AIRS Forum CRS - Assessment Techniques

Julie Nurmi

Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton

Julie Nurmi is the Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton. She has 9+ years of experience in answering 211, both front line and in a supervisory capacity. She is AIRS and CCW Certified and is the Lead Trainer for the 211 Program. She has a BA in Psychology (cum Laude) and has experience presenting on 211, further educating the public on the services offered.

Laura Sweet

Palm Beach Treasure Coast 211, Palm Beach, Florida

Laura currently holds the position of Training and Quality Assurance Coordinator at 211 Palm Beach/Treasure Coast. She has held several positions throughout her career in the human services field that focused on reaching and providing resources to minority and/or highs risk populations such as migrants, Hispanics, and persons with chronic mental illness and is currently holds a certification in Applied Suicide Intervention Skills Training (ASIST).  

Laura’s passion for the field stems from stories from her family who migrated to the U.S. and struggled to navigate the system and find their way in an unfamiliar environment. Inspired by the stories of the kindness, help and hospitality they encountered from strangers that made their lives better.  

She cherishes the rare moments she can get to the beach (even though she lives in Florida)