Bracing for IMPACT (Individuals Making Progress Across Communities Together)
Includes a Live Event on 05/12/2021 at 2:00 PM (EDT)
- Gold/Silver/Individual - Free!
- 211MRCPL - Free!
- DupageCo - Free!
- Subscriber - Free!
- Commercial Associate/Consultant Associate - Free!
- Connect MatSu - Free!
- Epilepsy Foundation - Free!
- bc211 - Free!
- Washington DSHS - Free!
- GTCUW - Free!
- 211PBTC - Free!
- 211Broward - Free!
- 211Brevard - Free!
- Platinum/Canadian/Military - Free!
- Non-Member - Free!
A ‘brace‘ is a support that helps to steady or strengthen, and ‘to brace’ is to prepare for something hard. All too often when you hear the phrase ‘brace for impact’, there is an immediate sense of impending doom, but why can’t we change that? Why aren’t we collectively bracing for our IMPACT, viewing our network as Individuals Making Progress Across Communities Together. Prior to COVID-19, 211s were experiencing a gradual decrease in call volume and questioning about the value of our services. Since COVID-19, our call volume has increased substantially and continues to climb. Not only did we shift our way of doing business, but we had to shift our mindset to find new and innovative ways to serve our community. Our communities have enlisted us for assistance across all aspects of the COVID-19 response and at times this has created angst and uncertainty about whether or not we have the bandwidth to meet the demand. This is at the core of the ‘Modern 211’ and Leading with a Growth mindset which allows us to take on and learn from challenges, therefore increasing our abilities and our impact. We can’t be afraid to take chances and use our strengths to provide solutions.
Find new and innovative methods to overcome barriers and address needs within your community.
Embrace this momentum and use it to build new partnerships and enhance brand awareness.
Acknowledge and embrace challenges
Identify your agency’s strengths and use this current momentum to build upon them.
Cultivate a sense of purpose to build morale.
Manager, 211 Network Engagement
United Way Worldwide, Arlington, Virginia
Juanita McDaniel is United Way’s Manager of 211 Network Engagement and supports a nationwide network of United Ways and non-profit agencies that address over 14 million requests for assistance each year. Her primary role is collaborating closely with and supporting 211 leaders across the network to further the team’s strategic goals to enable 211 innovation and operational excellence. Prior to joining the team at UWW, Juanita served as the 211 Manager at United Way of the CSRA for 6 years, where she developed and implemented programs and initiatives the addressed the issues of lack of food access for seniors and school preparedness for youth in low-income communities. Juanita understands that key role that 211 plays in our community and understands that we must develop new and innovative strategies to broaden our reach, help our community overcome barriers and access resources. In the community Juanita serves on the local Continuum of Care, the County Emergency Planning Committee as well as numerous coalitions focused on veterans, healthcare, homelessness and youth. Outside of work, Juanita enjoys spending time with her family and traveling.
Director of 211
Greater Twin Cities United Way, Minneapolis, Minnesota
James Collins is the Director of 211 at Greater Twin Cities United Way. Seeking a career with impact, James came to the United Way with a background in strategic marketing and internal consulting experiences in strategic marketing and internal consulting roles at Ogilvy & Mather and the State of Minnesota. James earned a Bachelor of Arts in from Texas State University and a Master of Public Policy in Public and Nonprofit Leadership and an MBA in Marketing, both from the University of Minnesota. James lives in St. Paul with his husband and yellow lab named Freddie Mercury. Outside of work James enjoys biking and CrossFit.