Envision Baltimore 2022

5 (4 votes)

  • Register
    • Canadian - $100
    • Commercial Associate/Consultant Associate - $150
    • Iowa211 - $100
    • Arkansas211 - $100
    • Chicago211 - $100
    • Gold - $100
    • Individual - $100
    • Military - $100
    • Non-Member - $200
    • Platinum - $100
    • Silver - $100
    • Subscriber - $100
    • 211Brevard - $100
    • 211Broward - $100
    • 211MRCPL - $100
    • 211PBTC - $100
    • Atlanta211 - $100
    • AUW 211 - $100
    • bc211 - $100
    • Cleveland211 - $100
    • Connect MatSu - $100
    • DRCOG - $100
    • DupageCo - $100
    • Epilepsy Foundation - $100
    • GTCUW - $100
    • HFUW211 - $100
    • Inland SoCal 211 - $100
    • Massachusetts Rehabilitation Commission - $100
    • Michigan 211 - $100
    • NC211 - $100
    • Ontario 211 - $100
    • UnitedWaySWPA - $100
    • UWCalifornia - $100
    • UWMidlands211 - $100
    • VA 211 - $100
    • Washington211 - $100
    • Washington DSHS - $100
    • Wyoming211 - $100

The Alliance of Information and Referral Systems (AIRS) staff and Board invite you to attend the 44th annual AIRS In-Person Conference in Baltimore, Maryland October 17th, 18th, and 19th 2022.

The AIRS Conference is the Premier Event for providers of community navigation services from multiple sectors. If your organization helps connect people to community services, then this is the place for you to be. This package contains pre-recorded sessions from this event. 

 

Search by Category
Search by Format
Sort By
  • Contains 1 Component(s)

    "Wouldn’t Life Be Much Better If We All Spoke At A Whisper Like Janet Jackson? No, seriously." - King Sukii, Associate Editor at Globalgrind, Posted July 6, 2018. Tone of voice is very important. Community Resource Specialist may answer over 100 calls a day. Every person who calls has a unique situation, most of the calls are pleasant but we all have had the "difficult caller." In this session, you will learn that a lower tone of voice is one of the most effective ways to express empathy. We will discuss techniques for calming a client who is indignant or extremely emotional. You will find your tone of voice that is appropriate to address difficult callers.

  • Contains 1 Component(s)

    Developing healthy workplaces takes intentionality and attention. As I&R specialists and leaders, creating a healthy work environment is a necessity for quality assurance, caller experience and employee well-being. There are a multitude of ways we can implement healthy work environments. One way is to decrease "sliming" and increase compassionate leadership skills. In this presentation we will explore the idea of "sliming" and offer a tool to decrease compassion fatigue, burnout, and secondary trauma within our call centers and beyond.

  • Contains 1 Component(s)

    In this presentation, we will demonstrate specific examples of situations where participants will integrate universal design concepts within all outreach and communication efforts. WHO: We’ll talk about content access needs along a spectrum of permanent, temporary, and situational disabilities. WHY: We’ll talk about the legal responsibilities of organizations identified by the Americans with Disabilities Act, Section 508, and the Accessible Canada Act. WHAT: We’ll talk about how organizations can make their content accessible in the development or adoption of Websites and Social Media, Documents and Referrals; Meetings and Presentations; Software. HOW: We’ll talk about resources and further trainings on addressing the accessibility needs of the previously identified content.

  • Product not yet rated Contains 1 Component(s)

    Veterans with police involvement, criminal charges, or incarceration are at increased risk for homelessness, overdose and suicide. The VA has two programs that partner with justice systems to reduce risk and improve outcomes for those Veterans and their communities. This workshop will describe the missions, methods, and partnerships of those programs, as well as specific treatment options available to justice involved Veterans. Professionals who provide I&R to Veterans will learn how and when these programs can help, and how to refer Veterans to them in their communities.

  • Contains 1 Component(s)

    Community engagement works best where it is an ongoing cumulative process enabling relationships and trust to build and strengthen over time. With COVID, we could not do the engagement as we typically had in the past. As communities come out of the PHE, we, as outreach and engagement workers, need to think creatively and outside of the box to continuously engage the community and bring new ideas to the table.

  • Product not yet rated Contains 1 Component(s)

    You've heard that advocacy on government policies impacting I&R programs is important, and you want to try it out. But, what can you actually do to influence policy? This session will discuss ways you can work with your federal, state and local lawmakers, provide tips on how to do that, and update you on some current events you might want to try to influence. Attendees will leave the session with some practical advice and action steps.

  • Contains 1 Component(s)

    Being “person-centered” and embedding “person-centered” practices is one of the latest initiatives in the No Wrong Door and Information and Referral System. What does this mean to you and the work that you do? This workshop will give an introduction and overview of person-centered thinking and provide some tips and tools that can be used in our everyday practices with the people we work with in our offices as well as in our communities.

  • Product not yet rated Contains 1 Component(s)

    Every workshop we have attended about difficult calls addresses the curation of those individuals we find difficult. However, with all the knowledge shared, difficult calls persist. This workshop will address the one component of the difficult call we can control - us. Accepting that there is no way to ensure difficult calls will never happen, this introspective look into how we view our work will empower us to be able to assertively address our behaviors, reactions, and emotions in a way that will mitigate the impact of difficult calls have on our agencies and us.

  • Contains 1 Component(s)

    Are you wondering how to use your platform as an I&R professional to advance Diversity, Equity, and Inclusion (DEI) work in your organization or community? One valuable Equity resource is already in your hands. I&R data holds so much promise and can shape and contribute to DEI work in ways that might surprise you. In this session we'll talk about the potential of the data you already collect, and present some techniques and tools to activate it. We will provide hands-on training for how to ask Equity Questions, and what data elements you need to answer them. We will also review some free and low-cost tools that make it easy to bring your Equity Data to life!

  • Contains 1 Component(s)

    Increasingly, Information, Referral, and Assistance programs are asked for answers to address transportation requests that meet the needs of older adults and individuals with disabilities. In cases where community transportation is inadequate, many I/R&A specialists are challenged with providing transportation options to their callers. When transportation options are available, consumers are challenged with not being able to find out about these options or who to call for information. A recent NADTC poll reported that there is rarely a single “go-to” source for transportation information, but often I&R/A specialists are heavily relied upon to provide the most up to date information about the mobility options available in their communities. This session is for I/R&A professionals who may be struggling to assist an increasing number of older adults and individuals with disabilities with finding transportation, who are challenged to identify community transportation resources, and/or who are not sure who in the community has transportation knowledge and can offer assistance. Attend this session to hear success stories from a local program that through mobility management and community engagement is helping connect older adults and people with disabilities to ride options and is discussing how mobility counseling and supportive services interface with both I&R/A and transportation providers.