
-
Register
- Canadian - Free!
- Commercial Associate/Consultant Associate - Free!
- Gold - Free!
- Individual - Free!
- Military - Free!
- Non-Member - Free!
- Platinum - Free!
- Silver - Free!
- Subscriber - Free!
- 211Brevard - Free!
- 211Broward - Free!
- 211MRCPL - Free!
- 211PBTC - Free!
- Arkansas211 - Free!
- Atlanta211 - Free!
- AUW 211 - Free!
- bc211 - Free!
- Chicago211 - Free!
- Cleveland211 - Free!
- Connect MatSu - Free!
- DRCOG - Free!
- DupageCo - Free!
- Epilepsy Foundation - Free!
- GTCUW - Free!
- HFUW211 - Free!
- Inland SoCal 211 - Free!
- Iowa211 - Free!
- Massachusetts Rehabilitation Commission - Free!
- Michigan 211 - Free!
- NC211 - Free!
- Ontario 211 - Free!
- UnitedWaySWPA - Free!
- UWCalifornia - Free!
- UWMidlands211 - Free!
- VA 211 - Free!
- Washington211 - Free!
- Washington DSHS - Free!
- Wyoming211 - Free!
Information and Referral is about much more than providing the “I” (Information) and the “R” (Referral). It is about empowering people to help themselves both now and in future situations; while it is sometimes also about advocating for people who are not currently able to help themselves.
Empowerment and advocacy are fundamental principles of I&R.
This interactive course is for Information & Referral (I&R) Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. The course describes the nature of empowerment (helping people to help themselves) and advocacy (when people really need additional support) within the context of I&R.
This course may not be applicable to human service professionals engaged in case management activities.
Learning Objectives
When you have successfully completed this course, you will be able to:
- Define the concept of empowerment within an I&R environment.
- Describe the meaning of advocacy in I&R and identify situations in which advocacy is necessary.
Recognize the difference between individual and system advocacy and examples of each.
Key:




