AIRS Forum DC- Practical Application of the AIRS Standards Part 3

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82.6% of AIRS Forum Survey respondents shared that PRACTICAL IMPLEMENTATION OF AIRS STANDARDS was one of the major issues they want to talk about. And its tricky isn't it! Sometimes what should be done and what can be done aren't the same thing.

Join AIRS Executive Director and a panel of experienced database curators on a discussion about the application of AIRS Standards 9 (Classification System/Taxonomy), 11 (Database Quality Assurance) and 12 (Resource Database Data Collection). 

Cathleen Cooney

Epilepsy Foundation, Landover, Maryland

Cathleen Cooney is the DC and CRS at the Epilepsy & Seizures 24/7 Helpline, the first national specialized I&R to receive AIRS Accreditation. Cathleen’s an RN with an MS in nursing and a BS in social work. She has worked as a certified nurse-midwife, a nurse and medical student educator, and a health coach. Cathleen sees her work as the confluence of healthcare and social justice; the AIRS guidelines provide a valuable platform for this work. Cathleen’s an organic gardener and a volunteer with the Medical Reserve Corps and will be administering the COVID vaccine soon.

Clive Jones

AIRS Executive Director

AIRS, Victoria, British Columbia

Clive Jones is the current Executive Director of AIRS. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a newswriter, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in both Broadcast Journalism and Call Centre Management.

Jennifer Abels

Database Manager

Helpline Center, Sioux Falls, South Dakota

Jennifer is the Database Manager at the Helpline Center located in Sioux Falls, SD. She has been with the Helpline for over 12 years, initially as a call specialist and youth volunteer coordinator. From there, she transitioned into the role of Database Specialist role and then Database Manager in 2014. She is has the AIRS credentials of CRS and CRS-DC as well as the AAS Certification (American Association of Suicidology) of Crisis Worker. Jennifer has a Master’s degree in Community Counseling, is a Licensed Professional Counselor, and a registered ASIST (Applied Suicide Intervention Skills) Trainer.  Ensuring the accuracy of information (both the content, and standardized style requirements) are fulfilling for Jennifer because she believes the details make a difference. It is exciting to see resources she has created, being utilized (even only minutes later) to support both the staff and ultimately the callers in need.  Jennifer lives on a small acreage with her husband and 2 adopted daughters. She enjoys walking, reading, and organizing things.

Lindsay Paulsen

211 Data Resource Manager

United Way of the Midlands, Omaha, Nebraska

Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.


AIRS Forum DC- Practical Application of the AIRS Standards Part 3
02/03/2021 at 1:00 PM (EST)   |  60 minutes
02/03/2021 at 1:00 PM (EST)   |  60 minutes