AIRS Webinar - Celebrating 211; How It Started, How It's Grown, Where We Are Now and Where We're Going

4.5 (4 votes)

Recorded On: 02/20/2020

Information and Referral as a practice has been around since World War II. 211, however, has manifested as the comprehensive information and referral provider in millions of communities across North America in only the past few decades. 

How did it all get started? 

How has the idea of 211 grown into a network of providers and what impact do they have on their communities? 

What challenges face 211 providers now and in the years to come that keep accessible to the individual in the community and relevant to funders and stakeholders?

Join a panel featuring Linda Daily, Josh Pedersen and Edward Perry as we explore these and other questions as we celebrate and commemorate 211 in honor of 211 day! These individuals have worked for decades engaging in multiple facets of 211 and AIRS work and have an abundant amount of experience and knowledge to share.  If you have any interest in 211, this hour will be well worth your time!

After this webinar, attendees will:

Be able to outline the genesis of information and referral and 211

Understand the roles and benefits of 211's in thousands of communities internationally

Understand the National Leadership Group, its participants, components and goals

Confidently explore issues 211's are facing now and issues on the horizon and how to get ahead of the curve

Edward Perry

Vice President of Programs and Services at 211 Tampa Bay Cares

Edward began his journey in the health and human service field at 8 years old when he began volunteering at the Veterans Administration Hospitals throughout Miami-Dade, Fort Lauderdale, and West Palm Beach. Today, he works as the Vice President of Programs and Services at 211 Tampa Bay Cares located in Pinellas County, FL. He leads the 211 program staff daily in their work to improve the lives of Florida residents, the training department, and all data interoperability projects. For more than 12 years, he led the Homeless Management Information System (HMIS) project for Pinellas County. Edward is a member of the AIRS Standards Committee and an AIRS Site Reviewer. He also serves on and is a current Co-Chair of the National 211 US Steering Committee. 

While in South Florida, he graduated from the New World School of the Arts High School and the University of Miami. After moving to Pinellas County, FL, he completed some post-graduate work towards an MBA in Technolgy Management at the University of Phoenix.  Edward is a Certified Resource Specialist Database Curator (CRS-DC) through the Alliance of Information and Referral Systems (AIRS). Also, a Certified Call Center Manager through The Resource Center for Customer Service Professionals (RCCSP). Lastly, he has earned a certificate in Technology Leadership from the Nonprofit Technology Enterprise Network (NTEN) and a certificate in Introduction to Human Centered Design from Acumen+ and Ideo.org. 

During his years of service, Edward has presented webinars and conferences for Community Action Partnership (CAP) Annual Conference, Florida Alliance of Information and Referral Systems (FLAIRS), Alliance of Information and Referral Systems (AIRS), and the National Human Services Data Consortium (NHSDC).

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Joshua B. Pedersen

211 Director, Network Operations & Performance at United Way Worldwide

Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  

Linda Daily

Advocate/Retiree

Linda Daily, a member of AIRS since 1989 was serving on the AIRS Board of Directors in 1992 when chatter about a 3 digit number was on many 2-1-1 parents’ lips. Advocacy in New York State led to a key piece of knowledge of how we should approach the FCC to obtain the 3 digit number. Over the years, Linda served as president of the AIRS Board of Directors, Executive Director of FIRST, Inc., New York State 2-1-1 Coordinator and most recently, Director for 2-1-1 at United Way Worldwide. Linda currently serves as a consultation reviewer for AIRS’ Accreditation Commission.

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AIRS Webinar - Celebrating 211; How It Started, How It's Grown, Where We Are Now and Where We're Going (Video)
Open to view video.
Open to view video.
AIRS Webinar - Celebrating 211; How It Started, How It's Grown, Where We Are Now and Where We're Going (Quiz)
10 Questions  |  Unlimited attempts  |  8/12 points to pass
10 Questions  |  Unlimited attempts  |  8/12 points to pass
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available