Inform USA Webinar - Combating Workforce Burnout and Compassion Fatigue Remotely: Coffee Time Conversations

Casey Harvey began her work as an Information Referral Specialist with the 211 Texas Helpline through the United Way of Greater Houston during the pandemic of 2020. Before relocating to Texas, Casey worked for a variety of charitable organizations in the state of Hawaii. She served a year with Aloha United Way 211 and worked for over 2 years helping the homeless and those with mental illness connect with programs that offered help and solutions. Casey has fought hard to return to work after 9 years on disability. To help raise suicide awareness, she presented her personal story at the Out of Darkness Suicide Awareness Walk two years in a row. During her downtime, you can find Casey playing fetch with her cat – Mr. Fred Rogers, painting and working towards earning her associate degree in communication.

Nancy Weatherall is a Certified Resources Specialist in Aging and Disabilities, who joined 211 Texas United Way of Greater Houston in 2019. She serves as the Liaison between the United Way and partnering senior service agencies. Prior to moving to Texas, Nancy worked for over 6 years as an Information Referral Specialist at Delaware 211, a United Way helpline. She became a Child Development Specialist under the Help Me Grow program and advocated for parents as a Family Support Provider through Champions for Children’s Mental Health. Although her degree is in multimedia design, Nancy has spent over a decade working in social services. She is passionate about helping others, particularly older adults and those with disabilities. Nancy is a native Spanish speaker, fluent in both English and Spanish. When she is not working, she enjoys spending time with her family who originated from Uruguay, her children, and her local friends.

Shondria Criss is a Certified Information and Referral Specialist and has worked at the United Way of Greater Houston for the past 6 years. Shondria has experience in crisis intervention, disaster recovery, human services, community investment and community resources. She holds an associate degree in Human Service Technology and is a certified Chemical Dependency Counselor.