Envision I&R- Day Three Only (May 14th, 2021)

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  • Register
    • Early bird pricing available!
    • Gold/Silver/Individual - $40
    • 211MRCPL - $40
    • DupageCo - $40
    • Subscriber - $40
    • Commercial Associate/Consultant Associate - $40
    • Washington DSHS - $40
    • GTCUW - $40
    • 211PBTC - $40
    • 211Broward - $40
    • 211Brevard - $40
    • Platinum/Canadian/Military - $40
    • Non-Member - $100
    • Regular Price after 04/09/2021 11:55 PM
    • Gold/Silver/Individual - $60
    • 211MRCPL - $60
    • DupageCo - $60
    • Subscriber - $60
    • Commercial Associate/Consultant Associate - $60
    • Washington DSHS - $60
    • GTCUW - $60
    • 211PBTC - $60
    • 211Broward - $60
    • 211Brevard - $60
    • Platinum/Canadian/Military - $60
    • Non-Member - $80

Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time. This registration is for Friday May 14th only. 

  • Friday Keynote: Leadership Starts With You: Becoming Your Business's Emotional Regulator

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 11:00 AM (EDT)

    The focus of this 1 hour keynote presentation is to inspire leaders to understand the critical role they play in the health and well-being of their organization in a way that they may have never considered. That they are indeed the "emotional regulator" for their teams and staff, helping ground the organization itself and the individuals working in it. They will be invited to view their organization through the lens of neuroscience and nervous system regulation, as they learn about the brain, stress, and the impact their own nervous system activation has on others and even on the growth of the organization. Most importantly, they will be inspired as they learn about self care, the management of their own internal states, their ability to regulate other's emotions and how to help the organization stay steady. The result of this powerful keynote presentation is a deeper awareness of what self care for themselves and their staff really is and ultimately, what it means to be a leader.

    The focus of this 1 hour keynote presentation is to inspire leaders to understand the critical role they play in the health and well-being of their organization in a way that they may have never considered.  That they are indeed the "emotional regulator" for their teams and staff, helping ground the organization itself and the individuals working in it.  They will be invited to view their organization through the lens of neuroscience and nervous system regulation, as they learn about the brain, stress, and the impact their own nervous system activation has on others and even on the growth of the organization.  Most importantly, they will be inspired as they learn about self care, the management of their own internal states, their ability to regulate other's emotions and how to help the organization stay steady.  The result of this powerful keynote presentation is a deeper awareness of what self care for themselves and their staff really is and ultimately, what it means to be a leader. 

    Lisa Dion

    Founder

    Lisa Dion

    Lisa is an international teacher, clinical supervisor, author, coach and entrepreneur. She is a Licensed Professional Counselor, Registered Play Therapy Supervisor and is at the cutting edge of her field creating new and innovative models of therapy with children and adults.She is the founder and President of the Synergetic Play Therapy Institute and the creator of Synergetic Play Therapy. She is also a Certified Gestalt Therapist, Parent Educator, Level II EMDR Practitioner and Master Certified Facilitator of the Demartini Method.In her private practice, she works with clients of all ages from around the world on a full spectrum of issues. In addition to her clinical work, she has also launched multiple for-profit and non-profit businesses and is a business consultant to various organizations worldwide.

  • Better Together; Team Based Interventions for Burn-Out and Stress

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 2:00 PM (EDT)

    Does your Call-Center Team show signs of being overwhelmed and burned-out from managing the stress of the pandemic while also working with the stress of high call-volume and high-emotion callers? This session will help you identify the signs and symptoms that indicate a team-based intervention could be implemented to support your workers. You will learn about an innovative team check-in model that was successfully used for team support during the early phase of the COVID-19 pandemic by a 211 Call-Center. This group-based model was designed to support telephone crisis workers well-being and promote workplace wellness, positive coping, and team support.

    Does your Call-Center Team show signs of being overwhelmed and burned-out from managing the stress of the pandemic while also working with the stress of high call-volume and high-emotion callers? This session will help you identify the signs and symptoms that indicate a team-based intervention could be implemented  to support your workers. You will learn about an innovative team check-in model that was successfully used for team support during the early phase of the COVID-19 pandemic by a 211 Call-Center. This group-based model was designed to support telephone crisis workers well-being and promote workplace wellness, positive coping, and team support.

    Objectives:

    • Identify the emotional, behavioral, psychological "signs and symptoms" that indicate a team-based support program may be helpful for your workers.
    • Learn about the "Check-In Group" model and the steps to set-up a team-based program in collaboration with community partners.
    • Understand the significance of the 4-Question Check-In Model to managing negative emotions, anchoring positive emotion, and mindfulness with coping and supportive team behavior.
  • Relationship Focused Metrics - A Different Measure of Success

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 12:30 PM (EDT)

    How do you measure success when a community member’s needs go beyond a one-time call or single referral or when you value a relationship over turnaround time and patient outcomes over speed in answering the phone? This session highlights the unique factors that contribute to measurements of a successful information and referral interaction outside the normal parameters of a call center environment. Our team measures success by the persistence of positive interactions and timely follow ups with information and referral that is specialized for the needs of a person living with cystic fibrosis, their families and healthcare providers.

    How do you measure success when a community member’s needs go beyond a one-time call or single referral or when you value a relationship over turnaround time and patient outcomes over speed in answering the phone? This session highlights the unique factors that contribute to measurements of a successful information and referral interaction outside the normal parameters of a call center environment. Our team measures success by the persistence of positive interactions and timely follow ups with information and referral that is specialized for the needs of a person living with cystic fibrosis, their families and healthcare providers.

    Objectives:

    • Describe relationship focused metrics
    • Utilize skills associated with exceptional customer service
    • Define relationship driven case management
    • Identify unique I&R needs for those with chronic illnesses
  • Taking Text To The Max- Effective Best Practices in I&R

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 2:00 PM (EDT)

    It’s proven that texting is the fastest and most efficient way to reach your community. Whether you are looking to spread the word to increase campaign engagement, enlist volunteers, solicit donations from members, or perform simple follow ups, nothing beats the ease and personal feel of a text.

    It’s proven that texting is the fastest and most efficient way to reach your community. Whether you are looking to spread the word to increase campaign engagement, enlist volunteers, solicit donations from members, or perform simple follow ups, nothing beats the ease and personal feel of a text.

    Objectives:

    • List 3 text message use cases for I&R
    • Explain why text messaging is more effective than emails or phone calls
    • Describe best practices for mass text communication
  • Maximum Interoperability- Imports, Exports, API’s and Other Superheroes

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 12:30 PM (EDT)

    Your information about community services is valuable. Shared with others, it is exponentially more so. Indeed, now we expect data will flow frictionlessly between an ever expanding network of agencies and organizations. This workshop will be an intensive primer on all methods of data exchange, key standards to understand, how to talk to partners about their data exchange needs, and how not to be taken for a ride.

    Your information about community services is valuable. Shared with others, it is exponentially more so. Indeed, now we expect data will flow frictionlessly between an ever expanding network of agencies and organizations. This workshop will be an intensive primer on all methods of data exchange, key standards to understand, how to talk to partners about their data exchange needs, and how not to be taken for a ride.

    Objectives:

    • Understand when imports, exports, APIs, and other forms of connectivity are appropriate to different use cases and expectations.
    • Be able to describe 5 key data standards and how they are used, and why each can be good or bad for your organization.
    • Learn the 7 key questions to ask as you begin a data exchange discussion so you can scope, price, and deliver results--instead of living with never ending headaches.
    • Learn about the costs that go into data exchange, and how to price the value of your information, as part of expanding exchanges of which you are a part.
    • Take away a number of documents and a slide deck to use this to inform their own work, and to share with colleagues not at the conference.

    Dr. W. Douglas Zimmerman

    Visionlink, Boulder, Colorado

    Dr. W. Douglas Zimmerman is the President and CEO of Visionlink, one of the leading providers of community services, disaster relief, and data exchange solutions. His staff deploy systems that move 100's of millions of pieces of data every week, between different systems, using different standards, different technology, and different security standards. Zimmerman is most passionate about building systems of systems, and when done well, helping leaders and stakeholders create interoperable networks of data flows that reduce workloads, and leverage better outcomes. Zimmerman hails from Colorado, loves the mountains and skiing, and is happy his two kids are finally out of college!

  • Providing Meaningful Services Across Multiple Stakeholders and Geographies

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 2:00 PM (EDT)

    Imagine if 211s and United Ways had matching service areas that nicely overlaid with county and state boundaries! In the real world, we all work together to provide meaningful and quality services across multiple stakeholders and geographies. In this session, a panel will share Minnesota’s experience bringing together United Ways and 211s from across the state to renew statewide cooperation and center on 211’s value. A 2019 statewide task force led to significant changes in 211 service delivery in MN and reinvigorated the relationship between MN 211 and local United Ways across the state. Join us to learn about what we did and what we’ve learned along the way.

    Imagine if 211s and United Ways had matching service areas that nicely overlaid with county and state boundaries! In the real world, we all work together to provide meaningful and quality services across multiple stakeholders and geographies. In this session, a panel will share Minnesota’s experience bringing together United Ways and 211s from across the state to renew statewide cooperation and center on 211’s value.

    A 2019 statewide task force led to significant changes in 211 service delivery in MN and reinvigorated the relationship between MN 211 and local United Ways across the state. Join us to learn about what we did and what we’ve learned along the way.

    Objectives:

    • Ways to approach statewide cooperation/engagement 
    • Ideas to engage United Ways within a 211 service area
    • Lessons learned from a statewide task force

    Julie Ogunleye

    Greater Twin Cities United Way 211, Minneapolis, Minnesota

    Julie Ogunleye is the 211 Sr. Program Officer at Greater Twin Cities United Way. Julie enjoys working across multiple issues and stakeholders in service of connecting people to critical resources. She studied political science and urban development at Minnesota State University, Mankato and earned a master’s degree in public administration from the University of Texas at San Antonio. Julie loves spending time with her husband and two sons, even after a year at home together! In her free time, she enjoys listening to podcasts, cooking and traveling (when that was a thing).

    James Collins

    Greater Twin Cities United Way, Minneapolis, Minnesota

    James Collins is the Director of 211 at Greater Twin Cities United Way. Seeking a career with impact, James came to the United Way with a background in strategic marketing and internal consulting experiences in strategic marketing and internal consulting roles at Ogilvy & Mather and the State of Minnesota. James earned a Bachelor of Arts in from Texas State University and a Master of Public Policy in Public and Nonprofit Leadership and an MBA in Marketing, both from the University of Minnesota. James lives in St. Paul with his husband, yellow lab and cat, named Freddie Mercury and Patsy Cline, respectively. Outside of work James enjoys biking and CrossFit.

    Larry Olness

    President/CEO

    United Way of Central Minnesota, St. Cloud, Minnesota,

    Larry Olness is the President/CEO for the United Way of Central Minnesota. Over his career, Larry has previously been involved with I&R at local, state and national levels. He’s worked to expand use of text in I&R and introduced several push programs, and has responded to disasters including fires, hurricanes and mass shooting events. In his spare time, Larry loves going to Minnesota Twins baseball games.

  • Closing Plenary

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/14/2021 at 3:30 PM (EDT)

    Innovation Awards and some special surprise guests!

    Innovation Awards and some special surprise guests!