Kimberly Curnan is the Contact Center Workforce Manager at 211 TBC. She has been with the agency for 9 ½ years, and started at 211 answering crisis calls. Over the years, she was promoted to leadership positions before finally becoming the Contact Center Manager in 2015. In 2017, she was certified as a National ASIST Trainer and facilitates the Applied Suicide Intervention Skills Training for 211 staff as well as MacDill AFB military staff and community partners. Kimberly graduated from University of South Florida in 2008 with a B.A. in Sociology.

Sara Tribe Clark is the Director of the Eldercare Locator within USAging. In this role, Sara oversees the operation of the Eldercare Locator Call Center, ensuring the responsive connection of people to community resources. Sara has nearly 20 years of experience in aging and disability services. Before joining USAging, she helped build the District of Columbia’s Aging and Disability Resource Center; was Director of the National Information and Referral Support Center at the ADvancing States; and spent 8+ years working within the aging and disability networks in Massachusetts. Sara’s time outside of work is spent on the other end of the age spectrum with a 3-year-old son and a 1-year-old daughter.

Ken Thompson is currently the Training and Technical Assistance Coordinator for the National Aging and Disability Transportation Center. He supports the NADTC by providing technical assistance, training and information to customers on a variety of issues including accessible transportation, the ADA, veterans' issues, building partnerships, and service planning. He responds to customers seeking information on a variety of issues related to accessible transportation. His over twenty years' experience working in human services includes managing a human service transportation system that followed a U.S. Navy stint working in aviation. Ken holds a Masters in Public Affairs and B.A. from Hood College in Maryland. He has completed the ADA Coordinator's Training Certification Program, University of Missouri College of Human Environmental Sciences and is a Community Resource Specialist (CRS).

Heather Edmonds is the Program Associate for the National Aging and Disability Transportation Center (NADTC) in USAging. Heather has more than 10 years in information and referral working with various agencies within the U.S. Department of Health and Human Services. Heather holds Master of Science in Community Health from Towson University and is CRS-A/D certified. In addition, she provides technical assistance to transportation professionals on accessible transportation addressing the needs of older adults and people with disabilities and grants management support. She enjoys exercising, live music, and spending time with family and friends in her spare time.

Casey Harvey began her work as an Information Referral Specialist with the 211 Texas Helpline through the United Way of Greater Houston during the pandemic of 2020. Before relocating to Texas, Casey worked for a variety of charitable organizations in the state of Hawaii. She served a year with Aloha United Way 211 and worked for over 2 years helping the homeless and those with mental illness connect with programs that offered help and solutions. Casey has fought hard to return to work after 9 years on disability. To help raise suicide awareness, she presented her personal story at the Out of Darkness Suicide Awareness Walk two years in a row. During her downtime, you can find Casey playing fetch with her cat – Mr. Fred Rogers, painting and working towards earning her associate degree in communication.

Nancy Weatherall is a Certified Resources Specialist in Aging and Disabilities, who joined 211 Texas United Way of Greater Houston in 2019. She serves as the Liaison between the United Way and partnering senior service agencies. Prior to moving to Texas, Nancy worked for over 6 years as an Information Referral Specialist at Delaware 211, a United Way helpline. She became a Child Development Specialist under the Help Me Grow program and advocated for parents as a Family Support Provider through Champions for Children’s Mental Health. Although her degree is in multimedia design, Nancy has spent over a decade working in social services. She is passionate about helping others, particularly older adults and those with disabilities. Nancy is a native Spanish speaker, fluent in both English and Spanish. When she is not working, she enjoys spending time with her family who originated from Uruguay, her children, and her local friends.

Shondria Criss is a Certified Information and Referral Specialist and has worked at the United Way of Greater Houston for the past 6 years. Shondria has experience in crisis intervention, disaster recovery, human services, community investment and community resources. She holds an associate degree in Human Service Technology and is a certified Chemical Dependency Counselor.