Leaning into the “I” of I&R


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We talk about I&R as a matched pair, but let’s be honest, our work can spend a lot of time working on the “R”, specifically with regards to our database of community resources. In this presentation, two database curators will discuss how they have approached incorporating a focus on the “I”, and how they have included the “I” into their database to ensure a well-rounded connection to information for both staff and public users of the resource database.

Objectives:

  • History of the “I” at our 2 agencies (E-Library or HelpSheet)
  • How-to’s
  • Process for creating content
  • Process for posting the information (both internally and externally)
  • Process for annual update
  • Other examples of increasing the “I”
  • Internal reference information
  • Contract information
  • Data on usage 
  • Internal and external

Jennifer Abels

Accreditation Director

AIRS, Sioux Falls, South Dakota


Jennifer is the Database Manager at the Helpline Center located in Sioux Falls, SD. She has been with the Helpline for over 12 years, initially as a call specialist and youth volunteer coordinator. From there, she transitioned into the role of Database Specialist role and then Database Manager in 2014. She is has the AIRS credentials of CRS and CRS-DC as well as the AAS Certification (American Association of Suicidology) of Crisis Worker. Jennifer has a Master’s degree in Community Counseling, is a Licensed Professional Counselor, and a registered ASIST (Applied Suicide Intervention Skills) Trainer.  Ensuring the accuracy of information (both the content, and standardized style requirements) are fulfilling for Jennifer because she believes the details make a difference. It is exciting to see resources she has created, being utilized (even only minutes later) to support both the staff and ultimately the callers in need.  Jennifer lives on a small acreage with her husband and 2 adopted daughters. She enjoys walking, reading, and organizing things.

Laura "LJ" James

Director or Resource Strategy and Technology Integration

United Way of North Carolina, Cary, North Carolina

Laura James is the Director or Resource Strategy and Technology Integration for United Way of North Carolina. She has previously been the Resource Director for 211LA and holds both the Certified Community Resource Specialist and Database Curator certifications. She holds an MBA and Masters or Human Resources from Keller Graduate School of Management. She is a self-proclaimed resource nerd and after time spent as in the payments industry as well as corporate training, she has found her niche in the resource world, particularly in helping other people learn about tools and topics around all things resource.

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CLICK HERE TO VIEW - Leaning into the “I” of "I&R"
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes We talk about I&R as a matched pair, but let’s be honest, our work can spend a lot of time working on the R, specifically in regards to our database of community resources. In this presentation 2 CRS-DC’s will discuss how they have approached incorporating a focus on the I, and how they have included the I into their database to ensure a well rounded connection to information for both staff and public users of the resource database.
Post Session Quiz
10 Questions  |  3 attempts  |  8/10 points to pass
10 Questions  |  3 attempts  |  8/10 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available