Resilient and High Quality Communication With Your Team

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Broadening our understanding of what it means to be “trauma-informed”, we’ll apply a resilience lens to a common model of interpersonal communication, identifying resilience based strategies for overcoming psychological “noise” and ensuring that we are contributing to effective, resilient and high quality communication with our colleagues and staff.

After this session, participants will be able to:

  • Utilize the window of tolerance to determine how prepared they (and others) are for effective communication
  • Identify types of noise and its link to personal experience and potential past trauma
  • Employ strategies for minimizing the impact of psychological noise in communication efforts

Leanne Lytle

Director of Community Impact

United Way of Greater Richmond & Petersburg, Richmond, Virginia


Leanne Lytle is Director of Community Impact for United Way of Greater Richmond & Petersburg. Leanne is adept at incorporating resilience strategies into direct programming as well as her own personal and professional relationships. She also supports capacity building of other organizations through board service and consultation. Leanne serves on several local and state level boards and holds a Master of Education from Peabody College of Education at Vanderbilt University. Leanne is passionate about improving the quality and integrity of organizational leadership across sectors because of the deep impact our leadership has on outcomes for our communities, families and, most importantly, children. Leanne has lived in Baltimore, New Orleans, Long Beach (CA), Nashville and now, Richmond, VA with her Disney-obsessed husband and teenage daughter and 2 rambunctious dogs. In her free time, she enjoys being in nature and visiting new places.

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CLICK HERE TO VIEW - Resilient and High-Quality Communication with your Team
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes Broadening the framework of what it means to be trauma-informed, we will apply a resilience lens to a common model of interpersonal communication, identifying resilience-based strategies for overcoming communication ‘noise’ and ensuring that we are contributing to effective, resilient and high-quality communication with our co-workers and staff.
Post Session Quiz
10 Questions  |  3 attempts  |  9/12 points to pass
10 Questions  |  3 attempts  |  9/12 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available