AIRS Webinar - Identifying and Empowering Problem Callers; Be an I&R Wizard

4.75 (4 votes)

Recorded On: 08/17/2017

  • Register
    • Commercial Associate/Consultant Associate - Free!
    • Canadian - Free!
    • Wyoming211 - Free!
    • Military - Free!
    • Silver - Free!
    • Individual - Free!
    • Gold - Free!
    • Non-Member - $5
    • Platinum - Free!
    • Subscriber - Free!
    • 211Brevard - Free!
    • 211Broward - Free!
    • 211MRCPL - Free!
    • 211PBTC - Free!
    • Atlanta211 - Free!
    • Autism Speaks - Free!
    • AUW 211 - Free!
    • bc211 - Free!
    • Cleveland211 - Free!
    • Connect MatSu - Free!
    • DRCOG - Free!
    • DupageCo - Free!
    • Epilepsy Foundation - Free!
    • GTCUW - Free!
    • HFUW211 - Free!
    • Inland SoCal 211 - Free!
    • ITRC - Free!
    • Massachusetts Rehabilitation Commission - Free!
    • NC211 - Free!
    • Ontario 211 - Free!
    • UnitedWaySWPA - Free!
    • UWCalifornia - Free!
    • UWMidlands211 - Free!
    • VA 211 - Free!
    • Washington211 - Free!
    • Washington DSHS - Free!

When people need help and don’t know where to turn, they follow the yellow brick road to their local I&R Wizard and expect a miracle. Experienced I&R Specialists know there isn’t any magic - just hard work and a lot of resources. This session, presented by Richard Smith of Senior Resources of Guilford, based in Greensboro, North Carolina, will help I&R Specialists identify the different personalities of potential problem callers who have trouble realizing their own potential. Whether they are Cowardly Lions, Scarecrows or Tin Men, you will better understand how to overcome barriers and empower your callers to combine your referrals with their own resources and problem-solving skills to get to where they are going.

Key:

Complete
Failed
Available
Locked
AIRS Webinar - Identifying and Empowering Problem Callers; Be an I&R Wizard (Video)
Open to view video.
Open to view video.
AIRS Webinar - Identifying and Empowering Problem Callers; Be an I&R Wizard (Quiz)
10 Questions  |  Unlimited attempts  |  12/15 points to pass
10 Questions  |  Unlimited attempts  |  12/15 points to pass
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available
Saying No
Open to download resource.
Open to download resource. AIRS Handouts from a presentation on the skill of saying no.