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70.6% of AIRS Forum Survey respondents said that "Team Building" is one of the main things they want to talk about. During this AIRS Forum we will explore what Team Building is, introduce a tool you can use to evaluate your team's current performance and talk about practical next steps to helping your team work better together. Featuring Margaret Telsch-Williams, Tom Buckley and Sandra Ray of the AIRS Training Committee. Please download and complete the "Team Effectiveness Questionnaire" before the forum.
Tom Buckley
Director of Health & Technology Information Services
Epilepsy Foundation of America, Washington DC
Tom Buckley is the Director of Health & Technology Information Services for the Epilepsy Foundation of America. He attended Lincoln University where he obtained a Master of Human Services degree. He has worked in the Human Services field in the areas of law enforcement, health, and mental health services for over 35 years. In his spare time, Tom enjoys relaxing in the mountains away from technology and is learning the value of naps.
Margaret Telsch-Williams
Contact Center Supervisor
2-1-1 VIRGINIA, Roanoke, Virginia
Margaret Telsch-Williams is a Contact Center Supervisor for 2-1-1 VIRGINIA and a Certified Community Resource Specialist. Aside from using her science background to analyze metrics, one of her main focuses is coaching for success through positive reinforcement and building a solid, cohesive front-line team. When not working, she is a fiction author and avid gardener.
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