Quality Assurance Coordinator
United Way of Greater Atlanta, Atlanta, Georgia
Aria Smalling is a Quality Assurance Coordinator for United Way of Greater Atlanta 2-1-1 in Atlanta, Georgia. She has previously worked as a Community Connection Specialist and served as the lead Specialist providing coaching and mentoring for her peers. She is a Certified Community Resource Specialist. Aria manages three quality calibration teams and oversees the 2-1-1 Speakers Bureau. She supports the training manager in providing quality workshops to 2-1-1 Community Connection Specialists. Aria also works in partnership with child protection services and follows up on endangerment cases. In her spare time, she enjoys gardening.