Day 3 - May 14, 2021

Opening Plenary - 11am Eastern

11:00 am EDT
Friday Keynote: Leadership Starts with You – Becoming your Organization's Emotional Regulator

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Overview

The focus of this one-hour keynote presentation is to inspire leaders to understand the critical role they play in the health and well-being of their organization in a way that they may never have considered.  That they are indeed the "emotional regulator" for their teams and staff, helping ground the organization itself and the individuals working in it.  They will be invited to view their organization through the lens of neuroscience and nervous system regulation, as they learn about the brain, stress, and the impact their own nervous system activation has on others and even on the growth of the organization.  Most importantly, they will be inspired as they learn about self-care, the management of their own internal states, their ability to regulate the emotions of others, and how to help their organization stay steady.  The result of this powerful keynote presentation is a deeper awareness of what self-care for themselves and their staff really is, and ultimately, what it means to be a leader.

Meet the Keynote

Lisa Dion, Founder

Concurrent Sessions - 12:30pm Eastern

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12:30 pm EDT
Bracing for IMPACT: Leading with a Growth Mindset

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Overview

All too often when you hear the phrase ‘brace for impact’ there is an immediate sense of an impending catastrophe, but why can’t we alter that mindset,  why aren’t we collectively bracing for our IMPACT, viewing our network as Individuals Making Progress Across Communities Together.  211, long a critical yet more recently overlooked community asset, has experienced a renewal over the course of the past year.  211s are creatively leveraging program infrastructure to advance their mission and create more equitable access to vital community resources.  The concept of the Modern United Way challenges 211 leaders to leverage each of our unique assets in order to create stronger communities in ways that require a growth mindset, hard work, creativity, and continuous learning.  This session will focus on how approaching these challenges with both a growth mindset and an eye towards continuous learning can not only increase impact but create a stronger 211.        

After attending this workshop participants will be able to:

  • Find new and innovative methods to overcome barriers and address needs within your community.  
  • Embrace this momentum and use it to build new partnerships and enhance brand awareness.
  • Acknowledge and embrace challenges
  • Growth is uncomfortable but the end result will be worth it.
  • Identify your agency’s strengths as use this current momentum to build upon them to provide solutions
  • Cultivate a sense of purpose to build morale.
Meet the Presenters

Juanita McDaniel, Manager, 211 Network Engagement

James Collins, Director of 211

12:30 pm EDT
Maximum Interoperability: Imports, Exports, APIs and other Superheroes

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Overview

Your information about community services is valuable. Shared with others, it is exponentially more so. Indeed, now we expect data will flow frictionlessly between an ever-expanding network of agencies and organizations. This workshop will be an intensive primer on all methods of data exchange, key standards to understand, how to talk to partners about their data exchange needs, and how not to be taken for a ride.

Objectives:

  • Understand when imports, exports, APIs, and other forms of connectivity are appropriate to different use cases and expectations.
  • Be able to describe 5 key data standards and how they are used, and why each can be good or bad for your organization.
  • Learn the 7 key questions to ask as you begin a data exchange discussion so you can scope, price, and deliver results--instead of living with never ending headaches.
  • Learn about the costs that go into data exchange, and how to price the value of your information, as part of expanding exchanges of which you are a part.
  • Take away a number of documents and a slide deck to use this to inform their own work, and to share with colleagues not at the conference.
Meet the Presenter

Dr. W. Douglas Zimmerman,

Concurrent Sessions - 2pm Eastern

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2:00 pm EDT
Better Together: Team-Based Interventions for Burnout and Stress

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Overview

Does your call center team show signs of being overwhelmed and burned-out from managing the stress of the pandemic while also working with the stress of high call-volume and high-emotion callers? This session will help you identify the signs and symptoms that indicate a team-based intervention could be undertaken to support your staff. You will learn about an innovative team check-in model that was successfully used for team support during the early phase of the COVID-19 pandemic by a 211 call center. This model was designed to support the well-being of telephone crisis workers, and promote workplace wellness, positive coping, and team support.

After attending this session, participants will be able to: 

  • Identify the emotional, behavioral, and psychological "signs and symptoms" that indicate a team-based support program may be helpful for your workers. 
  • Explain the components and functions of the 4-Question "Check-In Group" model and the model’s utility for team participants to process their negative emotions, anchor positive emotions, and encourage mindfulness with self-care and supportive team behavior.
  • Understand planning and implementation strategies to set-up a team-based program in collaboration with your community partners
Meet the Presenters

Erika Galyean, LCSW,

Jaimie Ferren, Deputy Director of Indiana 211

David Berman, Vice President of Harm Reduction and Crisis Stabilization Services

Kimble Richardson, Manager, Business Development and Referrals

2:00 pm EDT
Leveraging Partnerships Creatively to Move your Program Forward

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Overview

Are you ready to utilize signature partnerships? Many of us in board leadership, management, or direct services turn to an auto-pilot mindset or we are stuck with the following question: ‘How do I move this program/project/resource forward creatively?’. Current partnerships become cumbersome, dry and obsolete. Come ready to view partnerships interactively from a fresh perspective! Learn how to identify, capture, engage, and sustain, the right partnerships in your community, empowering and equipping you with sharper tools to yield greater results. Activate a strategic plan to advance your programs and projects and resources. Participants will receive a new vision for their desired outcomes.

Objectives:

  • Participants will understand the 'why' for a partnership-driven mission
  • Participants will learn how to identify strategic partnerships
  • Participants will learn the positive outcomes of a partnership-driven culture
  • Participants will understand the three phrases of partnerships in building a culture of strategic intersections
  • Participants will learn how to advance partnership engagement for future change and long-term transformation in our communities
Meet the Presenter

Paul Short, Owner

2:00 pm EDT
Providing Meaningful Services across Multiple Stakeholders and Geographies

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Overview

Imagine if 211s and United Ways had matching service areas that nicely overlaid with county and state boundaries! In the real world, we all work together to provide meaningful and quality services across multiple stakeholders and geographies. In this session, a panel will share Minnesota’s experience bringing together United Ways and 211s from across the state to renew statewide cooperation and focus on the value of 211.  A 2019 statewide task force led to significant changes in 211 service delivery in Minnesota and reinvigorated the relationship between MN 211 and local United Ways across the state. Join us to learn about what we did and what we learned along the way.

Objectives:

  • Ways to approach statewide cooperation/engagement 
  • Ideas to engage United Ways within a 211 service area
  • Lessons learned from a statewide task force
Meet the Presenters

Julie Ogunleye, 211 Sr. Program Officer

James Collins, Director of 211

Larry Olness, President/CEO

Closing Plenary - 3:30pm Eastern

3:30 pm EDT
Closing Plenary

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Overview

Featuring the Sectional Winners of the AIRS Innovation Awards, a progress report on an AIRS Group working on diversity, equity and inclusion issues; and some special surprise guests!