Catalog Advanced Search

Search by Categories
Search in Packages
Search by Format
Search by Type
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Start
End
Search by Keyword
Sort By

92 Results

  • AIRS Webinar - The Crisis of Dueling Referral Platforms: How I&Rs Can Protect Communities from Market Failure

    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 12/08/2020 at 12:00 PM (EST)

    In this session, Greg Bloom of the Open Referral Initiative will discuss this emerging crisis in the care coordination technology market, and discuss strategies to ensure agency and prioritize equity in the design and management of these platform systems.

    Greg Bloom

    Open Referral Initiative

    Greg Bloom is the founder of the Open Referral Initiative, a community of practice that fosters open access to information about the health, human, and social services available to people in need. He is a visiting scholar at Indiana University’s Ostrom Workshop on the Commons. He also sits on the Technology Advisory Committee for the Gravity Project, which is facilitating the development of interoperability for client information exchange among healthcare and human service providers. Previously, Greg managed communications for Bread for the City in DC.

    • Register
      • Gold/Silver/Individual - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • AIRS Webinar - Culture MATTERS: How to Connect, Support and Build Trust in the New World of Work

    Contains 3 Component(s), Includes Credits

    Are you getting the information you need to recognize the signs and support your teams?

    Workers are worried about their families, about their finances, about their health and about the future.

    Ignoring mental health struggles costs employers BILLIONS in lost productivity, absenteeism, presenteeism and related health care costs.

    Are you getting the information you need to recognize the signs and support your teams?   

    We are in unprecedented times of organizational stress, and Harmony In The Workplace wants to help and support you with this FREE training:

    • Recognize the signs of struggle with your employees
    • Build connection and
    • Trust with your teams

    Join us for this FREE one-hour training where you will learn to identify those who are struggling and how to help them in practical ways to mitigate risk and provide support.

    Ruthann Weeks

    Harmony in the Workplace, Edmonton, Alberta

    Ruthann Weeks is a change agent and founder of Harmony In The Workplace.  Ruthann’s efforts have helped to bring the importance of an abuse-free work environment to the forefront of public awareness.

    Working as a Certified Community Resource Specialist in the human service sector, Ruthann went on to graduate as a Human Resource Manager. She is a Certified Psychological Safety Advisor and specializes in workplace bullying, sexual harassment, domestic violence, mental health, and diversity and inclusion.

    In support of her belief that all dogs are therapy dogs, she is most usually found near her beloved German Shepherd, Trooper.

    • Register
      • Gold/Silver/Individual - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • AIRS Webinar - How We Amplify Military I&R

    Contains 4 Component(s), Includes Credits

    When active duty service members transition back into your communities it is important to know some of the resources they have had available and how local I & R can better relate to veterans.

    Mark Munger

    United States Marine Corps

    Mark Munger is a retired Marine.  Following 25 years of service, he quickly found a home as a military resource provider.  Mark was the first Marine Corps resource provider to earn the CIRS and has presented at the AIRS National Conference on four occasions.  Since 2016, Mark has been the Southeast Region Network Coordinator for the Marine for Life Network where he continues to provide I&R assistance to active duty service members, veterans and their families.

    • Register
      • Gold/Silver/Individual - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • Resource Database: An Overview for Database Curators

    Contains 9 Component(s), Includes Credits

    This course is best for beginners in the role of Database Curator who will be responsible for the maintenance of resource databases.

    Database Curators in Information and Referral (I&R) programs create and maintain community databases that detail the information that helps bring people and services together. 

    This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for the maintenance of resource databases. The course provides an overview of the activities of a Database Curator and an insight into some of the challenges of their position. Although they sometimes have different titles in different agencies, there are two main categories of staff within I&R organizations: Community Resources Specialists who work directly with clients, and Database Curators who provide the information needed by the Community Resources Specialists and other community partners. 

    The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The AIRS I&R Training Manual (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

    Course Objectives

    When you have successfully completed this course, you will be able to:

    • Identify the functions and purposes of an I&R resource database.
    • Demonstrate how the AIRS Standards outline the processes and methods for ensuring database quality.
    • Describe the primary activities and skills of an I&R Database Curator.

    • Register
      • Gold/Silver/Individual - $12
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $9
      • Non-Member - $16
    • More Information
  • Community Resource Specialist - Database Curator On-boarding Package

    Contains 5 Product(s)

    This package consists of 5 courses essential to providing a foundation of success for Community Resource Specialists - Database Curators.

    This package consists of 5 courses essential to providing a foundation of success for Community Resource Specialists - Database Curators.

    First Course: Introduction to Information & Referral

    Resource Database: An Overview for Resource Specialists

    Resource Database: Style

    Resource Database: Introduction to Taxonomy and Indexing

    Resource Database: Maintenance

    • Register
      • Gold/Silver/Individual - $75
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $61
      • Non-Member - $85
    • More Information
  • AIRS Webinar - Database Thriller: Sharing Lessons Learned & Other Stuff On Our Road To a Thrilling Database

    Contains 3 Component(s), Includes Credits

    The Houston Resource Guardians will provide the changes, the thought processes that went into the changes made, lessons learned and answer questions from anyone present. The workshop will be presented in 4 major sections: 1)Verification, 2) Adding new services 3) Quality improvements of the data itself, and 4) Training for new team members.​​

    Representatives of the Houston Resource Guardian Team will present the innovative processes developed over the past year to bring 3 regional databases from an average verification rate of 65% on April 1, 2019 to a standard 98% on June 30, 2019 which continues as our standard through today. This special will include the systematic and philosophical changes made on how to share the workload of verifying agencies every 6 months, increasing the addition rate of new services, improving quality and developing a training process for new team members. The Houston Resource Guardians will provide the changes, the thought processes that went into the changes made, lessons learned and answer questions from anyone present. The workshop will be presented in 4 major sections: 1)Verification, 2) Adding new services 3) Quality improvements of the data itself, and 4) Training for new team members.

    After attending this session:

    • Identify five ways of getting updates from agencies
    • Understand at least three system changes that provide improved data quality
    • Explain how to calibrate the work within one database and among three different databases to anyone
    • Implement one or more actions to improve the efficiency of their own database work
    • Take home a taxonomy "cheat sheet" for internal and external use in searching for resources
    • Take home templates for field data

    Dianne Long

    Community Resource Manager of 211 Texas/United Way Helpline

    Dianne is the Community Resource Manager for the Gulf Coast, North Central/Fort Worth and the Coastal Bend databases at 211 Texas/United Way of Greater Houston. She joined the Houston group in 2017, just after Hurricane Harvey hit the area. She answers calls from help-seekers and supported the development of a training manual for the resource team. Dianne is a Licensed Master Social Worker as well as a CRS and CRS-DC. She has worked for non-profits and medical service organizations for over 30 years in the Houston area. Throughout her career, the 211 Resource Database has been used to help clients/patients access needed services. This is her opportunity to make a difference that will help a larger group of people in need. Dianne enjoys walking outside anywhere, fostering cats or dogs and travelling.

    Cleia Domiguiez

    211 Texas/United Way of Greater Houston, Houston, Texas

    Cleia is the Lead Community Resource Specialist at 211 Texas/United Way of Greater Houston. Cleia is a Master Level Social Worker and began as a Helpline Specialist in 2018. She has been working as a Resource Specialist since early 2019. She has worked with one of the largest nonprofits in Houston analyzing programs to improves services for the community. Cleia has a passion for developing efficiency in services so that help seekers can access quality services to reach stability. She has developed training guides and new processes in efficiency to meet goals and improve services. Cleia enjoys biking and playing with her family's 7 dogs and 4 cats.

    • Register
      • Gold/Silver/Individual - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • AIRS Webinar - What You Really Need To Know About HIPAA and I&R

    Contains 3 Component(s), Includes Credits Recorded On: 10/01/2020

    Cyber attackers didn’t “stay home” during the COVID-19 public health emergency; they’ve continued to be up to no good. The bad guys keep attacking businesses of all types, and their methods are evolving. Join our expert, Iliana L. Peters, to discuss the HIPAA and data privacy and security issues keeping us all up at night!

    Cyber attackers didn’t “stay home” during the COVID-19 public health emergency; they’ve continued to be up to no good.  The bad guys keep attacking businesses of all types, and their methods are evolving.  Join our expert, Iliana L. Peters, to discuss the HIPAA and data privacy and security issues keeping us all up at night!  We will review:

    • Application of the HIPAA Rules to Covered Entities and their Business Associate vendors, and enforcement related to data security issues;
    • Preparing for and responding to different types of cyber-attacks, including by leveraging data security tools like certifications and frameworks; and
    • Best practices for health care entities of all types with regard to data governance.

    Iliana Peters

    Polsinelli, Washington DC

    Iliana L. Peters believes good data privacy and security is fundamental to ensuring patients’ trust    in the health care system, and to helping health care clients succeed in an ever-changing landscape of threats to data security. She is recognized by the health care industry as a

    preeminent thinker and speaker on data privacy and security, particularly with regard to HIPAA, the HITECH Act, the  21st Century Cures Act, the  Genetic Information Nondiscrimination Act  (GINA), the Privacy Act, and emerging cyber threats to health data.

     

    For over a  decade, she both developed health information privacy and security policy,  including  on emerging technologies and cyber threats, for the Department of Health and Human Services,    and enforced HIPAA regulations through spearheading multi-million dollar settlement agreements and civil money penalties pursuant to  HIPAA.  Iliana also focused on  training individuals in  both the private and public sector, including compliance investigators, auditors, and State Attorneys General, on HIPAA regulations and policy, and on good data privacy and security practices.

     

    As a CISSP, Iliana works hard to bridge the gap between legal requirements for the security of   health data and security industry best practices, so that clients can better understand data security issues and jargon. She is excited to bring her extensive experience drafting, implementing, and enforcing health privacy and security regulations and guidance to a practice that focuses on    helping clients develop and implement good data privacy and security practices to avoid risk, and helping clients prepare for and recover from emerging cyber threats.

    • Register
      • Gold/Silver/Individual - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • Tools for Navigating Effective Communication , Active Listening, Empathy and Beyond

    Product not yet rated Contains 1 Component(s)

    Clear and effective communication can make or break a client interaction. This session will equip attendees with the confidence and skills to communicate effectively with clients. Active listening will be explored, including its importance and the challenges that can arise. Vital communication tools and personal attributes will be discussed, including the importance of being genuine, non-judgmental, empowering and assertive with clients as needed. We will look at empathy, its value in communication and what is required. How to use valuable tools like paraphrasing, perception checking, validating and normalizing with clients when appropriate. Communication via electronic means will be covered. This presentation is targeted to front-line workers as well as the supervisors or managers who train and assess staff.

    Julie Nurmi

    Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton

    Julie Nurmi is the Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton. She has 9+ years of experience in answering 211, both front line and in a supervisory capacity. She is AIRS and CCW Certified and is the Lead Trainer for the 211 Program. She has a BA in Psychology (cum Laude) and has experience presenting on 211, further educating the public on the services offered.

    • Register
      • Gold/Silver/Individual - $6
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $6
      • Non-Member - $10
    • More Information
  • Power Speaker Paul Iarrobino: "What Isolated At-Risk People Need During a Pandemic"

    Contains 1 Component(s)

    Based on a series of interactions and re-tooling, Paul will share what he learned and ways he was able to reach out to isolated communities, with and without technology. He hopes these experiences can benefit others in planning roles to ensure all community members feel safe and supported when people must shelter in place for long periods of time. This session will also include information on how to replicate a virtual outreach platform.

    Paul Iarrobino

    Our Bold Voices, Portland, Oregon

    Paul is a master storyteller who regularly performs his craft at community events and incorporates stories when giving keynote addresses or presentations. He regularly inspires new storytellers by teaching and mentoring small groups. Paul helps organizations with strategic visioning and implementation, especially with new initiatives. As a coach, Paul helps individuals harness their inner strengths to remove barriers, improve key areas of their life, and rediscover their drive and purpose.

    Arnel Mandilag

    Tech Support

    Arnel is providing tech support for this session. 

    Catherine Rea

    AIRS President, Heart of Florida United Way, Orlando, Florida

    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Saundra Bond

    AIRS Board Secretary

    United Way of Central Maryland Baltimore, Maryland

    Patrick Rogers

    AIRS Board Treasurer

    Deltona, Florida

    (Formerly Human Services Coalition of Tompkins County, Ithaca, New York)

    Pam Hillier

    Community Connection/211 Central East Ontario, Collingwood, Ontario

    Pam‌ ‌is‌ ‌a‌ ‌30+‌ ‌year‌ ‌veteran‌ ‌in‌ ‌the‌ ‌field‌ ‌of‌ ‌information‌ ‌and‌ ‌referral‌ ‌services.‌ ‌She‌ ‌is‌ ‌the‌ ‌Executive‌ Director‌ ‌of‌ ‌Community‌ ‌Connection‌ ‌-‌ ‌an‌ ‌independent‌ ‌I&R‌ ‌and‌ ‌one‌ ‌of‌ ‌six‌ ‌integrated‌ ‌regional‌ ‌contact‌ ‌centres‌ ‌for‌ ‌211‌ ‌Ontario.‌  

     Pam‌ ‌sits‌ ‌on‌ ‌the‌ ‌board‌ ‌of‌ ‌AIRS‌ ‌and‌ ‌the‌ ‌AIRS‌ ‌Executive‌ ‌Committee.‌ ‌She‌ ‌is‌ ‌the‌ ‌current‌ ‌Chair‌ ‌of‌ ‌AIRS‌ ‌Standards‌ ‌Committee‌ ‌and‌ ‌volunteers‌ ‌as‌ ‌an‌ ‌Accreditation‌ ‌Site‌ ‌Reviewer.‌ ‌She‌ ‌is‌ ‌Past‌ ‌Chair‌ ‌of‌ of the AIRS Accreditation Commission and serves on the Boards of InformCanada. 

    • Register
      • Gold/Silver/Individual - $6
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $6
      • Non-Member - $10
    • More Information
  • Person-Centered Caregiver Encounters: Communication Techniques for Optimal Outcomes

    Product not yet rated Contains 1 Component(s)

    Have you ever been at a loss for words when speaking with someone in distress, perhaps so eager to fill the silence that you said whatever popped into your mind? Are you sometimes inclined to verbally compare your own experience with that of the person you are attempting to help? The measure of effectiveness in communication between two people is a strong predictor of outcomes, including the outcomes of caregivers - but good communication requires more than a basic knowledge of techniques and skills! It also is highly dependent on insight and practice. Using case studies, this session explores recommended techniques while providing opportunities to practice active listening applied to caregiver encounters. In addition, participants will learn to recognize and avoid common practices and cliche known to impede or block successful outcomes, whether in professional or personal settings.

    Kate Kunk

    Central Indiana Aging & Disability Resources, Indianapolis, Indiana

    Kate Kunk, Caregiver Options Counselor for CICOA Aging & In-Home Solutions, coaches family caregivers throughout Central Indiana. Kate is a Registered Nurse and Certified Dementia Practitioner, with certificates in Gerontology and Faith Community Nursing. Her love of advocacy has taken her from homeless shelters in New York City's Hell's Kitchen and Virginia's Roanoke Valley to a psychiatric clinic in Tennessee's Great Smoky Mountains. Kate also worked extensively in academic publishing, writing and developing educational products for McGraw-Hill and Pearson. Facilitating improved quality of life for all people, with particular emphasis on the needs of caregivers, is Kate's passion.

    • Register
      • Gold/Silver/Individual - $6
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $6
      • Non-Member - $10
    • More Information