Community Resource Specialist - Database Curator On-boarding Package

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This package consists of 5 courses essential to providing a foundation of success for Community Resource Specialists - Database Curators.

First Course: Introduction to Information & Referral

Resource Database: An Overview for Resource Specialists

Resource Database: Style

Resource Database: Introduction to Taxonomy and Indexing

Resource Database: Maintenance

  • First Course: Introduction to Information & Referral

    Contains 13 Component(s), Includes Credits

    This course is best for beginners who are fulfilling any role in an I&R organization. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services.

    Information and Referral (or just plain “I&R”) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will learn some of the background on what that really means. This course is meant as a guide for new staff of an information and referral (I&R) service. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services. This includes an introduction to the AIRS Standards and an overview of the various ways in which I&R services operate (it is appropriate for experienced I&R practitioners). The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

  • Resource Database: An Overview for Resource Specialists

    Contains 3 Component(s), Includes Credits

    This course is best for beginners in the role of Database Curator who will be responsible for the maintenance of resource databases.

    Resource Specialists in Information and Referral (I&R) programs create and maintain community databases that help bring people and services together. This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for the maintenance of resource databases. The course provides an overview of the activities of a Resource Specialist and an insight into some of the challenges of their position. Although they sometimes have different titles in different agencies, there are two main categories of staff within I&R organizations: I&R Specialists who work directly with inquirers, and Resource Specialists who provide the information needed by the I&R Specialists and other community partners. This course is primarily for Resource Specialists. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

  • Resource Database: Style

    Contains 3 Component(s), Includes Credits

    This course is best for the beginner in the role of Database Curator and who wants to understand the structure of I&R database records and the data elements within that structure.

    It is vital to be able to convey information that is clear, concise, consistent, and relevant. This ability is one of the most critical skills required by Resource Specialists who are responsible for the maintenance of human services databases in accordance with the AIRS Standards and Quality Indicators for Professional Information and Referral (I&R). This interactive course covers the structure of I&R database records and the data elements within that structure. It outlines the style considerations for many of those elements, while focusing on 2 of the most important yet challenging tasks confronted by a Resource Specialist: naming organizations and writing good service descriptions. The course was developed by AIRS staff member, Clive Jones, a former President of InformCanada who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The AIRS I&R Training Manual (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

  • Resource Database: Introduction to Taxonomy and Indexing

    Contains 3 Component(s), Includes Credits

    This course is best for beginners who are fulfilling a Database Curator role and who want to understand the structure of the Taxonomy and the terms themselves, the different types of Taxonomy terms, and the principles of quality indexing that facilitate information retrieval.

    Although they sometimes have different titles in different agencies, within Information and Referral (I&R) organizations, there are two main categories of staff: (1) I&R Specialists who work directly with clients, and (2) Resource Specialists who provide the information needed by the I&R Specialists and other community partners. Both use the AIRS/211 LA County Taxonomy. The Resource Specialists use it to index database records while I&R Specialists use it to retrieve database records in order to find accurate referrals for clients. The Taxonomy consists of over 10,000 fully-defined terms covering all aspects of human services. This interactive course outlines the structure of the Taxonomy and the terms themselves, the different types of Taxonomy terms, and the principles of quality indexing that facilitate information retrieval. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program in addition to assisting with national I&R training and standards development. It was adapted from material within the AIRS I&R Training Manual. AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

  • Resource Database: Maintenance

    Contains 9 Component(s), Includes Credits

    This course is best for beginners who are fulfilling the role of Database Curators who want to understand more the resource database maintenance process, including ways of handling agencies that are not responsive to requests for information.

    An Information and Referral (I&R) resource database that describes the available programs and services needed by a community must be accurate, not just at the moment it is collected but as far as possible, at all subsequent moments. It must also be responsive to the creation of new programs and the closure of existing ones. Database maintenance is a standards-driven requirement for I&R services. This course describes the resource database maintenance process, including ways of handling agencies that are not responsive to requests for information. It outlines activities that help I&R services keep up-to-date on changes in the various sectors of health and human services, and stresses the importance of database security. This course is primarily for I&R Resource Specialists and managers. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.