AIRS Forum DC- Practical Application of the AIRS Standards Part 3

Cathleen Cooney is the DC and CRS at the Epilepsy & Seizures 24/7 Helpline, the first national specialized I&R to receive AIRS Accreditation. Cathleen’s an RN with an MS in nursing and a BS in social work. She has worked as a certified nurse-midwife, a nurse and medical student educator, and a health coach. Cathleen sees her work as the confluence of healthcare and social justice; the AIRS guidelines provide a valuable platform for this work. Cathleen’s an organic gardener and a volunteer with the Medical Reserve Corps and will be administering the COVID vaccine soon.

Clive Jones is the current Executive Director of AIRS. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a newswriter, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in both Broadcast Journalism and Call Centre Management.

Jennifer is the Accreditation Director for Inform USA, where she is honored to work with agencies as they raise the bar on their information and referral programs. Prior to that, she served as the organization's Information Management Director. Her work in I&R began answering phones part-time at her state-wide 211, and assisting with the resource database. She then moved into the Database Manager position, and ended her time having achieved 100% updated 6 years in a row, creating HelpSheets, and developing the mobile app of resources. She has a Masters in Community Counseling, a Bachelors in Social Work, and is Inform USA certified (CRS and CRS-DC). Jennifer lives on a small acreage with her husband, 2 daughters, 3 cows, 2 cats, a dog and a bearded dragon.

Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.