AIRS Webinar - Celebrating 211; How It Started, How It's Grown, Where We Are Now and Where We're Going

Edward began his journey in the health and human service field at 8 years old when he began volunteering at the Veterans Administration Hospitals throughout Miami-Dade, Fort Lauderdale, and West Palm Beach. Today, he works as the Vice President of Programs and Services at 211 Tampa Bay Cares located in Pinellas County, FL. He leads the 211 program staff daily in their work to improve the lives of Florida residents, the training department, and all data interoperability projects. For more than 12 years, he led the Homeless Management Information System (HMIS) project for Pinellas County. Edward is a member of the AIRS Standards Committee and an AIRS Site Reviewer. He also serves on and is a current Co-Chair of the National 211 US Steering Committee. 

While in South Florida, he graduated from the New World School of the Arts High School and the University of Miami. After moving to Pinellas County, FL, he completed some post-graduate work towards an MBA in Technolgy Management at the University of Phoenix.  Edward is a Certified Resource Specialist Database Curator (CRS-DC) through the Alliance of Information and Referral Systems (AIRS). Also, a Certified Call Center Manager through The Resource Center for Customer Service Professionals (RCCSP). Lastly, he has earned a certificate in Technology Leadership from the Nonprofit Technology Enterprise Network (NTEN) and a certificate in Introduction to Human Centered Design from Acumen+ and Ideo.org. 

During his years of service, Edward has presented webinars and conferences for Community Action Partnership (CAP) Annual Conference, Florida Alliance of Information and Referral Systems (FLAIRS), Alliance of Information and Referral Systems (AIRS), and the National Human Services Data Consortium (NHSDC).

Joshua has worked and volunteered in the nonprofit industry for more than 25 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President & CEO of 211 Maryland.   Today Joshua is the Senior Director for 211 at United Way Worldwide.   Joshua has served on way too many boards.   Today he serves on the Inform USA Board, the Maryland Governor’s Commission on Service & Volunteerism and as a Trustee for the Ausherman Family Foundation.  Joshua has a bachelor’s degree in Communication from Weber State University. 

Linda Daily, a member of AIRS since 1989 was serving on the AIRS Board of Directors in 1992 when chatter about a 3 digit number was on many 2-1-1 parents’ lips. Advocacy in New York State led to a key piece of knowledge of how we should approach the FCC to obtain the 3 digit number. Over the years, Linda served as president of the AIRS Board of Directors, Executive Director of FIRST, Inc., New York State 2-1-1 Coordinator and most recently, Director for 2-1-1 at United Way Worldwide. Linda currently serves as a consultation reviewer for AIRS’ Accreditation Commission.