In a Flash: Working with Non-Traditional Hires in a Disaster-Related Ramp-Up

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Includes a Live Event on 05/12/2021 at 3:30 PM (EDT)

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I&R services across the country have pivoted to virtual operations while also taking on new programs. At Greater Twin Cities United Way 211, this included hiring, training, managing, and coaching more than 30 temporary staff for a new state housing program -- all in a virtual world. In less than two months, we created and launched a program in partnership with our state housing agency to disperse funds for rent, utilities and other bills to prevent homelessness. In this session, presenters will share the insights they learned from working with a large group of non-traditional hires during a disaster-related ramp-up, and help participants learn how to address some of the challenges with onboarding, training and coaching that can arise in these situations.

Objectives:

Identify the pros and cons of working with different non-traditional staff pools, including temporary agency staff, United Way work program partner staff and volunteers
Identify at least three core expectations that leadership should establish before staff’s first day on the job
Describe three characteristics of staff with whom the 211 should work hard to retain, and three characteristics of staff with whom the 211 should part ways
Describe five coaching strategies for staff who are struggling in different ways

Jennifer Hill

Training and Special Projects Manager

Greater Twin Cities United Way 211, Minneapolis, Minnesota


Jennifer Hill is the Training and Special Projects Manager for 211 at Greater Twin Cities United Way. She is a CRS and a CFLE (Certified Family Life Educator) and has been with 211 for seven years, beginning as a CRS, transitioning CRS/CRS-DC hybrid, then to a Team Lead, and her current role as of July 2020. She is passionate about 211 partnerships such as the COVID Housing Assistance Program because they highlight the potential of a 211 to meet emergent needs quickly. Jennifer has a wide variety of interests when she’s not working, including cats, legacy board games, and volunteering at her church.

Julie Ogunleye

211 Sr. Program Officer

Greater Twin Cities United Way 211, Minneapolis, Minnesota


Julie Ogunleye is the 211 Sr. Program Officer at Greater Twin Cities United Way. Julie enjoys working across multiple issues and stakeholders in service of connecting people to critical resources. She studied political science and urban development at Minnesota State University, Mankato and earned a master’s degree in public administration from the University of Texas at San Antonio. Julie loves spending time with her husband and two sons, even after a year at home together! In her free time, she enjoys listening to podcasts, cooking and traveling (when that was a thing).

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In a Flash: Working with Non-Traditional Hires in a Disaster-Related Ramp-Up
05/12/2021 at 3:30 PM (EDT)   |  60 minutes
05/12/2021 at 3:30 PM (EDT)   |  60 minutes I&R services across the country have pivoted to virtual operations while also taking on new programs. At Greater Twin Cities United Way 211, this included hiring, training, managing, and coaching more than 30 temporary staff for a new state housing program -- all in a virtual world. In less than two months, we created and launched a program in partnership with our state housing agency to disperse funds for rent, utilities and other bills to prevent homelessness. In this session, presenters will share the insights they learned from working with a large group of non-traditional hires during a disaster-related ramp-up, and help participants learn how to address some of the challenges with onboarding, training and coaching that can arise in these situations.