AIRS Webinar - The Art of Asking Questions
Recorded On: 11/21/2019
We will explore barriers to asking questions and how to overcome them, including breaking down the different types of questions and why we ask them, being confident when asking difficult questions, supporting challenging clients or complex situations. Learning when to talk and when to listen. Tips on asking high quality questions that will help lead clients to the best resources for their individual situations and how to think critically about what we need to know to give the best resources. This webinar is best for anyone of any level who fulfills or supervises a Community Resource Specialist Role in and I&R organization.
Objectives: After attending this workshop, participants will be able to:
Understand the different types and nature of the questions needed for effective Information and Referral
Be confident in asking difficult questions and be prepared for the range of client responses
Understanding the role of active listening in knowing what questions to ask next
Asking questions to support the Information and Referral Process
Understand the balance between the client telling their story and the importance of asking questions to dig deeper.
Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton
Julie Nurmi is the Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton. She has 9+ years of experience in answering 211, both front line and in a supervisory capacity. She is AIRS and CCW Certified and is the Lead Trainer for the 211 Program. She has a BA in Psychology (cum Laude) and has experience presenting on 211, further educating the public on the services offered.
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