Exploring Text I&R: From Tier 1 Two-Way SMS to Community Push Programs, and Best Practice API Integration

  • Registration Closed
Components visible upon registration.

Melissa McCoy

United Way of Central Iowa, Des Moines, Iowa

Melissa McCoy has served in key leadership roles with 2-1-1 for the past 13 years. She is currently the Director of 2-1-1 with United Way of Central Iowa. Prior to 2-1-1 transitioning under United Way in 2016, Melissa was the 2-1-1 program manager at the American Red Cross in Central Iowa. As the current 2-1-1 director, Melissa provides strategic planning for a comprehensive information and referral program serving more than 30,000 Central Iowans annually. In this role she is also responsible for the day-to-day operation of this critical 24/7 service. Melissa served as a government liaison at the State Emergency Operations Center during the Parkersburg tornado and many other events, as requested. Her knowledge and background of critical community resources and the strategic delivery of a comprehensive information and referral program has proven to be an invaluable asset across the central Iowa region, the state and nationally. Melissa's passion is providing accessible, timely and reliable support to individuals and families as well as other supportive service providers across the community.

Melissa Acree

NJ 211, Cedar Knolls, New Jersey

Melissa joined the NJ 2-1-1 Partnership in January 2013 as the Staff Development and Training Manager. In this newly created position, Melissa standardized the new hire training, managed the AIRS certification process and developed SOPs for new initiatives with UWW, CDC and community agencies. She was promoted to Director of Business Development and Training, in July 2016, where her leadership ability, collaborative nature and strong interpersonal skills are being channeled with our United Way and state partners. Named to the position of executive director on May 1, 2017, she will continue the work of building relationships with existing and future stakeholders. Melissa has a Bachelor's degree in Special Education from William Paterson and a Master's degree in Applied Psychology from Stevens Institute of Technology.