Providing Meaningful Services across Multiple Stakeholders and Geographies

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Imagine if 211s and United Ways had matching service areas that nicely overlaid with county and state boundaries! In the real world, we all work together to provide meaningful and quality services across multiple stakeholders and geographies. In this session, a panel will share Minnesota’s experience bringing together United Ways and 211s from across the state to renew statewide cooperation and focus on the value of 211.  A 2019 statewide task force led to significant changes in 211 service delivery in Minnesota and reinvigorated the relationship between MN 211 and local United Ways across the state. Join us to learn about what we did and what we learned along the way.

Objectives:

  • Ways to approach statewide cooperation/engagement 
  • Ideas to engage United Ways within a 211 service area
  • Lessons learned from a statewide task force

Julie Ogunleye

211 Sr. Program Officer

Greater Twin Cities United Way 211, Minneapolis, Minnesota


Julie Ogunleye is the 211 Sr. Program Officer at Greater Twin Cities United Way. Julie enjoys working across multiple issues and stakeholders in service of connecting people to critical resources. She studied political science and urban development at Minnesota State University, Mankato and earned a master’s degree in public administration from the University of Texas at San Antonio. Julie loves spending time with her husband and two sons, even after a year at home together! In her free time, she enjoys listening to podcasts, cooking and traveling (when that was a thing).

James Collins

Director of 211

Greater Twin Cities United Way, Minneapolis, Minnesota


James Collins is the Director of 211 at Greater Twin Cities United Way. Seeking a career with impact, James came to the United Way with a background in strategic marketing and internal consulting experiences in strategic marketing and internal consulting roles at Ogilvy & Mather and the State of Minnesota. James earned a Bachelor of Arts in from Texas State University and a Master of Public Policy in Public and Nonprofit Leadership and an MBA in Marketing, both from the University of Minnesota. James lives in St. Paul with his husband and yellow lab named Freddie Mercury. Outside of work James enjoys biking and CrossFit.

Larry Olness

President/CEO

United Way of Central Minnesota, St. Cloud, Minnesota


Larry Olness is the President/CEO for the United Way of Central Minnesota. Over his career, Larry has previously been involved with I&R at local, state and national levels. He’s worked to expand use of text in I&R and introduced several push programs, and has responded to disasters including fires, hurricanes and mass shooting events. In his spare time, Larry loves going to Minnesota Twins baseball games.

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Providing Meaningful Services across Multiple Stakeholders and Geographies
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes Imagine if 211s and United Ways had matching service areas that nicely overlaid with county and state boundaries! In the real world, we all work together to provide meaningful and quality services across multiple stakeholders and geographies. In this session, a panel will share Minnesota’s experience bringing together United Ways and 211s from across the state to renew statewide cooperation and focus on the value of 211. A 2019 statewide task force led to significant changes in 211 service delivery in Minnesota and reinvigorated the relationship between MN 211 and local United Ways across the state. Join us to learn about what we did and what we learned along the way.
Post Session Quiz
10 Questions  |  3 attempts  |  8/10 points to pass
10 Questions  |  3 attempts  |  8/10 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available