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Within I&R, follow-up is the process of contacting clients in order to determine whether their needs have been met as a result of the earlier referrals provided and if not, why not. Depending on the circumstances of the situation and the client, a Community Resource Specialist may choose to follow up with the client to ensure that the primary need of the individual was met. This follow-up is not conducted for every client but is at the discretion of the specialist and/or the policies of the I&R agency.
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Part 1: Review Exercise
8 Questions | Unlimited attempts | 8/8 points to pass
8 Questions | Unlimited attempts | 8/8 points to pass
Part 2: Reasons For and Types of Follow-ups
Open to download resource.
Open to download resource.
Within I&R, follow-up is the process of contacting clients in order to determine whether their needs have been met as a result of the earlier referrals provided and if not, why not. Depending on the circumstances of the situation and the client, a community resource specialist may choose to follow-up with the client to ensure that the primary need of the individual was met. This follow-up is not conducted for every client but is at the discretion of the specialist and/or the policies of the I&R agency.
Part 2: Review Exercise
1 Question | Unlimited attempts | 8/8 points to pass
1 Question | Unlimited attempts | 8/8 points to pass
Part 3: Follow-up Outcomes
Open to download resource.
Open to download resource.
Follow-up answers the “What happened next?” aspect of an I&R inquiry. Here is one of the possibilities:
Client followed up on a referral and the need was met.
This means that following the initial call, the client contacted the relevant program or agency, and as a result of the referral, was successful in meeting their needs.
Discussion
Make 1 discussion post to continue.
Make 1 discussion post to continue.
What are some of the potential advantages and disadvantages of a Community Resource Specialist following up on their own calls as opposed to the follow-up being undertaken by another staff person?
Final Course Exam
10 Questions | Unlimited attempts | 8/10 points to pass
10 Questions | Unlimited attempts | 8/10 points to pass