Resource Database: Introduction to Taxonomy and Indexing
Although they sometimes have different titles in different agencies, within Information and Referral (I&R) organizations, there are two main categories of staff: (1) I&R Specialists who work directly with clients, and (2) Resource Specialists who provide the information needed by the I&R Specialists and other community partners. Both use the AIRS/211 LA County Taxonomy. The Resource Specialists use it to index database records while I&R Specialists use it to retrieve database records in order to find accurate referrals for clients. The Taxonomy consists of over 10,000 fully-defined terms covering all aspects of human services. This interactive course outlines the structure of the Taxonomy and the terms themselves, the different types of Taxonomy terms, and the principles of quality indexing that facilitate information retrieval. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program in addition to assisting with national I&R training and standards development. It was adapted from material within the AIRS I&R Training Manual. AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.
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