Envision Baltimore 2022

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    • Non-Member - $100
    • Individual Member - Free!
    • Silver Member - Free!
    • Gold Member - Free!
    • Platinum Member - Free!
    • Inform Canada Individual - Free!
    • Inform Canada Organization - Free!
    • Commercial Associate - Free!
    • Free Access - Free!

The Alliance of Information and Referral Systems (AIRS) staff and Board invite you to attend the 44th annual AIRS In-Person Conference in Baltimore, Maryland October 17th, 18th, and 19th 2022.

The AIRS Conference is the Premier Event for providers of community navigation services from multiple sectors. If your organization helps connect people to community services, then this is the place for you to be. This package contains pre-recorded sessions from this event. 

 

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  • Contains 2 Component(s), Includes Credits

    The ultimate purpose of the session is to share and expand upon tools and techniques for use in training and Quality Assurance Review of database entries (including the “Hot Topic” of “Writing Good Descriptions”). The session will also provide suggestions for ways to inject some levity in both training and QA (in areas of responsibility that can be as dry as the Sahara) while still accomplishing the serious and essential tasks of teaching AIRS Standards & the importance of Style Guide compliance, and the critical work of assessing extant records. The session will offer practical strategies and customizable multi-purpose tools for QA Review of database records, including a randomizer tool to select records for review. The presenter will share exercises and objective scoring rubrics that can be used both for training new staff and to judge the compliance of records with the local Style Guide and AIRS Standards. These items will be available “to go” for those interested in taking them home (as pets) to tinker with and (inflict upon...or) deploy in their organizations.

  • Contains 2 Component(s), Includes Credits

    "Wouldn’t Life Be Much Better If We All Spoke At A Whisper Like Janet Jackson? No, seriously." - King Sukii, Associate Editor at Globalgrind, Posted July 6, 2018. Tone of voice is very important. Community Resource Specialist may answer over 100 calls a day. Every person who calls has a unique situation, most of the calls are pleasant but we all have had the "difficult caller." In this session, you will learn that a lower tone of voice is one of the most effective ways to express empathy. We will discuss techniques for calming a client who is indignant or extremely emotional. You will find your tone of voice that is appropriate to address difficult callers.

  • Contains 2 Component(s), Includes Credits

    Developing healthy workplaces takes intentionality and attention. As I&R specialists and leaders, creating a healthy work environment is a necessity for quality assurance, caller experience and employee well-being. There are a multitude of ways we can implement healthy work environments. One way is to decrease "sliming" and increase compassionate leadership skills. In this presentation we will explore the idea of "sliming" and offer a tool to decrease compassion fatigue, burnout, and secondary trauma within our call centers and beyond.

  • Contains 2 Component(s), Includes Credits

    According to the most recent traffic safety data released by NHTSA, individuals aged 65 and older make up 21% of all licensed drivers in 2020, 13% of drivers involved in fatal traffic crashes, and 17% of all traffic fatalities. Furthermore, the Clinical Guide to Assessing and Counseling Older Drivers indicates that due to age-related vulnerabilities, older drivers are more likely to be injured or killed in motor vehicle crashes. The US Census states that older adults are the fastest growing age group in the US population. As the number of older Americans continues to rise and the transportation community works towards a future with zero roadway fatalities and serious injuries, older drivers have access to traffic safety resources and information is increasingly important. The Clearinghouse for Older Road User Safety (ChORUS), funded by NHTSA, provides useful information help older drivers address traffic safety issues. During this session, learn about tools and resources available to ensure that you and those you serve and support are integrating older driver safety into ongoing programs and activities.

  • Contains 2 Component(s), Includes Credits

    In this presentation, we will demonstrate specific examples of situations where participants will integrate universal design concepts within all outreach and communication efforts. WHO: We’ll talk about content access needs along a spectrum of permanent, temporary, and situational disabilities. WHY: We’ll talk about the legal responsibilities of organizations identified by the Americans with Disabilities Act, Section 508, and the Accessible Canada Act. WHAT: We’ll talk about how organizations can make their content accessible in the development or adoption of Websites and Social Media, Documents and Referrals; Meetings and Presentations; Software. HOW: We’ll talk about resources and further trainings on addressing the accessibility needs of the previously identified content.

  • Contains 2 Component(s), Includes Credits

    Veterans with police involvement, criminal charges, or incarceration are at increased risk for homelessness, overdose and suicide. The VA has two programs that partner with justice systems to reduce risk and improve outcomes for those Veterans and their communities. This workshop will describe the missions, methods, and partnerships of those programs, as well as specific treatment options available to justice involved Veterans. Professionals who provide I&R to Veterans will learn how and when these programs can help, and how to refer Veterans to them in their communities.

  • Contains 2 Component(s), Includes Credits

    Community engagement works best where it is an ongoing cumulative process enabling relationships and trust to build and strengthen over time. With COVID, we could not do the engagement as we typically had in the past. As communities come out of the PHE, we, as outreach and engagement workers, need to think creatively and outside of the box to continuously engage the community and bring new ideas to the table.

  • Contains 2 Component(s), Includes Credits

    This presentation will cover our specialized directories, and the collaborative process 211/LIFE LINE and the Latino Health Coalition had to arrive at the fields we collect. Additionally, this will cover the importance of implementing these simple changes to a 211’s validation process and how it positively impacts specialized directories. We will also discuss how this work has grown to include other communities through partnerships with healthcare organizations.

  • Contains 2 Component(s), Includes Credits

    You've heard that advocacy on government policies impacting I&R programs is important, and you want to try it out. But, what can you actually do to influence policy? This session will discuss ways you can work with your federal, state and local lawmakers, provide tips on how to do that, and update you on some current events you might want to try to influence. Attendees will leave the session with some practical advice and action steps.

  • Contains 2 Component(s), Includes Credits

    Being “person-centered” and embedding “person-centered” practices is one of the latest initiatives in the No Wrong Door and Information and Referral System. What does this mean to you and the work that you do? This workshop will give an introduction and overview of person-centered thinking and provide some tips and tools that can be used in our everyday practices with the people we work with in our offices as well as in our communities.