Service Delivery: Follow-Up

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Within I&R, follow-up is the process of contacting clients in order to determine whether their needs have been met as a result of the earlier referrals provided and if not, why not. Depending on the circumstances of the situation and the client, a Community Resource Specialist may choose to follow up with the client to ensure that the primary need of the individual was met. This follow-up is not conducted for every client but is at the discretion of the specialist and/or the policies of the I&R agency.

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2 Questions
Part 1: What the AIRS Standards Say
Open to download resource.
Open to download resource.
Part 1: Review Exercise
8 Questions  |  Unlimited attempts  |  8/8 points to pass
8 Questions  |  Unlimited attempts  |  8/8 points to pass
Part 2: Reasons For and Types of Follow-ups
Open to download resource.
Open to download resource. Within I&R, follow-up is the process of contacting clients in order to determine whether their needs have been met as a result of the earlier referrals provided and if not, why not. Depending on the circumstances of the situation and the client, a community resource specialist may choose to follow-up with the client to ensure that the primary need of the individual was met. This follow-up is not conducted for every client but is at the discretion of the specialist and/or the policies of the I&R agency.
Part 2: Review Exercise
1 Question  |  Unlimited attempts  |  8/8 points to pass
1 Question  |  Unlimited attempts  |  8/8 points to pass
Part 3: Follow-up Outcomes
Open to download resource.
Open to download resource. Follow-up answers the “What happened next?” aspect of an I&R inquiry. Here is one of the possibilities: Client followed up on a referral and the need was met. This means that following the initial call, the client contacted the relevant program or agency, and as a result of the referral, was successful in meeting their needs.
Part 3: Review Exercise
1 Question
Discussion
Make 1 discussion post to continue.
Make 1 discussion post to continue. What are some of the potential advantages and disadvantages of a Community Resource Specialist following up on their own calls as opposed to the follow-up being undertaken by another staff person?
Final Course Exam
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
Certificate of Completion
Live Viewing: 1.00 Hour(s) of Professional Development credit and certificate available
Live Viewing: 1.00 Hour(s) of Professional Development credit and certificate available