Better Together: Team-Based Interventions for Burnout and Stress

Erika Galyean is an Associate Clinical Professor at Indiana University School of Social Work. Erika has a social work practice background in mental health and crisis intervention. She is currently supervising a graduate student field unit doing their practicum placements in the call-center of Indiana 211. Erika is also a doctoral scholar with dissertation research focus on the crisis telephone workforce in emergency management and social service delivery systems and supporting the well-being of crisis telephone workers. Erika lives in Indianapolis with her 19-year old son, who will hopefully be looking for his own apartment soon. She finds joy in taking countless pictures of her dog Cappy, an undiscovered pet model.

Jaimie Ferren is the Deputy Director of Indiana 211, a division the State of Indiana’s Family & Social Service Administration (FSSA). She joined 211 as a Community Navigator in 2011. Jaimie's enthusiasm for 211 grew over the years. She was instrumental in planning as Indiana 211 transformed to operating as a state-wide system and then underwent further transitions to become a division of FSSA. Jaimie has developed a true passion for helping individuals get connected to the resources that can help become the best, most resilient versions of themselves. Jaimie enjoys cooking and cuddling with her rescue dog, Patsy.

David Berman is the Vice President of Harm Reduction and Crisis Stabilization Services for Mental Health America of Indiana, and the State Program Director for the Indiana Division of Mental Health and Addiction’s FEMA funded Crisis Counseling Program. He is also a certified instructor in several mental health and suicide prevention trainings, including QPR, ASIST, and Mental Health First Aid. A graduate of the University of Maryland, David holds bachelor’s degrees in biology and psychology, and master’s degrees in public health and public administration. He resides in Carmel, IN with his family, where he spends countless hours perfecting his chili recipe.

Kimble L. Richardson, M.S., LMHC, LCSW, LMFT, LCAC is the Manager, Business Development and Referrals at Community Health Network - Behavioral Health. He is the chair of the Indiana District 5 Resilience and Emotional Support Team for crisis and disaster mental health response in Indiana. He enjoys entertaining the public by playing the drums, bagpipes, and kazoo (just not all three at once).