Service Delivery: Serving People with Mental Health Disorders

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Despite increased awareness, there remains a stigma about mental health disorders and a lack of understanding about mental health. This interactive course provides general, introductory information on the nature and types of mental health disorders, the services that are available to individuals and their families.caregivers, and how to best communicate to those clients with empathy and confidence. This course is for Community Resource Specialists and is relevant to those who are new to this role, as well as experienced team members who need a refresher. 

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Before You Begin...
4 Questions
Part 1: Nature and Types of Mental Health Disorders
Open to download resource.
Open to download resource. A mental health disorder is a mental health condition that is “abnormal” or “maladaptive” and creates distress or disability that has an adverse effect on the individual and the people coming into contact with the individual.
Part 1: Review Exercise
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass Determine whether the following statements are true or false.
Part 2: Services for Persons With Mental Health Disorders
Open to download resource.
Open to download resource.
Part 2: Review Exercise
1 Question  |  Unlimited attempts  |  8/8 points to pass
1 Question  |  Unlimited attempts  |  8/8 points to pass
Part 3: Communicating with Persons with Mental Health Disorders
Open to download resource.
Open to download resource. Sometimes you might need to ask whether a client is receiving treatment or has previously received treatment. Their presenting situation may have been caused by a failure to take their medication or a negative reaction to the medication itself. Sometimes, there may also be an opportunity to help the client reconnect with ways they have dealt with similar situations in the past.
Role Play Review
6 Questions  |  Unlimited attempts  |  14/14 points to pass
6 Questions  |  Unlimited attempts  |  14/14 points to pass Read through this scenario of a call. In the appropriate places (where indicated), choose the best response to the caller's statements.
Final Quiz - Information and Referral: Serving People with Mental Health Disorders
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
Certificate of Completion
1.50 Hour(s) of Professional Development credits  |  Certificate available
1.50 Hour(s) of Professional Development credits  |  Certificate available