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  • Contains 2 Component(s)

    ​This practice exam for AIRS Certification as a Community Resource Specialist (CRS) examination consists of 50 questions while the full exam contains 100 questions.

    This practice exam for AIRS Certification as a Community Resource Specialist (CRS) consists of 50 questions while the full exam contains 100 questions. The questions are in the same format and weighted in the same proportion in subject area as the full exam. Success in the practice exam does not guarantee success in the full exam, but it will provide you with some realistic preparation for the actual experience. Although this practice exam contains no questions specific to I&R within Aging and Disabilities, this is also a useful preparation for CRS-A/D candidates because of the overlap of questions between the CRS and CRS-A/D examinations. Please note that some of the questions within this practice exam might be using the "old" designation of an "Information and Referral Specialist" or a "CIRS."

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits

    We all have many things to balance in our lives, and the line between work and home seems to be becoming more blurred with each passing pandemic day. Sometimes it seems we are always in a reactive mode, constantly putting out little fires here and there, leaving us feeling like we never actually get anything on our "to do" list done. As the tasks pile up around you (begging for your time and attention)... how do you decide what to prioritize and what to set aside?

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Michael Santangelo

    NYC Well, New York, New York

    Mike Santangelo is the resource manager for NYC Well, New York City’s mental health hotline. Mike has a BA in psychology from Boston University and an MSED in mental health counseling from the University of Miami.  He is the first resource staff that the hotline has ever had.  The first annual update was a massive undertaking, spanning 2 years and 4,000 phone calls. Mike is passionate about helping people grow and has contributed greatly to NYC Well’s training department through training sessions, role playing, and homework grading. In his spare time, Mike engages in community activism and is an avid fan (and former performer) of extreme metal music. 

    Pati Kimball

    SHIP Coordinator

    Senior Solutions, Springfield, Vermont

    Pati is the State Health Insurance Assistance Programs (SHIPs) Coordinator at Senior Solutions in Springfield, Vermont. She has enjoyed this position for 14 years. She enjoys providing local, in-depth, and objective insurance counseling and assistance to Medicare-eligible individuals, their families, and caregivers. 

    Andrew Holbein

    Director of Administration and Data

    VIA LINK, New Orleans, Louisiana

    Andrew has spent several years refining a personal organization system and credits Inbox Zero for taking a lot of the stress out of his life! He oversees the resource department, data usage, and the newly emerging care coordination work at VIA LINK. He is the board chair of the Gulf Coast Evaluators Network, the American Evaluation Association's affiliate for Louisiana, Mississippi, and Alabama. He was previously the Manager of Strategic Initiatives for Graham Windham, a child welfare agency in Brooklyn, and before that the Executive Director of New Orleans Community Outreach.

    Andrew lives in New Orleans with his wife and toddler. He is also a professional pianist with a passion for gospel music.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Connecting diverse clients to transportation options can pose a unique set of challenges and barriers, but understanding and valuing the diversity of callers is the first step to building inclusive strategies that will begin to address these issues. This webinar will provide a brief overview of the importance of transportation equity. It will include key findings from a nationwide survey on transportation DEI conducted by the National Aging and Disability Transportation Center in 2021. Additionally, attendees will hear from Detroit Area Agency on Aging (DAAA). They will examine ways to leverage a potential Specialized Services Transportation Program to provide services and enable essential trips for their target population.

    Crystal Hood

    Information & Assistance Director

    Detroit Area Agency on Aging (DAAA), Detroit, Michigan

    Crystal Hood is the Information & Assistance Director of the Detroit Area Agency on Aging (DAAA).

    She served in multiple roles from 2012 as a Certified Community Resource Specialist to her current role as Director.

    In addition, I served as agency lead on the AAA SAGE-LGBT Older Adult Coalition and the AASA PREVNT Elder Abuse Pilot Project, which was presented at the 2018 n4a National Conference.  Crystal currently serves as co-lead on the DAAA COVID-19 In-Home Vaccination and Booster Program for homebound seniors, caregivers, and family members.  

    She attended Central Michigan University where she obtained a master’s in Health Care Administration.  

    Virginia Dize

    Co-Director of the National Aging and Disability Transportation Center (NADTC) and Program Director

    USAging, Washington DC

    Virginia Dize joined USAging in January 2008. As Co-Director of the National Aging and Disability Transportation Center, she oversees USAging’s efforts to support transportation within the Aging Network and related transportation projects. Her work in transportation and mobility includes managing several rounds of demonstration grants and developing publications on older driver safety, pedestrian safety, volunteer driver programs, transportation for elders living on Indian reservations, and diversity. With over thirty years of experience in aging programs, Virginia is also a respected authority on program issues related to innovations in-home and community-based services, family caregiver issues, and consumer direction. Before joining the staff of USAging, she served as an Associate Director of the National Association of State Units on Aging.
    Virginia holds an MS in Gerontology from Virginia Commonwealth University and BA in History from Mary Washington College.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping, how talking to friends about the problem can be maladaptive coping, and explore a 3X3 model of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    (45 minute session)

    There are (what feels like) countless articles, videos and even websites that tell you they have a mythical and magical list of things you can do or practice that will make you resilient (I’ll wait here a minute while you google it to verify my claim). Although those lists can be helpful in their own way, they can also be misleading by making you think that if you have checked all the boxes on the list...you are indeed resilient. Which is actually not true. 

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. 

    Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping and how talking to friends about the problem can be maladaptive coping. We will further outline and explore a 3X3 model (see takeaways below for additional details) of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    Please make sure you have your phone handy, as well as a paper and pen for drawing out the model for your reference and to add personal notes and reflection. I also highly recommend having a snack on hand you enjoy :) 

    Key Takeaways:

    • Understand what makes a coping mechanism adaptive or maladaptive (spoiler...it's not what you think)
    • Outline the 3 mindsets that are linked to resilient outcomes and that allow you to focus on the task at hand in a constructive way
    • Outline “The Sequence” - 3 sets of questions that help you determine what you need to do for yourself in a specific situation to get closer to a resilient outcome
    • Outline the 3 systems/layers of resilience (internal, coping and pursuits, external) and brainstorm a list of what resources you already have access to in those systems and which ones you could cultivate
    • Use the MSMR tool/app to scientifically and empirically evaluate the potential for your own resilient outcomes based on what resources in each system you have access to now

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    In this interactive peer-to-peer session, members will learn and share from one another on a specific topic. During February’s session, attendees will be invited to share their experiences with software (other than their primary database) used to improve the tasks of database work. With so many things competing for our time, let’s put our heads together and work smarter, not harder. Improve your knowledge, connect with others, and get a CEU to count toward your AIRS Certifications. ​Geared toward Resource Database staff of any level (front line through management).

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Michigan 211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Product not yet rated Contains 18 Component(s), Includes Credits

    ​After completing this course, you will be able to describe changes related to the aging process, identify techniques for effective communication with older adults, define the Aging Network and highlight specifics services for older adults, and describe the type of elder abuse and risk factors.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 7 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 8 Component(s), Includes Credits

    After completing this course, you will learn to identify some of the types and characteristics of substances use disorders, describe some of the challenges of serving people with substance use disorders, and be able to outline the types of programs available for people with substances use disorders. This course is excellent for individual's filling a Community Resource Specialist role in their organization to learn new information and skills or to refresh previously acquired knowledge on this subject.



    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Michigan 211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Product not yet rated Contains 15 Component(s), Includes Credits

    After completing this course, you will be able to identify the range of services that I&R clients need, define main providers, and describe the main sectors of human services and some key programs.

    Human services refer to the ways in which the needs of an individual, family or community can be met – for issues that are not usually day-to-day commercial transactions. Community services, social services and health services are all part of ‘human services’ and each of those main components – community, social and health – have definitions that are likely to overlap each other.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    The language we use is powerful and can reveal hidden assumptions we might not realize we have. Our words can be hurtful even when will-intended. This webinar is designed to allow participants to explore new ideas, ask questions and challenge some assumptions about what it means to live with a disability. Ableism shows up in our organizations whether we intend it to or not; this webinar invites professionals to learn new ways of thinking and talking about disability

    Miranda Grunwell

    Community Education Coordinator

    Disability Network Southwest Michigan, Kalamazoo, Michigan

    Miranda Grunwell has worked as an advocate and educator in the disability rights field for more than two decades.  Miranda has a Bachelor’s Degree in Psychology from Grand Valley State University and is the current Community Education Coordinator for Disability Network Southwest Michigan.  As a person with a learning disability, she knows first-hand the challenges facing people with disabilities living in an ableist world.  Miranda is dedicated to building a community where all people benefit with full access and inclusion.  Miranda’s expertise includes educational presentations for young adults with and without disabilities, professional development, and DEI staff training. 

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information