Confidence in Any Weather: Saying No and Managing Difficult Calls

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Lacey Hanson

ADRC Program and Technical Specialist; Oregon Aging & Disability Resource Connection

Lacey Hanson is System Subadministrator and I&R/Resource Program Lead for ADRC of Oregon, Portland. She started her I&R career with 211info of Oregon in 2009. She is frequent presenter at AIRS Conferences and the Affiliate Chair for Northwest AIRS. Being an I&R Specialist was the hardest job Lacey ever had and now she loves helping to train and support other I&R specialists so that they can be confident and impactful stewards to their communities.In her free time, Lacey is a metalsmith, making jewelry, knives and small sculpture. She loves 90s and independent hip hop music and all of her dreams are sleepovers.

Ciara Doyle

211info, Portland, Oregon

Ciara is the Director of Contact Center and Programs for 211info, which serves all of Oregon and 4 counties in Southwest Washington. She has worked with 211info for 7 years, and started out as a Community Information Specialist providing I&R to community members. She has both a Master's and a Bachelor's in Social Work. She is passionate about community organizing and systems change with a focus on equity. Prior to joining 211info in 2012, she worked in youth services and reproductive health organizations. Her interests include backpacking, travel, the internet, and Jack Russell Terrier rescue.