Leaning into the “I” of I&R

Jennifer is the Accreditation Director for Inform USA, where she is honored to work with agencies as they raise the bar on their information and referral programs. Prior to that, she served as the organization's Information Management Director. Her work in I&R began answering phones part-time at her state-wide 211, and assisting with the resource database. She then moved into the Database Manager position, and ended her time having achieved 100% updated 6 years in a row, creating HelpSheets, and developing the mobile app of resources. She has a Masters in Community Counseling, a Bachelors in Social Work, and is Inform USA certified (CRS and CRS-DC). Jennifer lives on a small acreage with her husband, 2 daughters, 3 cows, 2 cats, a dog and a bearded dragon.

Laura James is the Director or Resource Strategy and Technology Integration for United Way of North Carolina. She has previously been the Resource Director for 211LA and holds both the Certified Community Resource Specialist and Database Curator certifications. She holds an MBA and Masters or Human Resources from Keller Graduate School of Management. She is a self-proclaimed resource nerd and after time spent as in the payments industry as well as corporate training, she has found her niche in the resource world, particularly in helping other people learn about tools and topics around all things resource.