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Using the “Community of Care” Framework to Address Compassion Fatigue and Burnout


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COVID-19 has tested us more than any other event in our recent history - and has had an impact on the way we hire, coach, and manage our teams. One year into our pandemic response, the level of compassion fatigue and burnout is high for those on the front line. In this session, we will talk about the Community of Care framework and psychological supports we put in place to ensure our teams could continue to be there for the people of Ontario long into the recovery from COVID-19.

Objectives:

  • Understand the varying mental health needs of front-line staff and their supervisors in a remote working environment, and some of the reasons staff are hesitant to reach out
  • Take away some of the key learnings and feedback from staff on our journey thus far
  • Learn how leaders can support the wellbeing of staff at all levels through example

Karen Milligan

Executive Director

Ontario 211 Services, Toronto, Ontario


Karen Milligan is the Executive Director for Ontario 211 Services in Toronto, Ontario (Canada). She previously held senior roles at United Way Ottawa in Communications and Resource Development, and began her career in the hotel and then automotive sector. Karen is an empathetic leader who is driven by finding solutions to community challenges. In her spare time, Karen enjoys spending time outdoors with family, friends and her puppies in Franktown, Ontario.

Jacky Roddy

Manager of Partnership Development

Ontario 211 Services, Toronto, Ontario


Jacky Roddy has over 40 years in the field of Information and Referral and is currently the Manager of Partnership Development for Ontario211 Services. Jacky is a Certified Community Resource Specialist with degrees in Economics, Sociology and Adult Education. Jacky regards mental health and wellness as a corner stone of a healthy community; for those we serve and for the helpers. In her spare time Jacky enjoys walking the lesser-known trails of the Niagara Peninsula.

​Dr. Taslim Alani-Verjee

Director and Founder

Silm Centre for Mental Health, Toronto, Ontario


Dr. Taslim Alani-Verjee is a Clinical Psychologist, and the Director and Founder of Silm Centre for Mental Health. She practices from a Cognitive-Behavioural orientation (e.g., CBT, DBT, and ACT). She works with adolescents and adults who are having difficulties with adjustment and/or with their mental health. Dr. Taslim and her team are currently working with our 211 staff in Ontario to support their mental health needs.

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CLICK HERE TO VIEW - Using the ‘Community of Care’ Framework to Address Compassion Fatigue and Burnout
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes COVID-19 has tested us more than any other event in our recent history - and has had an impact on the way we hire, coach, and manage our teams. One year into our pandemic response, the level of compassion fatigue and burnout is high for those on the front line. In this session, we will talk about the Community of Care framework and psychological supports we put in place to ensure our teams could continue to be there for the people of Ontario long into the recovery from COVID-19.
You must register to access.
Post Session Quiz
10 Questions  |  3 attempts  |  8/10 points to pass
10 Questions  |  3 attempts  |  8/10 points to pass You will need to take this quiz to get a certificate to show not only attendance but basic engagement with the content. You can review the answers after the first try and see what you got right and what you got wrong and then fix the answers for a second try. The quizzes were written by the presenters. If you need help understanding how to interpret a quiz, there is a video on the the FAQ page on the main AIRS Learn site and also on the videos page of the conference site.
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Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available
You must register to access.