FREQUENTLY ASKED QUESTIONS

What is my login info?

You will need to first login to the conference site using your email and the password created when setting up your AIRS Learn account. Please click here to reset your password. An email will be sent to you - if it does not come through right away, please check your junk/spam folders. If that doesn't work, send an email to chiara@airs.org and your password will be reset as soon as possible.

How do I access the sessions?

You can access any of the sessions by clicking on the “Agenda” in the top menu bar of the home page.

From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. IF the session is active, you will be prompted to "enter meeting". If you are entering the session more than 10 minutes early, click on the "early login is open" button. You will be placed in a standby mode until the speaker starts the session. You will be able to access each session 10 minutes in advance of the start time.

If you do not see the prompts for early login or enter a meeting, refresh your browser page. You can also check out the video HERE for a quick visual tutorial on joining a session.

Is this being recorded/ Will I be able to watch this later?

The virtual sessions are being recorded and all registrants will have access to them, even the ones you didn’t attend live. Recordings will be posted within 5 days of the end of the session and will be accessible for you to view at your convenience for 90 days after the session. You can navigate to recordings in the same way you navigated to the live conference sessions.

How do I get CEU credits?

AIRS will not be providing CEU reports. You can actually do it yourself so no need for a middle man! The AIRS Learn site has a feature that allows you to print off a transcript of completed sessions, courses and webinars. You can check out a video on how to print that PDF HERE. In order to receive credit, you will need to take the 10 question quiz associated with that session. You can do that right after the session or anytime between the session and the expiration (90 days). You can also print a certificate from that session if you wish. There is no additional charge for any of this access or to use any of these features. 

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped … what can I do?

If you are not able to hear any audio through your computer speakers: (1) First check to make sure your speakers are not muted or turned off, (2) Refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser, (3) Leave the session and rejoin.

If none of these quick fixes seem to solve the problem, chat with a technical support representative (see last bullet on full list) to troubleshoot

The slides are not loading; I can’t see the slides, other technical issues.

Check out these three quick fixes. About 80% of issues are solved by one of these:

  1. Make sure you are logged in under your registered username.
  2. Make sure you are not using Internet Explorer.
  3. Leave the session and come back in.

If none of those things work, try these other things:

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

What if I would like to become an AIRS Member?

Check out this page on our main website: https://www.airs.org/i4a/pages/index.cfm?pageid=3292

This page gives you additional details about cost and benefits as well as contact information.

How can I contact a presenter?

There are a few options. The presenter(s) will join attendees in the Session Chat Room on the session page after we’re done. You can ask more questions there. In addition, on the presenters page, you will find the bio and contact information for each presenter. Also, most presenters include their contact info in their slides, which are already included on the “Handouts” tab on the session page.

Will we receive a copy of the conference presentation?

There is already a copy of the presentation and other handouts on the session page you joined from under the tab called “Handouts”. You can grab it from there.

How do I complete the evaluation of a session?

The evaluation is located on the session page. It will become active when the session ends. Remember, you are entered into a prize draw each time you complete a survey. Also, the information is invaluable to AIRS and the presenters themselves love the feedback. Everybody wins really.

The polls are not showing up for me.

Please allow popups on your browser. It will be in your settings or you may see a notification on your address bar.

Is there a printable version of the conference schedule?

Yes, there is! You can access it here: (AGENDA PDF).

When is the next conference?

Best question ever! Please save the time to join us for the Fall Virtually Yours Conference October 13th, 14th and 15th. This conference will be geared toward frontline folks and their supervisors. It’s going to be awesome and you’re going to love it!

Technical Chat Support