Service Delivery: The Information and Referral Process
This interactive course is for new staff at Information &Referral(I&R) organizations who will be responsible for handling I&R inquiries, for the supervisors who oversee this essential work, and for the existing staff needling to reacquaint themselves with key principle. The content provides and overview of the activities of an I&R Specialist, a detailed analysis of the I&R process and the communication techniques required to assist in that process.
It also represents a useful preparation for more experienced staff who are preparing for an AIRS CRS or CRS - Database Curators examination.
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