#AIRS2021 Spring Conference "Envision I&R"

  • Contains 3 Component(s), Includes Credits

    This workshop is designed for people working in the field, on the phone, managers and supervisors. Participants will learn best practices for working with people with disabilities, how to have conversations around reasonable accommodations and how accessible doesn’t always mean expensive. This is taught by people that live with disabilities and work in a information and referral field. This session is for you to ask questions, learn to expand your systems and be more inclusive of hiring, training and engaging people with disabilities.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    ​Does your call center team show signs of being overwhelmed and burned-out from managing the stress of the pandemic while also working with the stress of high call-volume and high-emotion callers? This session will help you identify the signs and symptoms that indicate a team-based intervention could be undertaken to support your staff. You will learn about an innovative team check-in model that was successfully used for team support during the early phase of the COVID-19 pandemic by a 211 call center. This model was designed to support the well-being of telephone crisis workers, and promote workplace wellness, positive coping, and team support.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    ​All too often when you hear the phrase ‘brace for impact’ there is an immediate sense of an impending catastrophe, but why can’t we alter that mindset, why aren’t we collectively bracing for our IMPACT, viewing our network as Individuals Making Progress Across Communities Together. 211, long a critical yet more recently overlooked community asset, has experienced a renewal over the course of the past year. 211s are creatively leveraging program infrastructure to advance their mission and create more equitable access to vital community resources. The concept of the Modern United Way challenges 211 leaders to leverage each of our unique assets in order to create stronger communities in ways that require a growth mindset, hard work, creativity, and continuous learning. This session will focus on how approaching these challenges with both a growth mindset and an eye towards continuous learning can not only increase impact but create a stronger 211.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 2 Component(s)

    Featuring the Sectional Winners of the AIRS Innovation Awards, a progress report on an AIRS Group working on diversity, equity and inclusion issues; and some special surprise guests!

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Collaboration and innovation have been central to strategies employed by Aging Network I&R leaders to meet the growing challenge of loneliness and social isolation as the COVID-19 pandemic persists. This workshop highlights why social engagement is so important to the mental and physical health of older adults and people with disabilities; how I&R programs can incorporate social isolation into their work on social determinants of health; and reviews collaborative and innovative best practices from the federal, state and local perspectives. Join us to hear from your colleagues about what has worked and share your own social engagement successes.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Community Information Exchanges present a major opportunity for I&R providers to serve as essential elements of a cooperative ecosystem of coordinated care. In a Community Information Exchange, an I&R would serve not just as a source of information about services for people, but as a hub in a network of sharing information about people among services. Contrary to some popular beliefs, however, a CIE does not entail the deployment of a single software solution. Community Information Exchange entails the development of shared infrastructure, open protocols for data exchange, and systems of community governance.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 13 Product(s)

    Review the skills and knowledge you will be tested on during the CRS-DC exam.

    • Register
      • Canadian - $50
      • Commercial Associate/Consultant Associate - $50
      • Iowa211 - Free!
      • Gold - $50
      • Individual - $50
      • Military - $50
      • Non-Member - $100
      • Platinum - $50
      • Silver - $50
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Gold isn’t valuable in its raw state. First, it needs to be processed and manipulated into jewelry. Similarly, data is valueless when collected in isolation. By sharing data, we unlock additional value and accelerate innovation. Data sharing is vital to promoting the health, education, and financial stability of every member of a community. It is essential because it can enhance decision-making capabilities, build learning organizations and finally, stimulate cultural change and innovation. Cross-sector data sharing enables communities to use individual and community-level information to understand acute community needs and lead to improved services, systems, and practices. Collaborative learning leads to developing innovative policies and interventions; and, ultimately, builds stronger communities. Increasingly, local and state 211s and United Ways are embracing data sharing as a core function of their modern community impact work as they convene or partner on collective impact initiatives seeking to drive equitable, person-centered impact. Join this session to learn more about resources and collaboratives United Way Worldwide is supporting and how your organization can access them.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Did you know that 87% of new employees are not fully committed to a new job for at least the first six months? Employees report ineffective training, unclear guidelines about job responsibilities, lack of interaction or attention from co-workers and management, as primary reasons for leaving an organization. This process can be more frustrating when you introduce new hires to a remote onboarding process. Within our organization, Community Legal Services of Mid-Florida, we worked tirelessly to ensure that we did not compromise new hire experience while working remotely during the pandemic. This was accomplished by studying our existing onboarding program experience and discovering ways to integrate new technologies and procedures to ensure that our attorneys, staff, and interns were properly trained. Throughout the forced time away form our office, we learned how to engage new hires differently and increased overall satisfaction.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    This workshop is designed for managers, supervisors, and quality professionals who are responsible for Quality in their Center. Participants will learn best practices in calibration, follow-ups, reporting outcomes and analyzing follow up results to improve customer service and agency relationships. Participants will learn how to facilitate an effective Quality program with limited resources.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Iowa211 - Free!
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information