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To Go or not to Go (Back to the Office) – That is the Question!

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While we are still deep in the turbulent times of the pandemic many employees continue to be required to work from home.   But when the pandemic ends and we are all clear to come back to the office some employees will prefer not to while others can't wait to get back.  Information and Referral services are in a unique position as a knowledge-based industry to offer a variety of flexible work arrangements.   In this presentation attendees will explore the history and current landscape of remote work to help reenvision the future of the call center workspace. 

Objectives:

In this presentation participants will be able to:

  • Implement tools and techniques to support remote work
  • Develop processes that support a distributed team (both in-office and home)
  • Identify employees that can work remotely (and those that should not)
  • Advocate for flexible work arrangements within their parent organization

Mike Lightbody MPH, CRS-A/D

Director

University of Iowa, Iowa City, Iowa


Mike Lightbody is the Director of Iowa Compass, a specialized information and referral service based out of Iowa’s University Center for Excellence on Development Disabilities at University of Iowa Healthcare. For the past 11 years, Mike has led a variety of programs through a distributed workforce utilizing the latest advances in online content, team management and telecommunications. He currently lives in Ohio with his wife Emily and their two dogs Fitzgerald and Freya where he continues to run weekly Dungeons and Dragons events with his friends from around the country.

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CLICK HERE TO VIEW - To Go or not to Go (Back to the Office) – That is the Question!
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes While we are still deep in the turbulent times of the pandemic many employees are enjoying the freedom and benefits of working from home. But when the pandemic ends and we are all clear to come back to the office, many employees will prefer not to. In this presentation I will go over the practices you need to have in place to be able to support (or not support) that decision to go from an employee that works from home to a full time remote worker.
You must register to access.
Post Session Quiz
10 Questions  |  3 attempts  |  9/12 points to pass
10 Questions  |  3 attempts  |  9/12 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
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Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available
You must register to access.