Trauma-informed Communication

4.67 (27 votes)

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(1 hour session)

What does it mean to be trauma-informed in our communication? How do we communicate in ways that acknowledge where folks are (stressed out, frustrated, in crisis, angry) and then encourage them to take a step with us toward finding solutions. We'll talk about the invisible "noise" that's present in all of our communication efforts and then discuss approaches to overcoming that noise in ourselves and our clients.

Key Takeaways:

  • Understand the relationship between communication "noise", personal experience, stress and trauma
  • Identify when you and/or a client might be outside of their Window of Tolerance
  • Learn techniques for re-engaging in successful communication

Leanne Lytle

Director of Community Impact

United Way of Greater Richmond & Petersburg, Richmond, Virginia


Leanne Lytle is Director of Community Impact for United Way of Greater Richmond & Petersburg. Leanne is adept at incorporating resilience strategies into direct programming as well as her own personal and professional relationships. She also supports capacity building of other organizations through board service and consultation. Leanne serves on several local and state level boards and holds a Master of Education from Peabody College of Education at Vanderbilt University. Leanne is passionate about improving the quality and integrity of organizational leadership across sectors because of the deep impact our leadership has on outcomes for our communities, families and, most importantly, children. Leanne has lived in Baltimore, New Orleans, Long Beach (CA), Nashville and now, Richmond, VA with her Disney-obsessed husband and teenage daughter and 2 rambunctious dogs. In her free time, she enjoys being in nature and visiting new places.

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CLICK HERE TO JOIN - Trauma-informed Communication
10/12/2021 at 2:30 PM (EDT)   |  60 minutes
10/12/2021 at 2:30 PM (EDT)   |  60 minutes (1 hour session) What does it mean to be trauma-informed in our communication? How do we communicate in ways that acknowledge where folks are (stressed out, frustrated, in crisis, angry) and then encourage them to take a step with us toward finding solutions. We'll talk about the invisible "noise" that's present in all of our communication efforts and then discuss approaches to overcoming that noise in ourselves and our clients.
Quiz
8 Questions  |  3 attempts  |  6/8 points to pass
8 Questions  |  3 attempts  |  6/8 points to pass
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available