Webinars, Courses and Conference Recordings

Search by Format
Search by Type
Sort By
  • Contains 17 Product(s)

    The AIRS Conference is the Premier Event for providers of community navigation services from multiple sectors. If your organization helps connect people to community services, then this is the place for you to be. This package contains pre-recorded sessions from this event.

    • Register
      • Canadian - $100
      • Commercial Associate/Consultant Associate - $150
      • Iowa211 - $100
      • Arkansas211 - $100
      • Chicago211 - $100
      • Gold - $100
      • Individual - $100
      • Military - $100
      • Non-Member - $200
      • Platinum - $100
      • Silver - $100
      • Subscriber - $100
      • 211Brevard - $100
      • 211Broward - $100
      • 211MRCPL - $100
      • 211PBTC - $100
      • Atlanta211 - $100
      • AUW 211 - $100
      • bc211 - $100
      • Cleveland211 - $100
      • Connect MatSu - $100
      • DRCOG - $100
      • DupageCo - $100
      • Epilepsy Foundation - $100
      • GTCUW - $100
      • HFUW211 - $100
      • Inland SoCal 211 - $100
      • Massachusetts Rehabilitation Commission - $100
      • Michigan 211 - $100
      • NC211 - $100
      • Ontario 211 - $100
      • UnitedWaySWPA - $100
      • UWCalifornia - $100
      • UWMidlands211 - $100
      • VA 211 - $100
      • Washington211 - $100
      • Washington DSHS - $100
      • Wyoming211 - $100
    • More Information
  • Product not yet rated Contains 1 Component(s)

    This workshop will clearly outline how we connect veterans, service members and their families to resources in the area,. We will offer best practices for de-escalation techniques to be implemented over the phone and this training will cover the basics of military culture, language used and common terminology so that specialists can connect more deeply while providing I&R.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Iowa211 - $10
      • Arkansas211 - $10
      • Chicago211 - $10
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - $10
      • 211Brevard - $10
      • 211Broward - $10
      • 211MRCPL - $10
      • 211PBTC - $10
      • Atlanta211 - $10
      • AUW 211 - $10
      • bc211 - $10
      • Cleveland211 - $10
      • Connect MatSu - $10
      • DRCOG - $10
      • DupageCo - $10
      • Epilepsy Foundation - $10
      • GTCUW - $10
      • HFUW211 - $10
      • Inland SoCal 211 - $10
      • Massachusetts Rehabilitation Commission - $10
      • Michigan 211 - $10
      • NC211 - $10
      • Ontario 211 - $10
      • UnitedWaySWPA - $10
      • UWCalifornia - $10
      • UWMidlands211 - $10
      • VA 211 - $10
      • Washington211 - $10
      • Washington DSHS - $10
      • Wyoming211 - $10
    • More Information
  • Product not yet rated Contains 1 Component(s)

    Veterans with police involvement, criminal charges, or incarceration are at increased risk for homelessness, overdose and suicide. The VA has two programs that partner with justice systems to reduce risk and improve outcomes for those Veterans and their communities. This workshop will describe the missions, methods, and partnerships of those programs, as well as specific treatment options available to justice involved Veterans. Professionals who provide I&R to Veterans will learn how and when these programs can help, and how to refer Veterans to them in their communities.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Iowa211 - $10
      • Arkansas211 - $10
      • Chicago211 - $10
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - $10
      • 211Brevard - $10
      • 211Broward - $10
      • 211MRCPL - $10
      • 211PBTC - $10
      • Atlanta211 - $10
      • AUW 211 - $10
      • bc211 - $10
      • Cleveland211 - $10
      • Connect MatSu - $10
      • DRCOG - $10
      • DupageCo - $10
      • Epilepsy Foundation - $10
      • GTCUW - $10
      • HFUW211 - $10
      • Inland SoCal 211 - $10
      • Massachusetts Rehabilitation Commission - $10
      • Michigan 211 - $10
      • NC211 - $10
      • Ontario 211 - $10
      • UnitedWaySWPA - $10
      • UWCalifornia - $10
      • UWMidlands211 - $10
      • VA 211 - $10
      • Washington211 - $10
      • Washington DSHS - $10
      • Wyoming211 - $10
    • More Information
  • Contains 3 Component(s), Includes Credits

    Social media has evolved to impact a variety of elements of the customer experience. On average, 84% of customers believe that the experience they receive from an organization is just as important as the products and services they provide. Military and community I&R agencies often have no extra budget to develop a social media outreach campaign. More so, the military community presents an additional challenge, as it is a highly mobile workforce. Therefore, this workshop will teach you how to use social media as more than just a marketing tool at no extra cost, but as an engagement asset that will not only help you maintain your current customer base but help you expand it as well. This workshop will discuss five factors that have a significant impact on customer engagement and how to build a stronger platform for your customers where they can connect, interact, and grow.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Arkansas211 - Free!
      • Chicago211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    This 2-hour symposium will feature a variety of speakers who will focus on resources for active military and veterans including the Wounded Warrior Project, the American Red Cross and Military One Source.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Arkansas211 - Free!
      • Chicago211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Veterans with police involvement, criminal charges, or incarceration often have difficulty navigating traditional justice systems and obtaining positive outcomes. The VA has two programs that partner with justice systems to improve outcomes for those Veterans and their communities. This workshop will describe the missions, methods, and partnerships of those programs. Professionals who provide I&R to Veterans will learn how and when these programs can help, and how to refer Veterans to them in their communities.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Arkansas211 - Free!
      • Chicago211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 7 Product(s)

    This package helps Community Resource Specialists expand and round out their skills for serving special populations like military, youth, and individuals with mental health disorders. It also explores the role of I&R in disaster preparation and response and how to apply your skills in the digital environment of chat and text. These courses can be taken in any order. Packages are 10% cheaper than purchasing each course separately.

    • Register
      • Canadian - $63
      • Commercial Associate/Consultant Associate - $95
      • Gold - $95
      • Individual - $95
      • Military - $63
      • Non-Member - $126
      • Platinum - $63
      • Silver - $94.99
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 13 Component(s), Includes Credits

    This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them. This course was developed in cooperation with the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Iowa211 - Free!
      • Arkansas211 - Free!
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits

    When active duty service members transition back into your communities it is important to know some of the resources they have had available and how local I & R can better relate to veterans.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 2 Component(s), Includes Credits

    With more than 18 million Veterans across the United States, increasing your knowledge of military culture will help you better understand and support the needs of your Veterans. This session is designed for front line I&R staff across all skill levels who provide programs and services to veterans. Participants will learn about the complexities of military life, the challenges of reintegration, and some tools and tips to provide world class service to this population.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information