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Effective Remote Training and Team Management


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Did you know that 87% of new employees are not fully committed to a new job for at least the first six months? Employees report ineffective training, unclear guidelines about job responsibilities, lack of interaction or attention from co-workers and management, as primary reasons for leaving an organization. This process can be more frustrating when you introduce new hires to a remote onboarding process.  

Within our organization, Community Legal Services of Mid-Florida, we worked tirelessly to ensure that we did not compromise new hire experience while working remotely during the pandemic. This was accomplished by studying our existing onboarding program experience and discovering ways to integrate new technologies and procedures to ensure that our attorneys, staff, and interns were properly trained. Throughout the forced time away form our office,  we learned how to engage new hires differently and increased overall satisfaction. 

During this session, participants will take away strategies concerning the following objectives

  • Fostering effective interaction between remote staff 
  • Establishing clear guidelines and expectations for job expectations remotely 
  • Avoiding common pitfalls for onboarding  
  • Building best practices for onboarding for your organization  
  • Leveraging feedback from current and former staff 

Monique Keels

Manager of the Advice and Brief Services Helpline

Community Legal Services of Mid-Florida , Orlando, Florida


Monique Keels is a Manager of the Advice and Brief Services Helpline for Community Legal Services of Mid-Florida. Her experience includes overseeing effective service delivery of legal services within a twelve county coverage area concerning different legal matters on the Legal Helpline. My role is to enrich, equip, and empower front line Helpline Attorneys to to handle client legal needs. My past experience also includes projects concerning call flow management, and delivery of legal services through the use of AI technology ( chatbots). In her free time, she loves to mentor young ladies through her local ministry, and assist as a Volunteer Hearing Officer for Teen Court.

Saasha Williams

Staff Attorney, Helpline Team Leader

Community Legal Services of Mid-Florida , Orlando, Florida

Saasha was born in Los Angeles, California but is a Florida resident at heart growing up in  Volusia county and graduating from Pine Ridge  High School. Following graduation, she  attended Stetson University as one of the first  recipients of the Gates Millennium Scholarship.  Saasha graduated in the top of her class with a  Bachelor’s in Communication Studies. Following undergrad Saasha attended Florida  Agricultural and Mechanical University College of Law, graduating in 2010 and hitting the  ground running in the legal field. Saasha  began her career working for the State of  Florida as both a prosecutor and attorney for  the Florida Department of Children and  Families. Following her time with the State  Saasha went into the private sector practicing  in a variety of areas of law, with family law as  her primary focus. Throughout her career she  has focused on being both a litigator and an  educator, dedicating her career to social  service and community activism.

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CLICK HERE TO VIEW - Effective Remote Training and Team Management
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes 87% of new employees are not fully committed to a new job for at least the first six months. Employees report that ineffective training, unclear guidelines about job responsibilities, lack of interaction or attention from co-workers and management, are primary reasons for leaving an agency. It is important to realize that the onboarding process is ongoing and does not just conclude at the end of the first week. Some reports state that the average onboarding may take months. These difficulties and challenges are compounded in a remote environment. This was the case for Community Legal Services of Mid-Florida. When new hires came aboard throughout the course of the pandemic, we confronted this task of remote onboarding head-on. Our goal was to create expectations but not compromise new hire experience while working remotely. Most notably, we created and revitalized our onboarding program by integrating new technologies and procedures to ensure that our attorneys, staff, and interns, were properly trained. Through an 11-month process, we learned how to engage new hires differently and increase overall satisfaction.
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Post Session Quiz
10 Questions  |  3 attempts  |  8/11 points to pass
10 Questions  |  3 attempts  |  8/11 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
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Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available
You must register to access.