iCarol is your information and referral solution designed to meet the contact documentation, CRM, and resource management needs of 211s, ADRC/AAAs, other I&R services, and blended centers. With iCarol, you can be your community's primary source of trustworthy information and referrals to human services. iCarol technology empowers you to grow and improve your service delivery, demonstrate your community impact and participate in partnerships with Community-Based Organizations, Community Information Exchange projects, and No Wrong Door initiatives. We offer several collaborative features and software integrations to expand your reach and harness your data to engage in new opportunities and provide coordinated COVID-19 and other disaster response locally, regionally, or nationally. Organizations use iCarol to meet people where they are and respond to the demand to access services by Live Chat, SMS/Texting, and self-service options. In the last year iCarol supported over 150,000 users documenting nearly 12 million interactions. iCarol is fully compatible with the 2-1-1 Taxonomy and serves over 45% of 211 providers in the US and 100% of Canada.
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