CRS Onboarding Package 1 - Beginner Basic

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This package covers the essentials for those who are new to the I&R world and beginning the understand what it means to be a Community Resource Specialist. This package includes an introduction to information and referral and the information and referral process, confidentiality, an overview of using the resource database to retrieve referrals, as well as ethics, values and self-care. Please take the courses in the prescribed order. The package includes a 10% discount over purchasing the courses separately.

  • I&R Basics: Introduction to Information & Referral

    Contains 18 Component(s), Includes Credits

    Information and Referral (or just plain “I&R”) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will learn some of the background on what that really means. This course is meant as a guide for new staff of an information and referral (I&R) service. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services.

    This course includes an introduction to the AIRS Standards and an overview of the various ways in which I&R services operate (it is appropriate for experienced I&R practitioners).

    This course is designed for anyone filling any role in any I&R organization!

    When you have successfully completed this course, you will be able to:

    • Explain the nature of I&R
    • Identify the variety of roles performed by an I&R for individuals, families and communities
    • Describe the importance of the AIRS Standards
  • Service Delivery: The Information and Referral Process

    Contains 13 Component(s), Includes Credits

    This course is for beginners new staff at Information & Referral (I&R) organizations who want to understand the I&R process and the communication techniques required to assist in that process. ​

    This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for handling I&R inquiries, for the supervisors who oversee this essential work, and for the existing staff needling to reacquaint themselves with key principles. The content provides and overview of the activities of an I&R Specialist, a detailed analysis of the I&R process and the communication techniques required to assist in that process. 

    It also represents a useful preparation for more experienced staff who are preparing for an AIRS CRS or CRS - DC examination. 

  • Service Delivery: Confidentiality in Information and Referral Services

    Contains 13 Component(s), Includes Credits

    This course is best for beginners in a Community Resource Specialist role who want to understand more about all aspects of client and confidentiality within an Information & Referral (I&R) environment, including those circumstances when confidentiality must be overridden.

    Learning Concepts and Objectives:

    • To describe the role of I&R in a crisis situation
    • To outline the types of crises that are encountered in an I&R service
    • To assess the nature of a crisis
    • To identify techniques for defusing and handling a crisis
    • To describe the components of a crisis intervention model
    • To define the basis elements of a suicide risk assessment

  • Service Delivery: Using the Resource Database for I&R Referrals

    Contains 10 Component(s), Includes Credits

    A resource database is a computerized body of information about community resources maintained by an I&R service. The resource database should include what you need to know about community, social, and health organizations to make good referrals, by answering basic questions such as: What does the agency do? Who does it serve? When and how can people apply? What documents might an applicant need to produce? Who provides the service?

    A resource database is a computerized body of information about community resources maintained by the I&R service. The resource database should include what you need to know about community, social, and health organizations to make good referrals, by answering basic questions such as: What does the agency do? Who does it serve? When and how can people apply? What documents might an applicant need to produce? Who provides the service? This course will help Community Resources Specialists understand the basics of, and the strategies behind, effective database searches.

  • I&R Basics: Ethics, Values and Self-Care

    Contains 12 Component(s), Includes Credits

    This course will help you understand how ethics play a part in the provision of I&R services in your organization and in your community. Along with exploring your own value system, this course discusses the nature and implications of stress, stress management and self-care, and setting healthy boundaries and expectations within I&R.

    This course will help you understand how ethics play a part in the provision of I&R services in your organization and in your community. Along with exploring your own value system, this course discusses the nature and implications of stress, stress management and self-care, and setting healthy boundaries and expectations within I&R.