can improve the enrollment experience for clients and staff and ensure more eligible individuals access needed supports. She also advances policies to increase coordination among public benefit programs, including SNAP, WIC, and TANF. Previously, she was an Associate Director with the Illinois Department of Human Services, where she was responsible for SNAP and TANF policy and oversaw local office operations statewide. Jennifer played a major role in the modernization of policy, business processes, and technology in connection with Affordable Care Act implementation in Illinois. She was also a Skadden Fellow at the Sargent Shriver National Center on Poverty Law. She is a 2008 graduate of Northwestern University School of Law and holds a B.S. from the University of Wisconsin – Madison.
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Contains 1 Component(s)
How do 211 and 988 work together to respond to those those most vulnerable while making sure there is a no wrong door approach? Listen to leaders in the field speak on different models of how our systems can work best together.
Tim Sullivan
Director
Washington 2-1-1 Network, Seattle, Washington
Tim Sullivan is the statewide director for Washington 211, the lead organization that administers the 211 information and referral system for the State of Washington. Tim received his Bachelors of Science degree from Central Washington University in 1992 and shortly after started his career in social services working for the Yakima County Gang Prevention Intervention Coalition as a program manager. In 1995, Tim was hired by the United Way of Central Washington, where he worked as the Community Impact Director for 15 years.
In 2004, Tim became involved in the issue of homelessness and helped establish the Homeless Network of Yakima County, a coalition that developed and implemented Yakima County’s first 10 Year Plan to End Homelessness. In 2006, Tim was contracted by Yakima County to develop the County’s first housing and homeless programs and later became a Senior Manager for Yakima County Human Services. In August 2016, Tim became the Statewide Director for Washington 211.
Tim is a member of the 2-1-1 National Steering Committee and chairs the SDOH Taskforce. Tim is also a founding board member of Justice Housing Yakima, a non-profit organization that is dedicated to building permanent housing for chronically homeless individuals using tiny homes. Tim makes his home in Yakima, WA with his wife Michelle of 27 years and his two children, Jessica age 22 and Ian age 13.
Richard Shutes
Jewish Community Service 211 Miami, Miami, Florida
Richard Shutes is currently the Director of Helpline Services at 211 Miami. Richard has previously filled roles as a frontline volunteer I&R counselor, Manager, and Training Manager. He holds a master's degree in clinical mental health counseling and has vast experience in the world of social media and Instagram. Richard is passionate about Instagram and how he's learned how to combine his love for 211 and social services along with the power of social media to engage the community. In his spare time, Richard enjoys bacon and creating art.
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Contains 3 Component(s), Includes Credits
It can be hard to know where to start when it comes to advocating for your work. Whether at the local level or nationally, there are things we can all do to elevate the work of information and referral. Join the team from Matz and Blancato as well as Mike Lightbody and Tim Sullivan, as they give us an overview of public policy and how we can all get involved.
Meredith Ponder Whitmire
Vice President
Matz, Blancato and Associates, Washington, District of Columbia
Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.
Anita Khanna
National Director of Public Policy and Government Relations
United Way Centraide Canada
Anita Khanna is the National Director of Public Policy and Government Relations for United Way Centraide Canada. Previously, she was the national coordinator of Campaign 2000: End Child and Family Poverty in Canada and Director of Social Action and Community Building at Family Service Toronto. She has worked to make services and civic participation accessible to often marginalized community members. She served on the board of the Childcare Resource and Research Unit and the South Asian Legal Clinic of Ontario and as Executive Director of the Council of Agencies Serving South Asians (CASSA). She is a City-Wide Organizer at Social Planning Toronto and a member of the Ontario Human Rights Commission’s Community Advisory Group. Anita holds a Master's in Social Work from the University of Toronto and lives in Ottawa.
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Contains 1 Component(s)
Using 211 Data: Impact & Best Practices to Promote Diversity, Equity, and Inclusion
Maricela Alcala
CEO of Gryphon Place in Kalamazoo
Gryphon Place, Kalamazoo, Michigan
Maricela Alcala has been in the field of I&R and 2-1-1 since 2005. Before Gryphon Place Maricela she was the Program Director for United Way 2-1-1, in Toledo, Ohio. Where she oversaw the 2-1-1 and its internal programs. Free Tax Preparation Program, Coordinated Assessment, Critical Identification Program and Family Information Network. Prior to that, Maricela held several positions within United Way including: 2-1-1 Program Manager, Technology Resource Manager and I&R/Resource Specialist. Before joining United Way, Maricela was an Outreach Specialist at Adelante Latino Resource Center assisting Latino/Hispanic families with Drug and Alcohol Prevention. Maricela has been an active member of National AIRS, nominated and accepted to become National Accreditation Reviewer in 2011. Maricela has a bachelor’s degree in Business Administration/Information Systems from the University of Veracruz (Mexico) Maricela in 2019 founded along with other Latinas in the Kalamazoo area a Latina Leadership Program called “ELLAS” Empowering Latina Leaders Advocates for Success. ELLAS mission is to Empower, Enrich, and Elevate Latina leaders and allies to become bridge builders and influential change agents in Southwest Michigan.
Heather Black
United Way of North Carolina, Cary, North Carolina
Heather Black serves as the NC 211 State Director with United Way of North Carolina. In her role with NC 211, Heather oversees the work and planning for the statewide 2-1-1 information and referral system supported by United Ways across the State. As the State Director, Heather focuses on building partnerships with state and local government agencies, non-profit organizations, healthcare organizations, and others seeking to improve the lives of North Carolina citizens through access to information. During Heather's tenure, the team at NC 211 has served as a primary communication portal for the State's responses to Hurricanes Matthew and Florence and now the COVID-19 pandemic. Heather is a graduate of Meredith College in Raleigh with a B.S. degree in Business Administration. She has spent her career in public service working both in the non-profit sector in Washington, D.C. and in state government and non-profits in North Carolina.
Joshua B. Pedersen
Director of Network Operations & Performance
United Way Worldwide, Arlington, Virginia
Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years. He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland. Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations. Joshua has a bachelor’s degree in Communication from Weber State University. In his spare time, he enjoys spending whatever time with his 3 children and baking.
Sarah Kile
Executive Director
211 Northeast Michigan
Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties. She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.
Sarah has spent over a dozen years as a veteran of public health education and activism. She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.
Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”
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Contains 11 Product(s)
The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.
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Contains 1 Component(s)
What we can expect from winter utility assistance in 2022 and what we have learned!
Katrina Metzler
Executive Director
National Energy and Utility Affordability Coalition (NEUAC)
Katrina Metzler is the Executive Director of the National Energy and Utility Affordability Coalition (NEUAC), a leading organization in the fields of public policy and advocacy for energy and poverty issues. Members of the organization include utilities, non-profit organizations, energy assistance programs, trade associations, and tribal organizations. NEUAC currently serves more than 200 member organizations that span the nation. The organization bridges the gap between states, social service organizations, and government to empower them to work together and learn from each other in times of energy and poverty crisis.
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Contains 22 Product(s)
The AIRS Conference is the Premier Event for providers of community navigation services from multiple sectors. If your organization helps connect people to community services, then this is the place for you to be. This package contains pre-recorded sessions from this event.
The Alliance of Information and Referral Systems (AIRS) staff and Board invite you to attend the 44th annual AIRS In-Person Conference in Baltimore, Maryland October 17th, 18th, and 19th 2022.
The AIRS Conference is the Premier Event for providers of community navigation services from multiple sectors. If your organization helps connect people to community services, then this is the place for you to be. This package contains pre-recorded sessions from this event.
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- Epilepsy Foundation - $100
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- Massachusetts Rehabilitation Commission - $100
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- NC211 - $100
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Contains 1 Component(s)
Instead of the 12 DAYS of Christmas and all those impractical gifts with birds and dozens of people with drums and cows, the AIRS team wants to give you something useful that you won’t have to find room on the shelf for! So here is our gift to all of you - 12 Ways to Make the Holidays Bearable When You Work in Helping Professions.
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- Atlanta211 - Free!
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Contains 9 Component(s), Includes Credits
This course introduces the learner to person-centered approaches and techniques and corresponds to Section 20 in the AIRS I&R Training Manual.
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- Iowa211 - Free!
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- Michigan 211 - Free!
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Contains 13 Product(s)
This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.
This package is designed to help anyone preparing to take the CRS Certification test by reviewing the portions of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.
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- Subscriber - Free!
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