Review the skills and knowledge you will be tested on during the CRS-DC exam.

Gold isn’t valuable in its raw state. First, it needs to be processed and manipulated into jewelry. Similarly, data is valueless when collected in isolation. By sharing data, we unlock additional value and accelerate innovation. Data sharing is vital to promoting the health, education, and financial stability of every member of a community. It is essential because it can enhance decision-making capabilities, build learning organizations and finally, stimulate cultural change and innovation. Cross-sector data sharing enables communities to use individual and community-level information to understand acute community needs and lead to improved services, systems, and practices. Collaborative learning leads to developing innovative policies and interventions; and, ultimately, builds stronger communities. Increasingly, local and state 211s and United Ways are embracing data sharing as a core function of their modern community impact work as they convene or partner on collective impact initiatives seeking to drive equitable, person-centered impact. Join this session to learn more about resources and collaboratives United Way Worldwide is supporting and how your organization can access them.

This workshop is designed for managers, supervisors, and quality professionals who are responsible for Quality in their Center. Participants will learn best practices in calibration, follow-ups, reporting outcomes and analyzing follow up results to improve customer service and agency relationships. Participants will learn how to facilitate an effective Quality program with limited resources.

As federal, state and local governments are increasingly leaning on I&Rs as the “go to” solution for all manner of needs and situations, I&Rs themselves need better tools to claim the resources to do this work. But who has time for advocacy when we are busy taking calls and managing our programs – even when renewed interest in I&Rs among elected officials is requiring us to step into the public policy spotlight? This workshop will explore how to legislate support for I&R in all levels of government.

Knoxville's Center for Service Innovation 311/211 premiered a chatbot in March 2020 to provide basic information about the U.S. Census and, soon after, the COVID-19 pandemic. The chatbot also links users to TN211.org if they are seeking community resources such as assistance with rent, housing and utilities. The chatbot is available 24 hours a day, making it accessible when 311/211 representatives are unavailable after office hours or due to an increase in the volume of calls. To mark National 211 Day on Feb. 11, the City’s 311 Center for Service Innovation will reveal a Spanish-language option for its online chatbot. When users initiate a chat, they are asked “What is your preferred language? / Cual es tu idioma preferido?” and can choose between English and Espanol to navigate the bot through frequently asked questions about COVID-19 and other social services. The chatbot is available 24 hours a day, making it accessible when 311/211 representatives are unavailable after office hours or due to an increase in the volume of calls.

Your information about community services is valuable. Shared with others, it is exponentially more so. Indeed, now we expect data will flow frictionlessly between an ever-expanding network of agencies and organizations. This workshop will be an intensive primer on all methods of data exchange, key standards to understand, how to talk to partners about their data exchange needs, and how not to be taken for a ride.