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- Non-Member - $20
- Individual Member - $10
- Silver Member - $10
- Gold Member - $10
- Platinum Member - $10
- Inform Canada Individual - $10
- Inform Canada Organization - $10
- Commercial Associate - $10
The core of your job is to help people – to “serve” them – to provide I&R customer service.
A Community Resource Specialist may answer 100 calls in a busy day. But each of those calls is the most important call of the day for the person who makes it. The challenge is to respond to each of those 100 calls as it if was also the most important call of your day.
Depending on organizational preferences and background, the people who contact I&R services may be referred to internally as “clients”, “inquirers”, “callers” or “customers”.
This course is primarily for Community Resource Specialists.
When you have successfully completed this course, you will be able to:
- Describe the nature of “I&R customer service” and why it is important.
- Define the pivotal role attitude plays in the provision of quality I&R.
- Identify positive communication strategies.
- Outline the elements involved in opening and closing a call.
- Describe the importance of a continued commitment to improvement through ongoing training and regular supervisory feedback.
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