Catalog Advanced Search

Search by Categories
Search in Packages
Search by Format
Search by Type
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Start
End
Search by Keyword
Sort By

160 Results

  • AIRS DEI Symposium - "Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging

    Contains 5 Component(s), Includes Credits

    Go beyond traditional Diversity, Equity, and Inclusion practices to boldly create a lasting impact, awareness, cognitive thinking skills, and cognitive dissonance in this powerful DEIB symposium led by Modern Day DEIB Pioneers and Champions J. Lamont Harris and Camica Credle, as they will be joined by DEIB Pioneers and Champions Letha King-Brooks, Joe Lugo, and Josh Rich as they present “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging. This 3 hour symposium will engage individuals of all I&R roles in identifying and dismantling the “ism’s” to bring Equity in the Workplace and Community.

    Go beyond traditional Diversity, Equity, and Inclusion practices to boldly create a lasting  impact, awareness, cognitive thinking skills, and cognitive dissonance in this powerful DEIB symposium led by Modern Day DEIB Pioneers and Champions J. Lamont Harris and Camica Credle, as they will be joined by DEIB Pioneers and Champions Letha King-Brooks, Joe Lugo, and Josh Rich as they present “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging. This 3 hour symposium will engage individuals of all I&R roles in identifying and dismantling the “ism’s”  to bring Equity in the Workplace and Community.

    • “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging Hosted By J. Lamont Harris and Camica Credle
    • We can do it too! “Sexism” From Lens to Lens – Letha King-Brooks
    • “Racism” A Call for a Cure Through Awareness – Joe Lugo
    • “Ageism” A Generational Perspective – Josh Rich
    • Panel Q&A


    Please note that the symposium is included in the full 3 day registration for the Virtually Yours Airs Conference.

    J Lamont Harris

    CEO

    Curtis - Harris Education Foundation, Atlanta, Georgia

    J. Lamont Harris is CEO of the Curtis-Harris Education Foundation and Executive Director with The John Maxwell Team. He currently works with Fortune 500 businesses, religious organizations, government departments, and school districts. He is a Diversity, Equity, and Inclusion Leader, and expert, a in his field. He is one of the most talented and gifted business coaches, personal transformation coach, motivational teachers, and speakers in the United States today, as his material and presentation delivery continues to be recognized as one of the most practical, comprehensive, and transformational available anywhere today, as he has the ability to change the way we think about things, feel about things, and to make positive changes for all. He is a Life Member of Omega Psi Phi Fraternity, Inc. and enjoys spending his time traveling with his family and serving youth in the Metro Atlanta area.

    Camica Credle

    Chief Equipping Officer of Credle Consulting

    Credle Consulting, Toano, Virginia

    Camica Credle is the Chief Equipping Officer of Credle Consulting, President of Evolve YOUth, and Chief Executive of Credle Insurance Solutions Group in Toano, Virginia. Camica is a certified inspirational speaker, trainer, coach, and parent/family coach. She is a certified Human Behavioral (DISC) Consultant and a Life and Health Insurance Agent. She has a Bachelor of Science in Public Relations with a minor in Marketing and Criminal Justice. Camica continued post-graduate studies at Liberty University in Lynchburg, Virginia and obtained her Master of Science in Human Service Counseling/Life Coaching and Master of Arts in Management. Her mission is to impact and influence lives to help youth and adults reach their full potential and live a life of significance. In her spare time she enjoys spending time with family and volunteering to be an advocate for senior and young adults.

    Letha King-Brooks

    Supervisor of School Improvement

    Newport News Public Schools, Newport News, Virginia

    Mrs. Letha King Brooks is currently the Supervisor of School Improvement for Newport News Public Schools (NNPS) in Newport News, VA, where she successfully monitors a budget of over $5.2 million in federal grant funding while ensuring compliance with state and federal accountability systems. Before returning to NNPS in December 2019, Mrs. Brooks was the Director of Curriculum and Instruction for the Virginia Department of Juvenile Justice where she was responsible for teaching and learning and successfully implemented a personalized learning model of instruction for incarcerated youth. Prior to that, she was employed in NNPS for 16 years where she traversed many roles of leadership to include Mathematics Teacher, Department Chair, Assistant Principal of Instruction, STEM Magnet Director, and Supervisor of Curriculum and Instruction for Secondary Mathematics. 

    Mrs. Brooks has written curriculum for grades 6 – 12 and presented on curricular topics at state and national conferences. She has organized and facilitated multiple professional development events and created multiple instructional guides and handbooks for her teams. Mrs. Brooks has also served as an adjunct mathematics instructor at Thomas Nelson Community College.

    Mrs. Brooks completed the Aspiring Superintendent’s Program at Virginia Polytechnic Institute and State University, holds a Master’s in Educational Leadership from Regent University, and a Bachelor’s in Mathematics from Christopher Newport University. She is also a proud graduate of NNPS. She is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    Joe Lugo

    Lead Pastor

    Oasis Church, St. Petersburg, Florida

    Joe Lugo is a best selling author and the lead pastor for Oasis, the Spanish ministry of Countryside Christian Center in Florida. He also leads the deaf ministry and serves in the English side of church. He is known for his passion for the Latino and Deaf communities, as he spends the majority of his time serving there. Joe has a passion for learning, having completed two degrees and in the process of completing another. He is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    Josh Rich

    Senior Advisor

    LionheartHR, Tampa, Florida

    Josh Rich Serves as a consultant on Diversity, Equity & Inclusion initiatives and helps develop training and staff development programs that align with various business initiatives. Josh Provides human capital leadership to organizations and assists with talent management, strategy & planning, talent acquisition, HR business operations.

    Created and launched Diversity and Inclusion program, “Another Seat at The Table” in July 2020.
    ASATT program currently has over 500 facilitators across 4 continents (North America, Africa, Asia, and Europe).
    Training is utilized to train Government employees/contractors, Police Departments, Chambers of Commerce, and Private businesses (including Fortune 500s).
    Coach, mentor, and guide facilitators as they prepare to present to various clients.

    He is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    • Register
      • Commercial Associate/Consultant Associate - $15
      • Washington211 - Free!
      • Gold/Silver/Individual - $15
      • Non-Member - $30
      • Platinum/Canadian/Military - $15
      • Subscriber - $15
      • 211Brevard - $15
      • 211Broward - $15
      • 211MRCPL - $15
      • 211PBTC - $15
      • Autism Speaks - $15
      • AUW 211 - $15
      • bc211 - $15
      • Connect MatSu - $15
      • DRCOG - $15
      • DupageCo - $15
      • Epilepsy Foundation - $15
      • GTCUW - $15
      • HFUW211 - $15
      • Inland SoCal 211 - $15
      • ITRC - $15
      • Massachusetts Rehabilitation Commission - $15
      • NC211 - $15
      • Ontario 211 - $15
      • UWMidlands211 - $15
      • VA 211 - $15
      • Washington DSHS - $15
    • More Information
  • Resource Database: Structure and Style

    Contains 12 Component(s), Includes Credits

    This course is best for the beginner in the role of Database Curator and who wants to understand the structure of I&R database records and the data elements within that structure.

    Being able to convey information that is clear, concise, consistent, and relevant is one of the most critical skills required by Database Curators who are responsible for the maintenance of human services databases in accordance with the AIRS Standards and Quality Indicators for Professional Information and Referral (I&R). This interactive course covers the structure of I&R database records and the data elements within that structure. It outlines the style considerations for many of those elements, while focusing on 2 of the most important yet challenging tasks confronted by a Database Curator: naming organizations and writing good service descriptions.

    • Register
      • Commercial Associate/Consultant Associate - $18
      • Gold/Silver/Individual - $18
      • Non-Member - $24
      • Platinum/Canadian/Military - $12
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Connect MatSu - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • VA 211 - Free!
      • Washington DSHS - Free!
    • More Information
  • Resource Database: Introduction to Taxonomy and Indexing

    Contains 16 Component(s), Includes Credits

    This course is best for beginners who are fulfilling a Database Curator role and who want to understand the structure of the Taxonomy, the different types of Taxonomy terms, and the principles of quality indexing.

    Although they sometimes have different titles in different agencies, within Information and Referral (I&R) organizations, there are two main categories of staff: (1) Community Resource Specialists who work directly with clients, and (2) Database Curators who provide the information needed by the Community Resource Specialists and other community partners. Both use the AIRS/211 LA County Taxonomy of Human Services. Database Curators use it to index database records while Community Resource Specialists use it to retrieve database records in order to find accurate referrals for clients. The Taxonomy consists of over 11,000 fully-defined terms covering all aspects of human services. This course outlines the structure of the Taxonomy, the different types of Taxonomy terms, and the principles of quality indexing that facilitate information retrieval.

    • Register
      • Gold/Silver/Individual - $30
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $30
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • ITRC - Free!
      • Platinum/Canadian/Military - $20
      • Inland SoCal 211 - Free!
      • Non-Member - $40
    • More Information
  • 211 National Steering Committee - 211 As a Critical Piece of the Public Health Puzzle

    Product not yet rated Contains 1 Component(s)

    Learn how to better talk the language with our public health partners we we can advocate for 211 in the social determinants of health field and create more wins with better collaboration. Join us for a discussion from the leader in Public Health from the County Health Rankings and Roadmaps team.

    Learn how to better talk the language with our public health partners we we can advocate for 211 in the social determinants of health field and create more wins with better collaboration. Join us for a discussion from the leader in Public Health from the County Health Rankings and Roadmaps team. 

    Ericka Burroughs-Girardi

    Senior Outreach Specialist

    Population Health Institute

    Ericka is the senior outreach specialist for County Health Rankings & Roadmaps. Ericka’s primary role is to manage County Health Rankings & Roadmaps’ webinar production. She is also part of a team that develops online tools to connect communities to evidence-informed strategies and community change resources, fosters peer learning and connections, delivers knowledge and skill building sessions, and recognizes and celebrates health improvement.

    Previously, Ericka served as the Health Equity Coordinator at the Florida Department of Health in Orange County where she created the Alfred L. Bookhardt Award for Health Equity to recognize changemakers committed to building equitable communities in Central Florida. She was also a founding member of the first food policy council in Central Florida.

    Ericka holds an MA in Anthropology from the University of South Florida and an MPH from the University of South Carolina. Ericka resides in Florida where in her spare time she volunteers at the food pantry at her church. She and her husband are the proud foster parents of a 12-year-old dog, Sable.

    Anne Roubal, PhD, MS

    Population Health Analyst, County Health Rankings

    Population Health Institute

    Anne works as a Population Health Analyst for the County Health Rankings & Roadmaps. She supports the analytic activities of the County Health Rankings. Her primary role is to communicate data in a meaningful way to partners through online publications, reports, and graphics.

    Anne holds a Ph.D. and a M.S. from the Department of Population Health Sciences at the University of Wisconsin-Madison and a B.S. from DePaul University. Her research focuses on measuring and communicating health disparities and understanding the impact of the built environment on health.

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Autism Speaks - Free!
      • Ontario 211 - Free!
      • Non-Member - Free!
    • More Information
  • 211 National Steering Committee Webinar Series

    Contains 5 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Inland SoCal 211 - Free!
      • Non-Member - Free!
    • More Information
  • AIRS Webinar - SDOH Interoperable and Scalable Technology Solutions

    Contains 3 Component(s), Includes Credits

    In April of 2021, ​the Administration for Community Living (ACL) announced Phase 1 winners of the Social Care Referrals Challenge competition. Launched in March of 2020, the challenge will awarded prizes for developing and optimizing interoperable and scalable technology solutions that foster connections between community-based organizations and health care systems in support of holistic health and social care for older adults and people with disabilities. Among the awardees were AIRS members United Way of Salt Lake, United Way of Southeastern Michigan and the VIA (Visually Impaired Advancement) of Western New York. We are thrilled to have representatives from these organizations serve as panelists in a conversation about the necessary technology solutions they are incorporating to make true community work around the social determinants of health a reality.

    In April of 2021, the Administration for Community Living (ACL) announced Phase 1 winners of the Social Care Referrals Challenge competition. Launched in March of 2020, the challenge will awarded prizes for developing and optimizing interoperable and scalable technology solutions that foster connections between community-based organizations and health care systems in support of holistic health and social care for older adults and people with disabilities.

    Among the awardees were AIRS members United Way of Salt Lake, United Way of Southeastern Michigan and the VIA (Visually Impaired Advancement) of Western New York. We are thrilled to have representatives from these organizations serve as panelists in a conversation about the necessary technology solutions they are incorporating to make true community work around the social determinants of health a reality. 

    Kelly Dodd

    Director of Contact Center Services

    VIA Visually Impaired Advancement

    Kelly Dodd is the Director of Contact Center Services at VIA Visually Impaired Advancement, provider of 211 WNY. Kelly has been with 2-1-1WNY since it was launched in western New York in 2007 and holds an AIRS certification as a Resource Specialist – Data Curator.

    Prior work experiences include Fair Housing Inspector, Cast Member at Big Thunder Mountain Railroad in the Magic Kingdom, proofreading the phonebook, and working at a roadside farm stand selling sweet corn. She graduated from Onondaga Community College with an associate’s degree in Humanities, and University at Buffalo with a bachelor’s degree in Linguistics.

    Kelly is active in the WNY community serving on the boards of the WNY Coalition for the Homeless, New York State Alliance of Information & Referral Systems Inc., Erie County Disaster Preparedness Advisory Board, and volunteering as a free tax preparer.

    Lily Doher, MNSP, RD

    Manager, CIE Network Engagement

    United Way for Southeastern Michigan

    Lily Doher is the manager of CIE network engagement at United Way for Southeastern Michigan.  Prior to coming to United Way, Lily was a Registered Dietitian in the outpatient and acute care settings. She has spent the past five years at United Way managing nutrition and health-related initiatives. Lily holds a bachelor’s in dietetics from Michigan State University and a master’s in nutrition policy from Tufts.  While working as a Registered Dietitian, Lily saw first-hand the impacts social determinants of health have on a person's well-being and the difficulty community members have in navigating access to services. She is excited to participate in a project that will enable better access to the care and supports communities need to improve their health.  Lily enjoys cycling and backcountry camping.

    Caitlin Schneider

    Senior Network Director

    United Way of Salt Lake

    Caitlin Schneider is a Senior Network Director at United Way of Salt Lake in Salt Lake City, Utah. She is responsible for providing backbone support, facilitation, and maintaining progress to achieve results for the Governor’s One Utah Roadmap priority area of the Social Determinants of Health and the Promise Partnership Health and Prenatal-5 networks at United Way. She has a Master of Public Health degree from the University of Nebraska Medical Center and previously worked at a local health department for four years prior to joining United Way. As a Utah transplant, she enjoys hiking and skiing, but stays also stays busy keeping up with her 16-month-old little girl!

     

    Gloria Castaneda

    Coordination Center Manager

    United Way of Salt Lake

    Gloria Castaneda is currently a coordination center manager at Utah 211. In this role, she assists in managing the navigation of patients/client to services across the community. During her 10 years with the Utah 211 program, she has worked in other capacities and feels fortunate to align her work and passion to ensure underprivileged communities have access to basic needs and safety. Gloria holds a Bachelor’s degree in Economics from Westminster College, and a Master’s in International Affairs and Global Enterprise with emphasis in NGO’s. Her drive for community engagement and learning has led her to be part of the Utah Pride Center’s Board of Directors. When there is no pandemics in sight, she enjoys swimming, horses, and friend gatherings.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Autism Speaks - Free!
      • Ontario 211 - Free!
      • Non-Member - Free!
    • More Information
  • Keynote Session: Flowing Through Change, Walking Through Fears, and Stepping Into the BEST You

    Contains 2 Component(s)

    Life is hard. Change happens. Expectation can get flipped on its head. How do we best navigate the ups and downs (especially the downs) of life? Janice Burt​ will talk about some tools and concepts that have helped her get through and rise above the pain and obstacles inherent in life itself. Her goal is to have you walk away feeling uplifted, supported, encouraged, and hopeful. The best is yet to come!

    (1 hour and 30 minute session)

    This session will begin with our AIRS Annual General Meeting where we will review important pieces of federally required disclosures and introductions to board members. Facilitated by Catherine Rea, AIRS Board President.

    Following Catherine's remarks, we will enjoy an inspiring closing conversation with Janice Burt about flowing through change, walking through fears, and stepping into the best you. She will talk about some tools and concepts that have helped her get through and rise above the pain and obstacles inherent in life itself. Her goal is to have you walk away feeling uplifted, supported, encouraged, and hopeful. The best is yet to come!

    Janice Burt

    spanishjanice.com

    Spanish Janice, Sacramento, California

    Janice Burt, aka Spanish Janice, is a court certified Spanish interpreter, voiceover artist, actress, yoga instructor, author, and inspirational speaker. Her purpose in life is to encourage, uplift, and unite people through the power of words and an example of authenticity, action, and love. After going through a devastating divorce and hitting rock bottom, she decided to create a life she was actually excited about living. Since then, it’s been non-stop adventures, walking through fear, and discovering peace and contentment. She believes that we are more powerful than we know. Her desire is to inspire us all to live fully, passionately, and authentically.

    Catherine Rea

    AIRS President/Vice President for 211

    Heart of Florida United Way, Orlando, Florida


    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Clive Jones

    AIRS Executive Director

    AIRS, Victoria, British Columbia

    Clive Jones is the current Executive Director of AIRS. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a newswriter, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in both Broadcast Journalism and Call Centre Management.

    Lindsay Paulsen

    211 Data Resource Manager

    United Way of the Midlands, Omaha, Nebraska

    Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.

    Patrick Rogers

    AIRS Board Treasurer

    Deltona, Florida

    Deltona, Florida

    (Formerly Human Services Coalition of Tompkins County, Ithaca, New York)

    David Jobe

    Assistant Vice President

    211 Texas/United Way Helpline, Houston, Texas

    David is the Assistant Vice President of 211 Texas/United Way Helpline. During his 17 years with United Way David has focused on providing quality operations, establishing new community partnerships and effective technology for the rapidly growing 2-1-1 service, the largest in the country. Through his leadership, the Helpline has increased its work in disaster recovery and participates in many preparedness activities for hurricane awareness, pandemic flu, and other catastrophic events.

    Prior to joining the United Way, David served as the Director of Crisis Intervention of Houston, a 24/7 suicide prevention and mental health hotline.

    He received a Bachelors and Masters Degree in Social Work from the University of Houston and is a Licensed Master Social Worker. He serves as a field instructor for the University of Houston, University of Texas at Austin and Baylor University Graduate Schools of Social Work. And is serves as a board member and President elect of the Alliance of Information and Referral Services.

    In his spare time he enjoys running, traveling and spending time with his wife and their two cats.

    • Register
      • Commercial Associate/Consultant Associate - $20
      • Washington211 - $20
      • Gold/Silver/Individual - $20
      • Non-Member - $20
      • Platinum/Canadian/Military - $20
      • Subscriber - $20
      • 211Brevard - $20
      • 211Broward - $20
      • 211MRCPL - $20
      • 211PBTC - $20
      • Autism Speaks - $20
      • AUW 211 - $20
      • bc211 - $20
      • Connect MatSu - $20
      • DRCOG - $20
      • DupageCo - $20
      • Epilepsy Foundation - $20
      • GTCUW - $20
      • HFUW211 - $20
      • Inland SoCal 211 - $20
      • ITRC - $20
      • Massachusetts Rehabilitation Commission - $20
      • NC211 - $20
      • Ontario 211 - $20
      • UWMidlands211 - $20
      • VA 211 - $20
      • Washington DSHS - $20
    • More Information
  • Superheroes of Data Quality

    Contains 2 Component(s), Includes Credits

    You are the Superhero of Data Quality. You are on the front lines every day, responding to different and sometimes dire needs from the people in our community, state, or across the country. They've called because they're out of options and they need your attention, empathy, and experience to help them take the next steps. And given all that, we are talking data quality? Yes! This session will help explain why it matters more than you might think, and will provide information and handouts to share with your colleagues back home.

    (45 minute session)

    You are the Superhero of Data Quality. You are on the front lines every day, responding to different and sometimes dire needs from the people in our community, state, or across the country. They've called because they're out of options and they need your attention, empathy, and experience to help them take the next steps. And given all that, we are talking data quality? Yes! This session will help explain why it matters more than you might think, and will provide information and handouts to share with your colleagues back home.

    Key Takeaways:

    • Review some real-world examples of data quality: when it's great, or horribly wrong
    • Exploring Community Information Exchanges: data quality on steroids
    • Learn how APIs use your data in real-time
    • Reporting: what you enter drives decisions but only if the data can be used
    • Learn the call handling techniques that can improve data quality without sacrificing the human connection

    Dr. W. Douglas Zimmerman

    VisionLink, Boulder, Colorado


    Dr. W. Douglas Zimmerman is the President and CEO of Visionlink, one of the leading providers of community services, disaster relief, and data exchange solutions. His staff deploy systems that move 100's of millions of pieces of data every week, between different systems, using different standards, different technology, and different security standards. Zimmerman is most passionate about building systems of systems, and when done well, helping leaders and stakeholders create interoperable networks of data flows that reduce workloads, and leverage better outcomes. Zimmerman hails from Colorado, loves the mountains and skiing, and is happy his two kids are finally out of college!

    • Register
      • Commercial Associate/Consultant Associate - $20
      • Washington211 - $20
      • Gold/Silver/Individual - $20
      • Non-Member - $20
      • Platinum/Canadian/Military - $20
      • Subscriber - $20
      • 211Brevard - $20
      • 211Broward - $20
      • 211MRCPL - $20
      • 211PBTC - $20
      • Autism Speaks - $20
      • AUW 211 - $20
      • bc211 - $20
      • Connect MatSu - $20
      • DRCOG - $20
      • DupageCo - $20
      • Epilepsy Foundation - $20
      • GTCUW - $20
      • HFUW211 - $20
      • Inland SoCal 211 - $20
      • ITRC - $20
      • Massachusetts Rehabilitation Commission - $20
      • NC211 - $20
      • Ontario 211 - $20
      • UWMidlands211 - $20
      • VA 211 - $20
      • Washington DSHS - $20
    • More Information
  • Social Media as an Engagement Asset

    Contains 4 Component(s), Includes Credits

    Social media has evolved to impact a variety of elements of the customer experience. On average, 84% of customers believe that the experience they receive from an organization is just as important as the products and services they provide. Military and community I&R agencies often have no extra budget to develop a social media outreach campaign. More so, the military community presents an additional challenge, as it is a highly mobile workforce. Therefore, this workshop will teach you how to use social media as more than just a marketing tool at no extra cost, but as an engagement asset that will not only help you maintain your current customer base but help you expand it as well. This workshop will discuss five factors that have a significant impact on customer engagement and how to build a stronger platform for your customers where they can connect, interact, and grow.

    (45 minute session)

    Social media has evolved to impact a variety of elements of the customer experience. On average, 84% of customers believe that the experience they receive from an organization is just as important as the products and services they provide. Military and community I&R agencies often have no extra budget to develop a social media outreach campaign. More so, the military community presents an additional challenge, as it is a highly mobile workforce. Therefore, this workshop will teach you how to use social media as more than just a marketing tool at no extra cost, but as an engagement asset that will not only help you maintain your current customer base but help you expand it as well. This workshop will discuss five factors that have a significant impact on customer engagement and how to build a stronger platform for your customers where they can connect, interact, and grow.

    Key Takeaways:

    • Social media can help you engage with customers in real-time and build stronger customer relationships
    • Improve the organization's customer service index by making service more social, offer relevant and personalized solutions to inquiries, and turn potentially negative customer experiences into positive ones
    • Social media can be your organization's best asset by helping you identify opportunities to help customers and empower you to solve organizational challenges

    Connie Melendez

    Program Manager

    MCCS Marine and Family Programs, Okinawa, Japan

    Connie Melendez is the Program Manager for MCCS Marine & Family Programs-Resources. She has worked in the customer service sector for over 15 years and in the Information and Referral field for a little over 5 years. Ms. Melendez provides comprehensive Information and Referral, education, and non-clinical consultations for Service Members and their families, as well as the retired community that resides in Okinawa, Japan. Her mission in life stems from her passion for helping others improve and maintain their quality of life. Therefore, Ms. Melendez approaches every aspect of life with the same resolve.

    • Register
      • Commercial Associate/Consultant Associate - $20
      • Washington211 - $20
      • Gold/Silver/Individual - $20
      • Non-Member - $20
      • Platinum/Canadian/Military - $20
      • Subscriber - $20
      • 211Brevard - $20
      • 211Broward - $20
      • 211MRCPL - $20
      • 211PBTC - $20
      • Autism Speaks - $20
      • AUW 211 - $20
      • bc211 - $20
      • Connect MatSu - $20
      • DRCOG - $20
      • DupageCo - $20
      • Epilepsy Foundation - $20
      • GTCUW - $20
      • HFUW211 - $20
      • Inland SoCal 211 - $20
      • ITRC - $20
      • Massachusetts Rehabilitation Commission - $20
      • NC211 - $20
      • Ontario 211 - $20
      • UWMidlands211 - $20
      • VA 211 - $20
      • Washington DSHS - $20
    • More Information
  • "Coping Ugly" - Dispelling the Myth of the "One True Path" to Resilience

    Contains 4 Component(s), Includes Credits

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping, how talking to friends about the problem can be maladaptive coping, and explore a 3X3 model of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    (45 minute session)

    There are (what feels like) countless articles, videos and even websites that tell you they have a mythical and magical list of things you can do or practice that will make you resilient (I’ll wait here a minute while you google it to verify my claim). Although those lists can be helpful in their own way, they can also be misleading by making you think that if you have checked all the boxes on the list...you are indeed resilient. Which is actually not true. 

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. 

    Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping and how talking to friends about the problem can be maladaptive coping. We will further outline and explore a 3X3 model (see takeaways below for additional details) of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    Please make sure you have your phone handy, as well as a paper and pen for drawing out the model for your reference and to add personal notes and reflection. I also highly recommend having a snack on hand you enjoy :) 

    Key Takeaways:

    • Understand what makes a coping mechanism adaptive or maladaptive (spoiler...it's not what you think)
    • Outline the 3 mindsets that are linked to resilient outcomes and that allow you to focus on the task at hand in a constructive way
    • Outline “The Sequence” - 3 sets of questions that help you determine what you need to do for yourself in a specific situation to get closer to a resilient outcome
    • Outline the 3 systems/layers of resilience (internal, coping and pursuits, external) and brainstorm a list of what resources you already have access to in those systems and which ones you could cultivate
    • Use the MSMR tool/app to scientifically and empirically evaluate the potential for your own resilient outcomes based on what resources in each system you have access to now

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    • Register
      • Commercial Associate/Consultant Associate - $20
      • Washington211 - $20
      • Gold/Silver/Individual - $20
      • Non-Member - $20
      • Platinum/Canadian/Military - $20
      • Subscriber - $20
      • 211Brevard - $20
      • 211Broward - $20
      • 211MRCPL - $20
      • 211PBTC - $20
      • Autism Speaks - $20
      • AUW 211 - $20
      • bc211 - $20
      • Connect MatSu - $20
      • DRCOG - $20
      • DupageCo - $20
      • Epilepsy Foundation - $20
      • GTCUW - $20
      • HFUW211 - $20
      • Inland SoCal 211 - $20
      • ITRC - $20
      • Massachusetts Rehabilitation Commission - $20
      • NC211 - $20
      • Ontario 211 - $20
      • UWMidlands211 - $20
      • VA 211 - $20
      • Washington DSHS - $20
    • More Information